Docklands Light Railway

The Docklands Light Railway (DLR) is an automated light metro system primarily serving the redeveloped Docklands area of London and providing a direct connection between London's two major financial districts, Canary Wharf and the City of London. First opened on 31 August 1987, the DLR has been extended multiple times, giving a total route length of 38 km. Lines now reach north to Stratford, south to Lewisham, west to and  in the City of London financial district, and east to Beckton, London City Airport and Woolwich Arsenal. An extension to Thamesmead is currently being proposed.

Normal operations are automated, so there is minimal staffing on the 149 trains (which have no driving cabs) and at major interchange stations; the four below-ground stations are staffed, to comply with health and safety regulations for underground stations. The DLR was the first major railway infrastructure project in Britain where access for the disabled was considered, with level access into the train from platforms and lifts at all stations.

The DLR is currently operated by franchisee KeolisAmey Docklands for Transport for London (TfL). Passenger numbers have increased as the network has expanded since its launch. In the financial year 2022/23, there were 92.3million passenger journeys.

Background
In the 18th and 19th century, new docks were built east of the City of London to cater for the rapidly growing city. The last of these docks opened in 1921 in the Royal Docks. From the early 1960s, the docks began to decline as cargo was containerised and mechanised. The older docks did not have space to expand, and could not handle larger vessels. The docks had been connected to the national railway network via the London and Blackwall Railway (L&BR), which was closed in 1966 for lack of traffic. From the mid 1960s, the docks gradually closed down - leading to major job losses and economic deprivation. In the 1970s, the opening of new deep water Tilbury container docks located further east in Essex exacerbated the issue, with the Royal Docks closing in 1981.

Origins and development
Throughout the 1970s, the government and the Greater London Council (GLC) put forward various plans to redevelop the Docklands area. The area was thought to have great potential for redevelopment, located close to the City of London with historic warehouses and large areas of water.

In 1972, the London Docklands Study team commissioned Travis Morgan & Partners to propose redevelopment of the area. In 1973, they proposed, among other recommendations, that a "minitram" people-mover system capable of carrying up to 20 people in each unit should be constructed to connect the Docklands with the planned Fleet line tube railway terminus at Fenchurch Street railway station. The Greater London Council formed a Docklands Joint Committee with the Boroughs of Greenwich, Lewisham, Newham, Southwark and Tower Hamlets in 1974 to undertake the redevelopment of the area. A light railway system was envisaged, terminating either at Tower Hill tube station or at nearby Fenchurch Street, but both options were seen as too expensive.

Nonetheless, in 1976 another report proposed a conventional tube railway for the area and London Transport obtained Parliamentary powers to build a line from Charing Cross station to Fenchurch Street, Surrey Docks (now Surrey Quays railway station), the Isle of Dogs, North Greenwich and Custom House to Woolwich Arsenal. This was intended to be the second stage of the Fleet line – which had been renamed the Jubilee line, the first stage of which opened in 1979 from to. This would have cost around £325million. However, when the Thatcher Government came to power, the plans to extend the Jubilee line were halted and the new government insisted that a lower-cost option should be pursued.

In July 1981, the government established the London Docklands Development Corporation (LDDC) to coordinate the redevelopment of the Docklands. The need to provide a cheap public transport solution led to it commissioning London Transport to evaluate a number of exclusively light rail options, using trams or tram like vehicles. The cost of extending the Jubilee line to the area was now estimated to be around £450million.

The core of the route ran alongside the Great Eastern line out of London and south along the former London & Blackwall Railway line through the Isle of Dogs. Three terminus options were proposed at the west end, at Tower Hill, Minories and Aldgate East. The Tower Hill option would have required a low-level interchange to be constructed alongside the existing Underground station, but this would have been a very costly venture. The Minories option, a high-level station virtually on the site of the old Minories railway station, was selected and became the current Tower Gateway DLR terminus. Aldgate East would have been perhaps the most ambitious of all of the options, as it originally envisaged a low-level connection with the District line that would have allowed DLR trains to run on London Underground tracks to a variety of central London destinations. However, it quickly became apparent that there was no capacity on the existing network for integrating the DLR into the Underground.

Two southern terminus options were put forward, at Cubitt Town (today's Island Gardens station) and Tiller Road, on the west side of Millwall Dock, with two possible routes to reach them. A "western" route would have run from the Westferry station alongside West Ferry Road via Cuba Street, then either terminating at Tiller Road or continuing over Millwall Docks Cut to a terminus at Cubitt Town. The "central" option required the West India Docks to be infilled or bridged and would run down the middle of the peninsula, through what was at the time an area of derelict warehouses. Ultimately this latter option was chosen, though the 1981 London Transport report warned that without extensive development around Canary Wharf the area would be "very isolated with poor traffic prospects" – as indeed it was, for a number of years.

The northern terminus was proposed at Mile End, with options including street running down Burdett Road towards Limehouse or along the Mile End Road to turn south before using an old railway alignment to reach Poplar.

A final report - prepared by the GLC, LDDC, government departments and London Transport - was published in June 1982, proposing a north–south route from Mile End to the Isle of Dogs, and an east–west route linking the Isle of Dogs to the City of London. Even during the development of the line, proposals for future extensions were being envisaged and investigated.

Parliamentary process and construction
Following the publishing of the report, the Departments of the Environment and Transport agreed to provide £77million towards construction of the extension, with a deadline of 1987. The funding agreement also included conditions to maximise the use of modern technology, and that no ongoing subsidy would be available from government.

During the Parliamentary process, the northern terminus of the line was changed to Stratford, as part of efforts to segregate the line from road and other railway traffic, as the LDDC were pushing for the line to use a "high tech automated system". In 1984, the contract for the initial system was awarded to a GEC / John Mowlem joint venture, which proposed fully automated operation using light rail vehicles.

The two Acts of Parliament that authorised the line to be built were passed in 1984 and 1985. Construction of the system began shortly after in 1985, with the joint venture careful to minimise costs in light of the £77million budget. Two thirds of the route was built on underused or disused railway infrastructure, and station architecture used a kit-of-parts approach to save money.

The railway was formally opened by Queen Elizabeth II on 30 July 1987, and passenger services began on 31 August.

Initial system (1987–1990)
The initial system comprised two routes, from and Stratford to, with a total length of 12.1 km. It was mainly elevated on disused railway viaducts or new concrete viaducts, and adopted disused surface railway formations between Poplar and Stratford. The trains were fully automated, controlled by computer, and had no driver; a Passenger Service Agent (PSA) on each train, originally referred to as a "Train Captain", was responsible for patrolling the train, checking tickets, making announcements and controlling the doors. PSAs could take control of the train in circumstances including equipment failure and emergencies. A total of eleven units supplied by Linke-Hofmann-Busch comprised the first generation of the Docklands Light Railway rolling stock.

The system was lightweight, with stations designed for trains of only a single articulated vehicle. The three branches totalled 13 km, had 15 stations, and were connected by a flat triangular junction near. Services ran from Tower Gateway to Island Gardens and from Stratford to Island Gardens; the north side of the junction was used only for access to the Poplar depot. The stations were mostly of a common design and constructed from standard components. A common feature was a short half-cylindrical glazed blue canopy. All stations were above ground and were generally unstaffed. All stations featured lifts and level access into the train from platforms, catering for the disabled, people with small children and elderly people.

Extensions to the City and the Royal Docks (1991–1994)
The initial system had a relatively low capacity, but the Docklands area very quickly developed into a major financial centre and employment zone, increasing traffic. In particular Tower Gateway, at the edge of the City of London, attracted criticism for its poor connections, as it did not connect directly with the nearby Tower Hill tube station or Fenchurch Street railway station. The criticism arose partly because the system usage was higher than expected. Plans were developed, before the system opened, to extend it to in the west and Beckton in the east. Stations and trains were extended to two-unit length, and the system was expanded into the heart of the City of London to through a tunnel, which opened in 1991 at a cost of £295million. This extension left on a stub.

The original trains were not suitable for underground usage due to not meeting the fire safety laws for underground trains. They were operated for a time on the above-ground sections only, and were later sold.

As the Canary Wharf office complex grew, Canary Wharf DLR station was redeveloped from a small wayside station to a large one with six platforms serving three tracks and a large overall roof, fully integrated into the malls below the office towers.

The east of Docklands needed better transport connections to encourage development, and a fourth branch, towards Beckton, was planned, with several route options available. A route from via  and the north side of the Royal Docks complex was chosen, and opened in March 1994 at a cost of £280million. Initially it was thought the line was likely to be underutilised, due to the sparse development in the area and for this reason two additional stations at Thames Wharf (not to be confused with the later Thames Wharf proposal on the Woolwich branch) and Connaught were omitted. As part of this extension, one side of the original flat triangular junction was replaced by a grade-separated junction west of Poplar. Poplar was rebuilt to give cross-platform interchange between the Stratford and Beckton lines, with a new grade-separated junction built east of the station at the divergence of the Stratford and Beckton lines. As part of the extension, a new, larger, depot was built at Beckton.

Extension to Greenwich & Lewisham (1996–1999)
Early on, Lewisham London Borough Council commissioned a feasibility study into extending the system under the River Thames. This led the council to advocate an extension via Greenwich and Deptford, terminating at Lewisham railway station. The ambitions of the operators were supported by politicians in Parliament, including the future Labour Deputy Prime Minister John Prescott, and Lord Whitty; and by 1996 construction work had begun.

The Lewisham extension opened on 20 November 1999, at a cost of £200million funded mostly by the private sector as a Private finance initiative. It left the Island Gardens route south of the Crossharbour turn-back sidings, and dropped gently to, where a street-level station replaced the high-level one on the former London & Blackwall Railway viaduct. The line then entered a tunnel, following the route of the viaduct to a shallow subsurface station at, accessible by stairs or a lift. It crossed under the Thames to in the centre of Greenwich, and surfaced at Greenwich railway station, with cross-platform interchange between the northbound track and the London-bound main line. The line snaked on a concrete viaduct to, before descending to at street level, close to Lewisham town centre, terminating in two platforms between and below the main-line platforms at Lewisham railway station, with buses stopping outside the station. The extension quickly proved profitable.

Extensions to London City Airport & Woolwich (2004–2009)
An extension to London City Airport from the existing Beckton branch was explored in the mid-90s, at first via travelator from Royal Albert, and then in 1998 via a proposed lift-bridge over the dock with an intermediate station at West Silvertown. The government initially supported this proposal, and in 1999 was developed to the route known today with a further extension to King George V. At this time, the further route to Woolwich Arsenal was developed with an intermediate station at Woolwich Reach, but was viewed as a longer term aspiration. The Woolwich Reach station (on the south bank of the Thames, at the site of the Marlborough Road ventilation and escape shaft), was descoped in 2000.

The extension was aided by a five-year programme of investment for public transport across London that was unveiled by Mayor of London Ken Livingstone on 12 October 2004. On 2 December 2005, an eastward branch along the approximate route of the former Eastern Counties and Thames Junction Railway on the southern side of the Royal Docks complex opened from Canning Town to via.

A further extension from to Woolwich Arsenal opened on 10 January 2009, providing interchange with the North Kent main line, close to the stop on the Elizabeth line  to Abbey Wood via West India and Royal Docks, met by Private Finance Initiative funding. Construction began in June 2005, the same month that the contracts were finalised, and the tunnels were completed on 23 July 2007, and formally opened by Boris Johnson, Mayor of London on 12 January 2009. Following completion, the project was shortlisted for the 2009 Prime Minister's Better Public Building Award.

The original station was closed in mid-2008 for complete reconstruction. The two terminal tracks either side of a narrow island platform were replaced by a single track between two platforms, one for arriving passengers and the other for departing (Spanish solution). It reopened on 2 March 2009.

As part of an upgrade to allow three-car trains, strengthening work was necessary at the Delta Junction north of. It was decided to include this in a plan for further grade separation to eliminate the conflict between services to Stratford and from Bank. A new timetable was introduced, with improved frequencies at peak hours. The new grade-separated route from Bank to Canary Wharf is used throughout the day, bypassing West India Quay station until mid-evening. Work on this project proceeded concurrently with the three-car upgrade work and the 'diveunder' (sometimes referred to as a flyunder but DLR have coined the term in this instance 'diveunder'), and the improved timetable came into use on 24 August 2009.

Upgrade to three-car trains (2007–2011)
With the development of the eastern Docklands as part of the Thames Gateway initiative and London's staging of the 2012 Summer Olympics, several extensions and enhancements were undertaken.

Capacity was increased by upgrading for trains with three cars, each with four doors per side. The alternative of more frequent trains was rejected as the signalling changes needed would have cost no less than upgrading to longer trains and with fewer benefits. The railway had been built for single-car operation, and the upgrade required both strengthening viaducts to take heavier trains and lengthening many platforms. The extra capacity was useful for the 2012 Summer Olympics, which increased the use of London's transport network. The main contractor for the expansion and alteration works was Taylor Woodrow.

Elverson Road, Royal Albert, Gallions Reach and Cutty Sark have not been extended for three-car trains; such extension may be impossible in some cases. Selective door operation is used, with emergency walkways in case a door fails to remain shut. station is underground, and both costs and the risk to nearby historic buildings prevent platform extension. The tunnel has an emergency walkway. Additional work beyond that needed to take the three-car trains was also carried out at some stations. This included replacing canopies with more substantial ones along the full platform length. A new station has been built 200 m east of the former location as nearby curves precluded lengthening. now has a third platform.

For this upgrade DLR purchased an additional 31 cars compatible with existing rolling stock. The works were originally planned as three phases: Bank-Lewisham, Poplar-Stratford, and the Beckton branch. The original £200million contract was awarded on 3 May 2007. Work started in 2007 and Bank-Lewisham was originally due to be completed in 2009. However, the work programme for the first two phases was merged and the infrastructure work was completed by the end of January 2010. The Lewisham-Bank route now runs three-car trains exclusively. They started running on the Beckton branch on 9 May 2011. Stratford to Lewisham and Bank to Woolwich Arsenal services sometimes operate as three-car trains; other routes run the longer trains when required.

Extension to Stratford International (2011)
In addition to the three-car station extensions, partly funded from the 2012 Olympics budget, a line was opened from Canning Town to Stratford and Stratford International railway station along the former North London Line of the national railway system, with additional stations. It parallels the London Underground Jubilee line for much of its length.



The extension to Stratford International, taking over the North London Line from Canning Town to Stratford, links the Docklands area with domestic high-speed services on High Speed 1. It was an important part of transport improvements for the 2012 Olympic Games, much of which were held on a site adjoining Stratford International.

The first contract for construction work was awarded on 10 January 2007 and construction started in mid-2007. Originally scheduled to open in mid-2010, the line opened on 31 August 2011. On 11 November 2015 the Mayor of London announced that all stations on this line would be rezoned from zone 3 to zone 2/3.

New stations were, , , , and Stratford International. Of these, Canning Town, West Ham and Stratford are former North London Line stations, and Stratford High Street was built on the site of Stratford Market railway station.

From Canning Town to Stratford the extension runs parallel to the Jubilee line of the London Underground. As well as providing interchange with the adjacent Jubilee line stations, there are additional DLR stations at Star Lane, Abbey Road and Stratford High Street.

At Stratford new platforms were built for the North London Line at the northern end of the station. The old platforms (formerly 1 and 2) adjacent to the Jubilee line were rebuilt for the DLR, renumbered 16 (towards Stratford International) and 17 (towards Beckton/Woolwich Arsenal). Interchange between the Stratford International branch and DLR trains via Poplar is possible although the platforms are widely separated and at different levels. There is no physical connection between the two branches.



Relocation of Pudding Mill Lane station (2014)
One of the tunnel portals for Elizabeth line is on the original site of Pudding Mill Lane station. As a consequence, work was carried out to divert the DLR between City Mill River and the River Lea onto a new viaduct further south. This included a replacement station, which opened on 28 April 2014. The former station stood on the only significant section of single track on the system, between Bow Church and Stratford. The opportunity was taken to double the track in three stages, to improve capacity. There was originally no provision for works beyond the realigned section in the Crossrail Act.

Network
The DLR has 38 km of tracks, with 45 stations. There are six branches: to Lewisham in the south, and Stratford International in the north,  and Woolwich Arsenal in the east, and Central London in the west, splitting to  and.

The northern, southern and south-eastern branches terminate at the National Rail stations at Stratford, Stratford International, Lewisham and Woolwich Arsenal. Other interchanges with National Rail are at Limehouse, Greenwich and West Ham, while out-of-station interchanges for Oyster card holders are available between Shadwell DLR station and London Overground's station of the same name, and between Fenchurch Street and the DLR's western termini of Tower Gateway and Bank.

Between Limehouse and Tower Gateway, the DLR runs parallel to the London, Tilbury and Southend line.



Services
The following services are operated in normal off-peak service from 26 September 2022:

At peak times, these same services run, but with the frequency increased by 25 per cent. Additionally, in the morning peak, alternate Stratford – Canary Wharf services extend to Lewisham.

At terminal stations, trains reverse direction in the platforms, except at Bank where there is a reversing headshunt in the tunnel beyond the station. During service disruption or planned engineering work, trains can also turn back at and. There is also capability for an additional shuttle from Canning Town to Prince Regent when exhibitions are in progress at the ExCeL exhibition centre, although this is not supported by any additional turnback infrastructure. Trains serve every station on the route, but trains from Bank to Lewisham do not call at because they are routed along the diveunder track to avoid junction conflicts. When required, such as during engineering works or for special events, other routes may be operated, such as Beckton to Lewisham if the Bank and Tower Gateway branch is closed.

Future services
The new rolling stock to be introduced from 2024 onwards will support service improvements.

Stations


Most stations are elevated, with others at street level, in cutting or underground. Access to the platforms is mostly by staircase and lift, with escalators at some stations. From the outset the system has been fully accessible to wheelchairs; much attention was paid to quick and effective accessibility for all passengers. The station platforms match the floor height of the cars, giving level access for passengers with wheelchairs or pushchairs.

Most stations are of a modular design dating back to the initial system, extended and improved with two side platforms, each with separate access from the street, and platform canopies, although few examples remain of the original, distinctive rounded roof design. Stations are unstaffed, except the underground stations at, Stratford International and Woolwich Arsenal for safety reasons, a few of the busier interchange stations, Canning Town, West Ham, and City Airport, which has a ticket office for passengers unfamiliar with the system. Canning Town, Custom House and Prince Regent are normally staffed on the platform whenever there is a significant exhibition at the ExCeL exhibition centre.

On 3 July 2007, DLR officially launched an art programme called DLR Art, similar to that on the London Underground, Art on the Underground. Alan Williams was appointed to produce the first temporary commission, called "Sidetrack", which portrays the ordinary and extraordinary sights, often unfamiliar to passengers, on the system and was displayed throughout the network.

Fares and ticketing
The system is part of the London fare zone system, and Travelcards that cover the appropriate zones are valid. There are one-day and season DLR-only "Rover" tickets, plus a one-day DLR "Rail and River Rover" ticket for the DLR and City Cruises river boats. Tickets can be purchased from ticket machines at the entrances to platforms, and are required before accessing the platform. Passengers using Oyster pay-as-you-go and contactless bank-cards need to touch both in and out of the system using card readers on automatic gates and platforms. There are no ticket barriers at DLR-only stations: correct ticketing is enforced by random on-train inspections by PSAs. There are barriers at Bank,, Woolwich Arsenal, West Ham and , where the DLR platforms are within a London Underground or National Rail barrier line. Users of payment cards who have failed to touch in at the start of the journey, and other passengers without a correct ticket, may be liable to a £80 penalty fare or prosecution for fare evasion.

Rolling stock


The DLR is equipped with 149 high-floor bi-directional single-articulated electric multiple units (EMUs). Each car has four double doors on each side, and two or three cars make up a train. There are no cabs because normal operations are automated; a small driver's console is concealed behind a locked panel at each end, from which the PSA can drive the car. Consoles at each door opening allow the PSA to control door closure and make announcements whilst patrolling the train. With the absence of a driver's position, the fully glazed car ends provide a forward and rear view for passengers. The operational top speed is 64 km/h.

Despite having high floors and being automated, the cars are derived from a German light-rail design intended for street running. All cars look similar but there have been several different types, some still in service, others sold to other operators. Units were purchased from Bombardier in 2005 and delivered between 2007 and 2010.

Future rolling stock
In 2017, TfL opened bidding for new full-length, walk-through trains, subsequently awarded to CAF in 2019 and expected in service between 2024 and 2026, following delivery and testing on the network of the initial units from January 2023. Fifty-four 5-car trains were ordered, 33 to replace the existing stock and the rest to increase service capacity. The design of the train increases internal capacity by 10%, which combined with service improvements will bring about a 65% increase in capacity from Stratford to Lewisham, and a doubling of capacity between Canning Town and Beckton/Woolwich Arsenal. The trains will feature charging points and air-conditioning.

Depots
The network has two depots, at Poplar and Beckton. Poplar was opened with the initial line in 1987. Due to the constrained site, a new, larger, depot at Beckton was opened in 1994 – and is now the main maintenance depot and primary control centre for the network. Track maintenance, off-peak train stabling, as well as the Operating and Maintenance Centre (OMC for TfL Staff) and the Hilton, Ritz and Dorchester Buildings houses the KeolisAmey Docklands franchise staff and the secondary back-up control centre are based at Poplar.

Buckingham Group was awarded a £35m contract in 2021 to upgrade the Beckton DLR depot to accommodate the new B23 rolling stock. Works include construction of a new carriage wash, extension and modification to existing track, and new sidings for the new trains. This was scheduled for completion in September 2023, but Buckingham went into administration the previous month (August 2023). TfL appointed Morgan Sindall to complete the work, alongside a £90m deal to build a new train shed and deliver further sidings.

Electrification
Traction power is provided at 750 V DC via an unusual bottom contact third rail system.

Signalling technology
Originally, the DLR used signalling based on a fixed-block technology developed by GEC-General Signal and General Railway Signal. This was replaced in 1994 with a moving-block TBTC (Transmission Based Train Control) system developed by Alcatel, called SelTrac. The SelTrac system was bought by Thales in 2007 and updates are provided by Thales Rail Signalling Solutions. The same technology is used by rapid transit systems including Vancouver's SkyTrain, Toronto's SRT, the San Francisco Municipal Railway and Hong Kong's MTR. The SelTrac S40 system has also been adopted by the London Underground Jubilee line and Northern line. Transmissions occur via an inductive loop cable between each train's Vehicle On-Board Controller (VOBC) and the control centre (VCC, SMC) at Beckton. If this link is broken and communication is lost between the VOBC and VCC, SMC, the train stops until it is authorised to move again. If the whole system fails the train can run in restricted manual at 12 mph for safety until the system is restored and communication is re-established. Emergency brakes can be applied if the train breaks the speed limit during manual control or overshoots a fixed stopping point, or if it leaves the station when the route has not been set. A secondary control centre is based at Poplar, the location of the original control centre, which can operate immediately should there be any issues with the primary at Beckton.

Ownership and operators
Initially, DLR was a wholly owned subsidiary of London Regional Transport. In 1992, it was transferred to the London Docklands Development Corporation.

The infrastructure is owned by Docklands Light Railway Ltd, part of the London Rail division of Transport for London (TfL), which also manages London Overground, London Trams, the IFS Cloud Cable Car and the Elizabeth line.

From 1997, DLR has been operated under franchise by the private sector. The first franchise was awarded to Serco Docklands Limited for seven years; operations began in April 1997. A management buyout backed by Serco management later sold its shares to Serco. A two-year extension was granted in 2002. In February 2005 TfL announced that Balfour Beatty/Keolis, First Carillion, RATP/Transdev and Serco had been shortlisted to operate the franchise, and in November 2005 TfL announced that Serco had retained the franchise for seven years from May 2006.

The Lewisham, City Airport and Woolwich Arsenal extensions were designed, financed, built and maintained by private companies (concessionnaires): City Greenwich Lewisham (CGL) Rail, City Airport Rail Enterprises (CARE), and Woolwich Arsenal Rail Enterprises (WARE). In 2011, Transport Trading Limited (a subsidiary of TfL) bought out the companies responsible for the City Airport and Woolwich Arsenal extensions, leaving only the Lewisham extension under private ownership until 31 March 2021.

In July 2012, TfL called for expressions of interest in bidding for the next DLR franchise, and in January 2013 Serco's contract was extended until September 2014.

In April 2013, TfL announced that Go-Ahead/Colas Rail, Keolis/Amey, Serco and Stagecoach had been shortlisted to bid for the next franchise. However, on 30 August, just before the bid submission date of 9 September 2013, Go-Ahead/Colas Rail pulled out. The franchise was awarded to KeolisAmey Docklands Limited, with a handover date of 7 December 2014, expiring in April 2021 with an option for extension without going to tender. The franchise was duly extended to 2025, with TfL beginning the process of finding the next franchise in 2023.

Performance
Within a year of launch, annual passenger numbers reached 17 million, increasing to 64 million in 2009, and more than 80 million in 2011. The most recent figures show 116.8 million annual passengers in the financial year to 31 March 2020. The first five years had unreliability and operational problems, but the system has since become highly reliable. Research in 2008 showed 87% of the population of North Woolwich were in favour of the DLR.

The Parliamentary Transport Select Committee favourably reviewed light rail in 2005, and due to the success of the DLR, proposals for similar systems elsewhere emerged. The North and West London Light Railway was a plan for an orbital railway serving the other side of London. The DLR has been successful, as have other recent light rail systems, although it was earlier criticised for having been designed with insufficient capacity to meet the demand that quickly arose.

Until 1 July 2013, the only bicycles that were allowed were folding ones. DLR stated that this is because if evacuation is required, they would slow down the process. DLR cars, especially older rolling stock, were not designed with bicycles in mind – if they were allowed, they might obstruct doors and emergency exits. Since January 2014, full-size bicycles have been allowed on DLR trains at off-peak hours and weekends (except Bank Station, where bicycles are not permitted for safety reasons).

Business trends
The key available trends in recent years for the Docklands Light Railway are (years ending 31 March):

Activities in financial years 2020/21 and 2021/22 were severely reduced by the impact of the coronavirus pandemic.

Thamesmead extension
Mooted throughout the 2010s, an extension across the River Thames to Thamesmead was first proposed in November 2019 as part of the Thamesmead and Abbey Wood OAPF (Opportunity Area Planning Framework). Technical and feasibility work began in late 2020. Stations would be located at Beckton Riverside and Thamesmead. Public consultation into the extension began in 2024. Estimated to cost around £1bn, the extension could open in the "early 2030s".

Thames Wharf station
As part of the construction of the London City Airport extension, a gap in the viaduct due west of the western end of Royal Victoria Dock, between and  stations, was passively safeguarded for a future station when development came forward on the brownfield and industrial sites. A station was also initially proposed at Oriental Road; however this was discounted at an early stage and the site is now flanked by several developments. The potential of development on the land at Thames Wharf was on hold for until the late 2010s, as the area was being safeguarded for the route of the Silvertown Tunnel, a new Thames river crossing currently under construction on the site.

As part of the 2018 budget, the Chancellor announced funding for the DLR to support development in the Royal Docks. Following completion of the Silvertown Tunnel in the mid 2020s, around 5,000 homes will be built on the site, and a new DLR station constructed.

Tower Gateway station to Tower Hill interchange
In July 2014, a Transport Supporting Paper from the London Infrastructure Plan 2050 by the Mayor of London considered the closure of Tower Gateway DLR station and the branch serving it, with a replacement interchange being provided via new platforms at Tower Hill Underground station. This would increase train frequencies to Bank by approximately 30 per cent, thereby unlocking more capacity on the Bank branch.

Gallions Reach to Dagenham Dock
The extension to Dagenham Dock in East London, via the Barking Riverside development was first proposed in 2003, and was anticipated that the project could be completed and open for use by 2017, at a cost of around £750million. In November 2008, the Mayor of London Boris Johnson announced that due to financial constraints the extension, along with a number of other transport projects, had been cancelled. The Barking Riverside development is instead served by an extension of the London Overground to the new Barking Riverside station, which opened in July 2022.

Bank to Charing Cross
In February 2006 a proposal to extend the DLR to station from  DLR branch was revealed. The idea originates from a DLR "Horizon Study".

While not confirmed, it is probable that the Charing Cross scheme would use the overrun tunnels between Charing Cross Jubilee platforms and slightly west of. These tunnels were intended to be incorporated into the abandoned Phase 2 of the Fleet Line (Phase 1 became the original Jubilee line, prior to the Jubilee line Extension). However they would need enlargement because the DLR loading gauge is larger than tube gauge and current safety regulations require an emergency walkway in the tunnel.

Two reasons driving the proposal are capacity problems at Bank, having just one interchange between the DLR and the central portion of Underground, and the difficult journeys faced by passengers from Kent and South Coast between their rail termini and the DLR. Intermediate stations would be at City Thameslink/Ludgate Circus and Aldwych, which was intended for future connection with the proposed but now abandoned Cross River Tram.

City Thameslink to Euston and St Pancras
In 2011, strategy documents proposed a DLR extension to Euston and St Pancras. Transport for London have considered driving a line from City Thameslink via north to the rail termini. The main benefit of such an extension would be to broaden the available direct transport links to the Canary Wharf site. It would create a new artery in central London and help relieve the Northern and Circle lines and provide another metro line to serve the High Speed line into Euston.

Lewisham to Catford and Beckenham Junction
This possible extension was considered during the latest Horizon Study. The route would follow the Southeastern line and terminate between Catford and Catford Bridge stations. It has been seen as attractive to the district, as has the current terminus at Lewisham, built in an earlier extension. A map published in 2010 by Transport for London suggests that a further extension from Catford to Forest Hill has also been considered.

However, early plans showed problems due to station being only marginally lower than the busy A20 road, which impedes any extension. The plan is however being revised. When the Lewisham extension was first completed there were proposals to continue further to Beckenham to link it up with the Tramlink system. However, the way in which Lewisham station was built impedes this possible extension and it would prove costly to redevelop.

Lewisham to Bromley North
Another proposal is to Bromley North by taking over the Bromley North Line, a short National Rail branch line which has no direct services into Central London. The scheme being considered by Transport for London and the London Borough of Bromley would convert the branch line to DLR operation. Although Lewisham Council planned to re-route the A20 road and redevelop the area south of Lewisham DLR station, the plans published in 2012 have no safeguarded route for an extension, making one unlikely.

Accidents and incidents

 * On 10 March 1987, before the system opened, a test train crashed through buffer stops at the original high-level terminus and was left hanging from the end of the elevated track. The accident has largely been attributed to unauthorised tests being run before the correct installation of the wayside safety system had been verified; an omission in the wayside system allowed the train to travel too fast on the approach to the terminus. The train was being driven manually at the time.    However, inside sources have stated these tests were being done to test the ATP if the train was entering the station too quickly, and after six successful tests, a software issue involving asynchronous computer systems caused the train to not receive the instructions to activate the ATP, cut off power from the motors, and apply the brakes soon enough to prevent the train from slowing down, causing the train to go through the buffers. Following this, the software was reworked and the braking distance was changed to ensure such incidents wouldn't happen in practice, and as a result may have possibly prevented a far more tragic incident from occurring.
 * On 22 April 1991, two trains collided at a junction on the bridge during morning rush hour, requiring a shutdown of the system and evacuation of passengers by ladder.  One train was travelling automatically; the other was under manual control.
 * On 9 February 1996, the Provisional IRA blew up a lorry under a bridge near, killing two people and injuring many others. This caused £85 million of damage and marked an end to an IRA ceasefire in force at the time. Significant disruption was caused and a train was stranded at Island Gardens, unable to move until the track was rebuilt.