Draft:CXT Software

CXT Software is a company that specializes in logistics software, headquartered in Phoenix, Arizona. The company’s core business is the development of shipment management technology for the transportation and logistics industry.

History
CXT Software was founded in 1999 by Dan Calderone and Lyndon Edmonson, both of whom are veterans of the courier and logistics industry. Edmonson received his engineering degree from Arizona State University and Calderone was CEO of MobileBytes point-of-sale system for restaurants prior to leading CXT Software.

The company focuses on developing cloud-based software for various logistics firms such as final mile couriers, grocery couriers, last mile automotive, medical and labs, pickup and delivery, retail couriers, messengers, regional carriers, distribution, and customized logistics companies in the U.S. and Canada.

The software created by CXT Software is designed to manage a shipment's lifecycle, from creating an order to assigning a driver for delivery, shipment tracking, and various data exchange and reporting for operational management. The company offers software as a service, and it charges a monthly subscription plan fee.

CXT Software capitalized on the gap between national logistics carriers and unpredictable local delivery services by integrating order placement, tracking, and delivery systems. In January 2000, the company launched the Operations App (formerly known as X Dispatch), which was the first graphical interface with drag-and-drop dispatching capability in the shipment management industry. CXT Software's first driver-centric component, the Driver App (formerly known as X Tracking and X Mobile), was launched in 2002. The company's product suite has grown over time to include an Operations App, Client Portal, and Driver App with several product releases between 1999-2023.

The COVID-19 pandemic had a considerable impact on the demand for last-mile deliveries, putting pressure on providers to use technology to the fullest to succeed in 2020 and beyond. CXT Software grew during the pandemic through its focus on integrating courier and delivery technology with third-party logistics and shipping partners allowing shippers and carriers to connect to meet increased delivery needs.

In the post-pandemic area, the final leg of the journey when a product finally lands in a customer’s hands (“final mile”) has become more important than ever, with consumers shifting to online ordering and expectations of frequent deliveries. Customers’ preference for same-day delivery has driven retailers to innovate and last-mile carriers are called on to support this new demand, which influenced the investment in AI-powered routing and dispatch tools. In 2021, CXT Software automated final-mile routing with AI-driven Wise Systems software. This allowed couriers to analyze and dispatch orders to drivers in an efficient manner. This partnership expanded the company’s reach in final-mile delivery logistics, and was recognized as the first courier technology company to license Wise Systems’ machine-learning-based software.

In 2023, CXT Software made a further progression into machine-learning development releasing the logistics industry’s first automated dispatching technology by integrating its capabilities with Beans.ai. The AI technology computes operational efficiency  metrics to automate the assignment of delivery drivers.

The company is a member of the Express Carriers Association and the Customized Logistics and Delivery Association.