Draft:OTOBO

OTOBO is an open-source ticketing system designed for business use. It serves as a fork of the OTRS Community Edition, focusing on providing a more streamlined and enhanced user experience while retaining the core functionalities that made OTRS popular among enterprises and IT professionals.

Background
The development of OTOBO was initiated as a response to the growing need for a robust, open-source ticketing solution that can be easily adapted to the evolving needs of businesses. It aims to address some of the limitations encountered in the OTRS Community Edition, introducing improvements in usability, scalability, and performance.

Features
OTOBO offers a comprehensive set of features tailored for efficient ticket management and customer support, including:
 * Customizable ticket workflows
 * Integrated knowledge base
 * Full text search
 * Multi-language support
 * Extensive reporting and analytics