Draft:Smart Communications (software company)

Smart Communications is a customer communications management company that is headquartered in Elstree, England, UK. It provides services through cloud technology to manage documents and communications across customer communications, such as email, SMS, web, and print. It has historically specialized in software for the financial, insurance, healthcare, utilities, and government sectors.

Products
Smart Communications' software products operate in the cloud, featuring scalable architecture, template-based design, multi-channel capabilities, and compliance management. Smart Communications provides three core software products that are part of their Conversation Cloud platform. SmartComm is the primary customer communications management solution. SmartIQ is an enterprise forms solution that includes workflow and automation capabilities. SmartDX is a solution designed for capital markets, with support for trade and relationship documentation.

History
Smart Communications originated as a division of Thunderhead, before being acquired by Accel-KKR in 2016. It currently operates independently, under the leadership of its original management team. Smart Communications now has offices in the United States, Germany, Switzerland, Austria, Australia, Singapore, and New Zealand.

Reception
Aragon Research recognized Smart Communications as one of the key providers in the Workflow and Content Automation (WCA) market. Aspire, a global analyst and market research firm, identified Smart Communications as a leading provider of Customer Communications Management software. IDC MarketScape included Smart Communications in their 2022 Vendor Assessment for Worldwide Cloud Customer Communications Management Applications for their cloud strategy, partner network, and personalized services. Smart Communications was also on the WealthTech100 list for 2023, which features companies that provide tech solutions for financial sector digital transformation.