Giant Eagle

Giant Eagle, Inc. (Western Pennsylvania English: ) and stylized as giant eagle) is an American supermarket chain with stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. The company was founded in 1918 in Pittsburgh, Pennsylvania, and incorporated on August 31, 1931. Supermarket News ranked Giant Eagle 21st on the "Top 75 North American Food Retailers" based on sales of $11 billion. In 2021, it was the 36th-largest privately held company, as determined by Forbes. Based on 2005 revenue, Giant Eagle is the 49th-largest retailer in the United States. As of summer 2014, the company had approximately $9.9 billion in annual sales. As of fall 2023, Giant Eagle, Inc. had 496 stores across the portfolio: 211 supermarkets (Giant Eagle, Giant Eagle Express, Market District, Market District Express) 8 standalone pharmacies, 274 fuel station/convenience stores under the GetGo banner, and three standalone car wash under the WetGo banner. The company is headquartered in an office park in the Pittsburgh suburb of O'Hara Township.

History


After World War I, three Pittsburgh-area families—the Goldsteins, Porters, and Chaits—built a grocery chain called Eagle Grocery. In 1928, Eagle, which at the time had 125 stores, merged with Kroger. The three families agreed to stay out of the grocery business for at least three years.

Meanwhile, the Moravitz and Weizenbaum families built their own successful chain of grocery stores named OK Grocery. In 1931, OK Grocery merged with Eagle Grocery to form Giant Eagle, which was incorporated two years later. Giant Eagle quickly expanded across western Pennsylvania, weathering the Great Depression and World War II.

The chain remained based solely in western Pennsylvania until the 1980s, when it bought Youngstown, Ohio-based wholesaler Tamarkin Company, and its Valu-King stores that were converted to the Giant Eagle name. The Kent and Ravenna stores were the first to be converted at that time; the Youngstown stores then got converted years later. Around the mid- or late 1990s, Giant Eagle later reached Cleveland by acquiring the Rini-Rego Stop-n-Shop stores in the area. Rini-Rego Stop-n-Shop stores were family owned and operated in different areas of Cleveland. The family operators of Rini-Rego Stop-n-Shop formed a holding company named International Seaway Foods as the main umbrella for Rini-Rego Stop-n-Shop. In 1998, Giant Eagle acquired the International Seaway Foods and converted the Rini-Rego Stop-n-Shop stores into Giant Eagle Stores. Giant Eagle also purchased or opened other Northeast Ohio stores outside the Stop-n-Shop area, such as the former Apples supermarkets in the nearby Akron area.

The company entered the Toledo market, opening two stores in 2001 and 2004, both of which eventually closed. Giant Eagle emerged as one of the dominant supermarket chains in Northeast Ohio, competing mainly against the New York-based Tops, from which it purchased 18 stores in October 2006. The purchases came as Tops exited the Northeast Ohio area.

Giant Eagle purchased independently owned County Market stores, giving it a store in Somerset, Pennsylvania, a new store in Johnstown, Pennsylvania, and its first Maryland stores: one in Cumberland, one in Hagerstown, and two in Frederick. The Cumberland store closed in December 2003, and the Hagerstown store closed in August 2005.

Giant Eagle has aggressively expanded its footprint in the Greater Columbus area, capitalizing on the demise of the former Big Bear supermarket chain, and taking Big Bear's traditional place as Columbus's upmarket grocer. Giant Eagle first entered what it calls its "Columbus Region" in late 2000, opening three large newly built stores at Sawmill and Bethel Rd., Lewis Center, and Dublin-Granville Rd., with two more following in 2002 and 2003 at Gahanna and Hilliard-Rome Rd. The Hilliard-Rome Rd. location closed in early 2017. In 2004, Giant Eagle purchased nine former Big Bear stores in Columbus, Newark, and Marietta from parent company Penn Traffic. Giant Eagle has since expanded to several additional locations, acquiring other abandoned Big Bear stores and in newly constructed buildings using the current Giant Eagle prototype. Giant Eagle opened its 20th Columbus-area store at New Albany Road at the Ohio Rt. 161 freeway (New Albany) in August 2007, its 21st area store at Hayden Run and Cosgray Roads (Dublin) in November 2007, its 22nd area store at Stelzer and McCutcheon Roads (Columbus) in July 2008 and its 23rd area store at South Hamilton Road and Winchester Pike (Groveport) in August 2008. A new Giant Eagle opened in Lancaster, in November 2008, and the former Big Bear located at Blacklick Crossing has undergone an expansion and remodeling.

On September 27, 2018, Giant Eagle announced it would purchase the Ricker's convenience store chain in Indiana, marking the largest acquisition for GetGo since the chain's launch. It is not known if the Ricker's chain will be integrated into the GetGo brand following the closure of the deal. Much as it has done in Pennsylvania alongside Sheetz, GetGo plans to join Ricker's in having Indiana change their laws regarding alcohol sales.

In 2023, the company parted ways with Laura Shapira Karet who was both chairman of the board and CEO. Bart Friedman was appointed chairman. This marked the first time in the company's history when the chairman was not a member of one of the five founding families. In addition, Bill Artman was appointed CEO, which marks the first time the position was not held by a member of the Shapira family since 1968.

Loyalty program
In 1991, Giant Eagle introduced the Advantage Card, an electronic loyalty card discount system (already popular in many chains), as a sophisticated version of the obsolete stamp programs. The card was later modified to double as a video rental card for Iggle Video.

The company began the Fuelperks! program, allowing customers the opportunity to earn 10 cents off each gallon of gas at GetGo fuel stations. In early 2009, Giant Eagle launched the Foodperks! program, mainly geared towards GetGo, allowing customers who use their Fuelperks! at GetGo to also save on groceries at Giant Eagle. In February 2013, Giant Eagle discontinued the Foodperks! program because it was "a little too complex".

In 2017, Giant Eagle changed Fuelperks! to Fuelperks+ and reintroduced the benefits of Foodperks!. Under the new program, among other benefits, customers earned points by shopping at Giant Eagle, Market District, or GetGo stores and by filling prescriptions at Giant Eagle Pharmacies. These points could be redeemed to save on groceries and gas.

In late 2021, Giant Eagle began to roll out another new system, myPerks and myPerks Pro, which allows customers to take advantage of exclusive sale prices and earn bonus points. Switching from Fuelperks+ to myPerks became an option for all customers in 2022.

Giant Eagle retired its longtime Fuelperks+ program on January 25, 2024. All existing Fuelperks+ customers were merged into the new myPerks program.

Operations


There are 211 Giant Eagle Supermarkets and 274 GetGo locations in the United States: 103 supermarkets in western Pennsylvania, 111 in northeastern and central Ohio, two in Morgantown, West Virginia, two in Frederick, Maryland and one in Carmel, Indiana. Each store carries between 22,000 and 60,000 items, approximately 5,000 of which are branded by Giant Eagle.

Giant Eagle offers more than two dozen departments across its stores. The range of services includes Redbox video terminals, Happy Returns, dry cleaning, Bissell carpet cleaner rental, Primo Water, lottery, the Flashfood app, Coinstar, grocery pickup and delivery, and pharmacies. Giant Eagle also has banking partnerships with Citizens Bank in Pennsylvania and Huntington Bank in Ohio and West Virginia.

The chain has built large prototypes, and it has experimented with many departments unusual to supermarkets. Larger stores feature vast selections of ethnic and organic food, dry cleaning services, catering, drive-thru pharmacies, in-store banking, as well as in-store coffee shops, pubs, restaurants, and prepared foods. Prepared foods are also sold at larger GetGo locations that can accommodate a GetGo Kitchen.

Although older Giant Eagle locations tend to be unionized and some are even franchised stores, in recent years the company has started leaning toward non-union company-owned and -operated stores. In areas where a franchised store exists, if a GetGo exists nearby, it's operated by Giant Eagle itself, separate from the franchised supermarket.

Market District
Giant Eagle rebranded some of its stores as Market District in an attempt to attract upscale shoppers. The initial two stores opened in June 2006 in the Shadyside neighborhood of Pittsburgh and Bethel Park, just outside Pittsburgh. There are now 20 stores under this brand. The 20th store is now open in the Pittsburgh suburb of Murrysville, Pennsylvania. That store is a result of Giant Eagle closing their existing Murrysville location in July 2022 for five months to do extensive renovations. They have just finished converting a store on Rt 3, Westerville (a suburb of Columbus) to this name.

Giant Eagle Express


Giant Eagle Express is a concept store. As of May 2016, the only operating store is in Harmar Township, Pennsylvania. An Indiana, Pennsylvania location closed its doors in 2015. The store is larger than a GetGo, but much smaller than a regular Giant Eagle supermarket store. However, the store offers many of the same services as a Giant Eagle, such as a deli and a drive-through pharmacy. Giant Eagle Express also offers a café with prepared sandwiches, Giant Eagle's own Market District coffee, salad bar, and a wireless internet connection. There is also a GetGo gas station.

Market District Express
On June 4, 2013, Giant Eagle announced new Market District Express concept, which is designed to be a hybrid of the flagship Market District format launched in 2006 with the Giant Eagle Express format that was launched in 2007. The first of this brand's stores opened on December 5, 2013, in Peters Township, Pennsylvania. The second Market District Express store opened on August 18, 2016, in Bexley, Ohio. The Bexley location is notable as it features a full restaurant and bar inside, alongside groceries in a 30,000 square foot store that spans two floors.

GetGo
GetGo is a convenience store chain that also has gas stations.

Giant Eagle Pharmacy
Giant Eagle began adding pharmacies to their stores in the 1980s, along with other "store-within-a-store" concepts photo, floral, and video rental. Giant Eagle Pharmacy also offers several immunizations throughout the year for pneumonia, influenza, and Shingrix. These are typically walk-in, but vary depending on the pharmacists available.

Until 2021, all Giant Eagle Pharmacy locations were located inside standard Giant Eagle and Market District locations. This changed when a standalone Giant Eagle Pharmacy opened in Columbus's German Village neighborhood after Giant Eagle opted not to renew its lease at the existing Giant Eagle location in the area, allowing for the property to be redeveloped. The location opened in a former Lawson's, and assumed the prescription accounts from the previous location.

Giant Eagle Contact Lenses
Giant Eagle partnered with Arlington Lens Supply in 2010 to sell contact lenses online via their website.

Ricker Oil Company, Inc.
Ricker's was a 56-store, Indiana-based convenience store and gas station chain. In September of 2018, it was purchased by Giant Eagle and by January 2020, all of the locations were converted into GetGo stores.

Starbucks
Giant Eagle has a contract to operate Starbucks kiosks in some of its stores; the workers are employed by Giant Eagle, but become certified baristas after completing the process.

Ace Hardware
Giant Eagle has six stores that contain a franchise of Ace Hardware. These locations offer nearly all of the same products that would be found in a standalone Ace Hardware store. All locations have dedicated team members to the hardware store, paint mixing services, and a wide variety of hardware products. All six stores are located in the Pittsburgh market. The latest store with Ace Hardware opened in Rochester, Pennsylvania, in the spring of 2022.

Phar-Mor
Giant Eagle was the largest shareholder of the Phar-Mor chain during its heyday in the 1980s and 1990s, although it was operated separate from the main Giant Eagle chain. The Shapira family who owns Giant Eagle provided Phar-Mor founder Mickey Monus with the financing necessary to start his chain. After Monus was convicted of embezzlement, Phar-Mor filed for bankruptcy and eventually liquidated. Due to Giant Eagle's stake in Phar-Mor, it was able to acquire Phar-Mor's Youngstown-area assets in bankruptcy court after the chain liquidated.

Iggle Video
Giant Eagle once operated Iggle Video locations inside many of its locations to serve as its video rental shop. Like Giant Eagle Pharmacy, Iggle Video (which spelled "eagle" from its phonetic pronunciation in Pittsburghese, even outside of Pittsburgh) never operated in stand-alone locations. Like other video rental chains, Iggle Video offered movie and video game rentals. They also served as the local Ticketmaster outlet in the Pittsburgh region before Ticketmaster phased out physical ticket locations outside venue box offices. In the mid- to late 2000s, Giant Eagle phased these stores out in favor of Redbox automated retail machines, with Ticketmaster sales moved to the customer service desk.

Giant Eagle Optical
In October 2004, Giant Eagle began a long-term experiment with in-store optometry centers dubbed "Giant Eagle Optical". There were four locations in the Pittsburgh area: North Hills (McIntyre Square), South Hills (Donaldson's Crossroads), east (Monroeville), and west (Robinson). The stores accepted most major vision plans and offered a wide variety of designer frames, as well as exclusive Giant Eagle brands. They also participated in the Fuelperks! program and were staffed mostly by ABO-certified opticians. Noting that "some programs don't prove viable across a broad number of stores", Giant Eagle chose to close its Optical locations beginning in August 2009.

Valu King and Good Cents


In December 2008, Giant Eagle opened the rebranded Valu King supermarket in Eastlake, Ohio. The Valu King name dates back to the 1980s. The rebranded Valu King operated stores in Eastlake, Ravenna, and Brooklyn in Ohio and Johnstown and Erie in Pennsylvania, with the most recent store opened in May 2012.

In 2012, Giant Eagle opened a new low-cost supermarket concept called Good Cents, located in Ross Township, Pennsylvania. The concept is similar to that of a Valu King, but carries a slightly larger product selection. Good Cents eventually replaced all rebranded Valu King as Giant Eagle's low-cost brand.

Good Cents and Valu King both were no frills stores designed to compete with similar stores such as Aldi, Save-A-Lot, and Bottom Dollar Food.

On February 25, 2015 (Wednesday), Giant Eagle announced it would close all the Good Cents stores by the end of March. It was looking for open spots at nearby Giant Eagle locations for displaced employees.

On March 2, 2015 (Monday), all Good Cents stores were sold and closed.

Employees
Giant Eagle has about 32,000 employees and many of them are unionized under United Food and Commercial Workers Local 1776ks of Pittsburgh, AFGE and UFCW Local 880 of Cleveland. The Maryland and Columbus stores are not unionized, much like some independently owned stores throughout Pennsylvania and the Youngstown, Ohio area. Some employees in the Eagle's Nest and Photo Lab departments are also nonunion employees.

Advertising
Giant Eagle currently uses the slogan "That's Another Giant Eagle Advantage" with its advertising, focusing on the eAdvantage offer of the week. This campaign features store employees and customers, that put their own spin on what Giant Eagle offers. The campaign includes a focus on product selection, quality, customer service, and price leadership.

From 2011 to 2014 the slogan was "That's my Giant Eagle Advantage". From 2009 until 2011, the slogan was "Low prices. Uncompromising quality." In December 2009, a variation being used was "Lower prices. Uncompromising quality." for online advertisements on thepittsburghchannel.com website.

From 2001 until 2009, the slogan "Make every day taste better", was used. It was meant to showcase product quality as compared to the convenience focus used in the previous campaign.

From 1993 until 2001, "it takes a giant to make life simple" was used as the slogan. This was focused on convenience, and spawned the "Fee Fi Fo Fum" commercials. The commercials featured everything from the general store, the produce and deli departments to a spot featuring Jay Bell and Jeff King of the Pittsburgh Pirates. This replaced the previous "A lot you can feel good about... especially the price" motto.

The chain, under pressure from Wal-Mart, has implemented a lower-prices campaign throughout its stores, featured on products that customers buy most. Giant Eagle also sells Topco-produced Valu Time products, which are substantially cheaper than other private-label and name-brand merchandise. These co-exist with the Giant Eagle branded items, which are priced lower than national brands, yet higher than Valu Time. Before these brands existed, Giant Eagle generally used Topco's Food Club label as the generic product.

Criticism


Until 2022, Giant Eagle had the highest market share of any supermarket chain in the Pittsburgh area, giving it a de facto monopoly in some parts of western Pennsylvania; only stores supplied by United Natural Foods (UNFI) such as Shop 'n Save, FoodLand, and County Market have much of a presence in the area. The construction of new supercenters, including Walmart and others, and no frills supermarkets such as Aldi attracting value-seeking customers have somewhat decreased Giant Eagle's regional market share in the first decades of the twenty-first century.

Giant Eagle's market dominance in Greater Pittsburgh has led to accusations of the company buying up either existing supermarket locations or prime real estate for the sole purpose of not allowing a competitor come in. A notable example came in 2016, when the chain purchased property in McCandless, Pennsylvania, that had been planned for a Walmart location near an existing Giant Eagle; Walmart later backed out and Giant Eagle made no immediate announcement of plans for the property. The deal came only weeks after Giant Eagle laid off 350 workers from its corporate office. Similar accusations have been made about GetGo not allowing Sheetz or Speedway opening up locations within the Pittsburgh city limits while GetGo has, although both competitor chains have several locations within the immediate suburbs; 7-Eleven's 2021 acquisition of Speedway made the issue partially moot as 7-Eleven has operated multiple locations within the Pittsburgh city limits for decades, though Sheetz remains "locked out" by GetGo. Giant Eagle was also successful in blocking a Walmart location opening at the dilapidated Northern Lights Shopping Center in Economy, Pennsylvania, though Walmart eventually opened a location on the hillside behind the property in 2014 after finding a loophole around Giant Eagle's lease at Northern Lights; Giant Eagle ultimately closed this location on January 2, 2021.

Before Walmart, Giant Eagle's last nationally-significant competitor in the Pittsburgh market was Kroger, which had bought the original Eagle but exited Western Pennsylvania in 1984 due to labor issues with its union as well as the local economy at the time. Many Giant Eagle locations in Pennsylvania and Northeast Ohio occupy former Kroger sites and used the distinctive Kroger prototypes from the 1980s with the sloped glass-roof entrance until most of the stores were remodeled or replaced with newer stores in the early 2000s with Giant Eagle's current prototype. Kroger and Giant Eagle still compete head-to-head in Morgantown, Columbus and Indianapolis.

Despite the perceived monopoly, Giant Eagle holds only a 32% market share in Pittsburgh as of August 2018, just barely edging out Walmart. In 2022, Giant Eagle fell behind Walmart.