National Research Corporation

National Research Corporation, doing business as NRC Health, is a company which provides healthcare products and subscription-based solutions in United States and Canada. It was founded in 1981 and is currently based in Lincoln, Nebraska.

History

 * 1981 - National Research Corporation was established.
 * 1994 - Picker Institute was established and began to develop the Qualisys technology in the next year.
 * 1998 - The company completed the acquisition of Healthcare Research Systems, Inc. for its patient experience surveys.
 * 2001 - The company announced the purchase of Picker Institute's healthcare survey business, for new growth market.
 * 2003 -The company completed the acquisition of Smaller World Communications in Canada.
 * 2005 -The company completed the acquisition of Geriatric Health Systems LLC, indicating the beginning of the company’s Health Risk Assessments solutions.
 * 2006 -The company completed the acquisition of TGI Group LLC to establish The Governance Institute.
 * 2009 - The company completed the acquisition of My InnerView, famous for its long term care quality measurement and satisfaction surveys.
 * 2010 - The company completed the acquisition of OCS HomeCare, famous for its home health and hospice clinical and outcomes analytics.
 * 2014 - National Research Corporation completed the acquisition of Digital Assent, the first software company to publish star ratings from patient experience surveys.
 * 2016 - National Research Corporation rebrands to NRC Health.
 * 2020 - On Feb. 11th NRC Health suffered a cyber-attack which caused a company wide shutdown of operations.

Awards
NRC Health annually provides Consumer Choice Awards, AHCA/NCAL Nat’l Quality Award, and Excellence in Action.
 * 2010 - NRC Health was recognized as CMS (Centers for Medicare & Medicaid Services) approved for HHCAHPS.
 * 2012, 2013 – The company was named the largest patient satisfaction measurement firm in the U.S. by Modern Healthcare.

Products and services
Products and solutions provided by NRC Health follows the "Eight Dimensions of Patient-Centered Care" philosophy.

Under this strategy, the company provides:


 * Patient & Family Experience
 * Resident & Family Experience
 * Employee Engagement
 * Physician Engagement
 * The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program
 * Market Insights
 * Healthcare Analytics
 * Clinical & Outcomes Analytics
 * Health Risk Assessments
 * Patient Outreach Programs
 * Integrated Solutions
 * The Institutes

CAHPS is a survey system, including HCAHPS, CGCAHPS, HHCAHPS, NHCAHPS, Pediatric HCAHPS, ICHCAHPS.