Shipa Delivery

Shipa Delivery is a delivery company based in the United Arab Emirates (UAE). The company was founded in 2016 by Borhene Ben Mena and was launched by global logistics provider Agility.

History
Upon its launch in 2016, it focused on delivering electronics, luxury items, and apparel.

In 2019 the company expanded its operations to Kuwait and Saudi Arabia.

In 2020, during the COVID-19 pandemic, Shipa Delivery has expanded its options to include refrigerated items, groceries, medicines, bank cards, SIM cards, etc. In August 2021, the company opened its e-fulfilment center in Kuwait.

Shipa Delivery offers a comprehensive range of services, including on-demand delivery, same-day delivery, next-day delivery, cash on delivery, track & trace, and e-commerce fulfillment.

Shipa Delivery was named 'Last-Mile Delivery Provider of the Year' at the 'Landmarks in Logistics' Awards 2022. The same year, it received another award from Business Tabloid.

Operations
Shipa Delivery is the last-mile delivery service line of the Shipa LLC platform, which also includes Shipa Freight, Shipa Ecommerce, and Shipa Mall. Agility committed an investment of $100m to launch the digital logistics platform, that lets businesses, entrepreneurs and consumers manage their freight, e-commerce, and urban deliveries online.

The company operates in the UAE and GCC countries and provides global, US, European, Chinese, and Middle Eastern companies with cross-border fulfillment services, end-to-end logistics, and data analytics. As of 2023, company's CEO is Borhene Ben Mena.

In 2021, Agility and Shipa announced the launch of a bonded, express road freight network to connect businesses and consumers across the GCC.

The service provides customers with less-than-truckload (LTL) and full truckload (FTL) options.

The company boosts last-mile delivery in the following ways:


 * Its real-time tracking technologies monitor the movement of all orders. With the Shipa Delivery app, customers can manage their deliveries with a few taps, allowing them to track their packages, list their preferences, and receive real-time updates.
 * Its delivery vehicles are monitored in real time and, if necessary, rerouted to avoid potential bottlenecks.
 * Its data analytics optimizes delivery routes by considering traffic, weather, and customer preferences.
 * Its clients are alerted should unexpected situations arise, such as traffic jams, street closures, and lack of parking.
 * Its technology harnesses platforms such as SMS, WhatsApp, live chat, and web links to allow customers to communicate directly with drivers.