Social business process management

Social BPM is a discipline which combines traditional Business Process Management techniques with Web 2.0 "social" tools and technologies, to facilitate business improvement efforts.

There is debate about whether Social BPM is a methodology, a set of technologies, or just a buzzword. Forrester Research's Clay Richardson defines Social BPM to include:
 * A methodology
 * Social Networking principles
 * A combination of Web 2.0 and social tools with BPM to enable bi-directional collaboration