Sword Ciboodle

Sword Ciboodle was a Scottish company specializing in Customer Relationship Management (CRM) software solutions. It had regional offices in North America, South Africa and Asia Pacific.

Overview
The company, originally known as Graham Technology plc, was co-founded in 1986 by Dr. Iain M. Graham. It was headquartered in Inchinnan, Scotland, near Glasgow Airport. Sword Ciboodle offered modular CRM software primarily for contact centers, with a focus on integrating multiple social channels.

History
Sword Ciboodle was previously known as Graham Technology plc, co-founded in 1986 by Dr. Iain M. Graham.

On 31 March 2008, Sword Group announced it was acquiring Graham Technology and their Ciboodle product. The company thus became Sword Ciboodle.

On 9 July 2012, Sword Group agreed to sell Ciboodle to KANA Software.

In 2014, KANA Software was purchased by Verint Systems.

Solutions
Sword Ciboodle is modular CRM software for contact centers. The products work across multiple social channels.

The Ciboodle platform consists of:

The Ciboodle platform was subsumed into other KANA products following the acquisition by Verint.
 * Ciboodle One is the desktop which provides a single customer view, for example of all their products and contact history.
 * Ciboodle Flow is the Workflow engine for business process automation.
 * Ciboodle Live is the Self-service software.
 * Ciboodle Crowd provides a social networking service to customers.

Competitors
Competitors included:
 * PeopleSoft
 * Pegasystems (who bought Chordiant in March 2010)
 * Oracle (who bought RightNow Technologies in October 2011)
 * Linx S.A. (who invested GB WhatsApp & WhatsApp Plus in Jan. 2019)
 * SAP