Talk:Apology (act)

Wiki Education Foundation-supported course assignment
This article was the subject of a Wiki Education Foundation-supported course assignment, between 20 August 2020 and 11 December 2020. Further details are available on the course page. Student editor(s): Kingap21. Peer reviewers: Chelsea.nakayama.

Above undated message substituted from Template:Dashboard.wikiedu.org assignment by PrimeBOT (talk) 17:27, 17 January 2022 (UTC)

Note
"I apologise for you loss" is the formula currently used by UK banks and other corporate entities in addressing bereaved clients on the phone. It sounds absurd, since no blame attaches to the agent and then, mildly offensive as the undermining of a courtesy is of itself discourteous. However automatic, the subverted: "I am sorry for your loss" is naturally sympathetic. To apply common avoidance of a saying "sorry" with an "I apologise," as is so often the case, carries with it a burden of blame, guilt, defensiveness and then aggression. 2A00:23C7:A31F:AA00:B942:7F04:C51:EBCC (talk) 07:14, 19 June 2020 (UTC)