Talk:Chris Kempczinski

sir, I actually worked for McDonald's in the 70s and ended up serving my country as a pilot in Iraqi Enduring Freedom and other locations throughout the world. My dad encouraged me to work for the company, and I had a hard nosed Navy Vet that taught me the value of hard work. John Swaby....I saved many lives as a part of this company, and this man, and I just lost my father, part of pattons 7th army, who set me on this path.. keep chargin.. Pierce Lutter

Values
Does he have good values in the franchise? 2603:9001:540C:E300:D09E:5D0A:E6F4:7017 (talk) 07:14, 11 December 2021 (UTC)

Weaverville nc McDonald's
Why can I never get orange juice at this location 75.131.175.191 (talk) 19:41, 8 May 2022 (UTC)

Early life and Career sections
Hi. I have a few edits I would like made to the Early life and Career sections, as follows:
 * Please add "and education" to the heading that is now called "Early life". The section contains information about both Kempczinski's early life and his education, and the name should reflect that.
 * Please change "attended" to "graduated in 1987 from" in the last sentence in the first paragraph of the "Early life and education" section so it reads as follows: "He graduated in 1987 from Indian Hill High School in suburban Cincinnati."
 * In the last sentence of the "Early life and education" section, please add "in 1991" after the words "Duke University".
 * Please add the following sentence between the first sentence and second sentences of the third paragraph: "In 2011, he began a campaign to promote Kraft Macaroni & Cheese, not just to children but to adults as well. The result was a 15% increase in sales of Kraft's meals business."
 * Please add the following paragraph directly after the fourth paragraph in the Career section:
 * In November 2020, Kempczinski outlined a new growth strategy, focusing on allowing consumers to control their experience digitally, called 'Accelerating the Arches', which includes but is not limited to streamlining drive-through and curbside pick-up, as well as home delivery.

Thank so much for all your help, MattMcDonalds (talk) 17:20, 7 December 2022 (UTC)


 * Hello There's no need for a section title change. Education is usually included in the early life sections. I made the most relevant changes and left out others that did not seem notable enough. --Crystallizedcarbon (talk) 18:47, 16 December 2022 (UTC)


 * Thank you for reviewing this request. MattMcDonalds (talk) 19:30, 10 March 2023 (UTC)

Career, Boards and Personal life
Hi. Thanks so much for your edits. The previous edit request and this one are part of a larger overhaul that I would like to make to this page. Do you prefer if I post all the edits in just one large request, or as several smaller edit requests? In the meantime, here are the next group of edits: *In the Career section, below the paragraph that begins: "Kempczinski joined the McDonald's global strategy team…" please add the following 2 paragraphs: :At the outset of the COVID-19 pandemic in early 2020, he transformed McDonald's operations to protect employees and customers while also offering financial support to franchises. By the time of Kempczinski's one year anniversary as CEO, the company's stock value had increased, along with its scores in brand trust, customer satisfaction, and higher restaurant margins. By the fourth quarter of 2020 the company had fully recovered to the same sales as fourth quarter 2019, with $25.8 billion in global sales. :In order to improve the corporate culture of McDonald's, Kempczinski hired new human-resources executives in 2021 to promote inclusion and maintain corporate values. He also implemented standards to evaluate restaurants for discrimination and harassment. *Please add a new section called "Board seats, memberships and associations" *Please add the following three bullet points to the new "Board seats" section: :*McDonald's Corp. Board of Directors :*RMHC Trustee :*Proctor & Gamble Board of Directors *In the Personal life section, the first sentence is unclear, and even misleading. Please re-write in the following way: :Kempczinski is married with two children. Thanks so much for your help. MattMcDonalds (talk) 17:13, 5 January 2023 (UTC)


 * Hello The proposed paragraphs are a bit promotional and lack encyclopedic relevance. I have added the new section (objective, relevant and sourced) and rewrote the sentence about his family. Regards. --Crystallizedcarbon (talk) 18:43, 5 January 2023 (UTC)


 * Hi, thanks for taking a look at my request and for making those changes. Would you be willing to guide me a bit further? I am looking at similar BLPs of CEOs in similar fields where accomplishments, policy changes and campaigns appear to be included in some detail. Kempczinski specifically was appointed following a company crisis and just weeks before the global pandemic, and his direct involvement in those areas seems relevant to include. Publications such as the WSJ and FT have covered these issues in detail. I understand that my previous proposals may have inadvertently included promotional language, and would like to suggest the following revisions, based on the coverage I just mentioned:
 * In November 2020, Kempczinski launched a new digital approach to sales, known as "Accelerating the Arches." In response to the COVID-19 pandemic, he updated the strategy to include more investment in a mobile app, a U.S. loyalty program, and new menu choices.
 * In early 2020, immediately after his appointment as CEO, he moved to create a "more professional corporate culture" among executives and other staff, focusing on human resources, as well as to improve restaurant performance.


 * I would greatly appreciate your insight and advice. Thanks again for your help thus far, MattMcDonalds (talk) 22:27, 10 January 2023 (UTC)


 * Hello I'm sorry that I can't help you. The articles are paywalled and the title suggest they may be partly interviews so probably would not qualify as independent sourcing. --Crystallizedcarbon (talk) 17:47, 11 January 2023 (UTC)


 * Hello again . I am sorry for the inconvenience of paywalled sources, I chose them despite this issue because they are from reputable publications. While the articles do include some quotes, they are not interview pieces. It is my understanding that paywalled citations can be used as sources on Wikipedia, and that you simply need to be able to corroborate that the sources do support the content. Here are some excerpts from each article which support the proposed additions to the article:
 * In November 2020, Kempczinski launched a new digital approach to sales, known as "Accelerating the Arches." (This is the excerpt from the article: "Four executives will be promoted to new roles under the plan, an update of Kempczinski’s November 2020 “accelerating the arches” strategy. It comes as McDonald’s stock is close to historic highs, valuing the group at almost $200bn.")
 * In response to the COVID-19 pandemic, he updated the strategy to include more investment in a mobile app, a U.S. loyalty program, and new menu choices.(These are excerpts from the article:"Kempczinski, abruptly elevated from his role as the company’s US president, was only just calming investors and starting to tour its global operations when Covid-19 hit. His strategy, branded with the... slogan of “accelerating the arches”, will entail more investment in its mobile app, a new US loyalty programme, and new menu items such as chicken sandwiches.")
 * In early 2020, immediately after his appointment as CEO, he moved to create a "more professional culture" among executives and other staff, focusing on human resources, as well as to improve restaurant performance.(This is the excerpt from the article:"McDonald’s Corp.’s new CEO is determined to make changes at the top... Chris Kempczinkski, the new chief executive, is seeking to restore a more professional culture at McDonald’s… Mr. Kempczinski is looking for a top human-resources executive to help him change that culture... Mr. Kempczinski, who is also focused on improving restaurant performance, has met with employees and franchisees in the U.S., U.K., Germany, France and Switzerland in his first two months as CEO, in part to gather input on the company’s culture and values...")


 * Thanks so much for taking another look at this. MattMcDonalds (talk) 20:57, 12 January 2023 (UTC)
 * Has the information, that you want to add, been covered by multiple reliable sources independent of the subject? --Crystallizedcarbon (talk) 17:18, 13 January 2023 (UTC)


 * , my apologies for the delay! Yes, I believe the information has been covered and is appropriate for inclusion. Please let me know if there are any further issues, or if I can assist in some way. MattMcDonalds (talk) 18:41, 23 January 2023 (UTC)
 * Hello Then please present those multiple sources for each of the proposed edits. Crystallizedcarbon (talk) 19:18, 23 January 2023 (UTC)


 * , the following articles cover the "Accelerating the Arches" campaign (to verify proposed points #1 and #2):
 * https://www.ft.com/content/a4b8d969-d77c-43fe-baa9-75bd8cc70ec4,


 * https://fortune.com/2020/11/09/mcdonalds-covid-growth-strategy-chicken-sandwich-loyality-program-drive-thru/,


 * https://www.foodbusinessnews.net/articles/23011-mcdonalds-unveils-accelerating-the-arches-20,


 * https://www.ft.com/content/2227dfe1-d6e4-49ad-a580-330ecec73fe3.


 * The following articles cover Kempczinski's corporate/culture changes and verify point #3:


 * https://www.wsj.com/articles/mcdonalds-looks-beyond-party-culture-11578243600?mod=article_inline,


 * https://www.cnbc.com/2020/01/06/mcdonalds-new-ceo-takes-aim-at-the-companys-party-culture.html,


 * https://www.bizjournals.com/chicago/news/2020/01/06/new-mcdonalds-ceo-reportedly-trying-to-change-boys.html,


 * https://www.businessinsider.com/mcdonalds-new-ceo-quest-to-win-over-fast-food-giant-2019-11.


 * It is my understanding that coverage of a topic in a prominent publication such as the WSJ, Fortune (magazine) and the Financial Times is likely to warrant information noteworthy. The above sources also demonstrate that this information has been widely reported across numerous third-party publications. Thank you for your help, MattMcDonalds (talk) 16:16, 24 January 2023 (UTC)
 * I have added the common denominator in the sources about the corporate/culture changes with some additional information to provide the needed context. I am sorry but I can't help you with points 1 and 2 as most the sources you presented are paywalled and I can't properly verify them. --Crystallizedcarbon (talk) 17:49, 24 January 2023 (UTC)
 * If other editors think it is notable and does no violate WP:ISNOT they may choose to include it. --Crystallizedcarbon (talk) 17:51, 24 January 2023 (UTC)


 * Thank you for looking these over and for adding the corporate culture information. My apologies for the delayed response; I've been offline.
 * Your language added valuable context for the reader, but the description of Easterbrook's transgressions doesn't relate directly to Kempczinski and may be less suited for his BLP. As such, I propose the following tweak, which leaves the context but trims some of the detail:


 * In November 2019, he succeeded Steve Easterbrook as president and CEO when he was fired for violating company policy. Shortly thereafter, Kempczinski moved to create a "more professional culture" among executives and other staff, focusing on human resources.


 * Thanks again for your assistance. I look forward to additional input regarding the other points and paywalled sources. MattMcDonalds (talk) 20:53, 10 February 2023 (UTC)


 * Hello Personally I feel that in this case, citing the transgression was needed to add the necessary context to the meaning of a  "more professional culture". --Crystallizedcarbon (talk) 09:21, 11 February 2023 (UTC)


 * Thanks again for reviewing this request. Since some of the sources I've shared haven't been reviewed, I may revisit a couple of these points in the future, but for now I'll go ahead and close this unwieldy request as answered. MattMcDonalds (talk) 19:32, 10 March 2023 (UTC)

Contributor tag
Hi,

I'd like to discuss the tag which was recently added to the article. As far as my understanding goes, my involvement as a COI editor has complied with Wikipedia's relevant guidelines. If there is an issue, I'd be happy to discuss it, and if not, I believe the tag should be removed. Pinging, and  for their input and assistance. Thank you. MattMcDonalds (talk) 20:56, 10 February 2023 (UTC)


 * Hello . If the tag was added because of the edit requests on this page by I agree with him that the tag should be removed. Of the various requests he made, I added only those with well sourced information that improved the article, ensuring the information was notable and neutral (please review the sections above in this talk page). I declined any requests that seemed a bit promotional and added context and neutrality to others. If on the other hand, the tag refers to a different editor in the past I have no comments, as I was only recently involved in the article, after being contacted at my talk page by MattMcDonalds. --Crystallizedcarbon (talk) 09:16, 11 February 2023 (UTC)
 * I have removed the unjustified tag since the article has no direct edits in conflict of interest and since did not respond here and removed the copy I left in her talk page without responding there either. Please be careful when tagging other articles in the future. We all make mistakes, but once we realize our error, we should try to correct it as soon as possible. --Crystallizedcarbon (talk) 17:49, 27 February 2023 (UTC)


 * Thank you for removing the tag. I appreciate your assistance. MattMcDonalds (talk) 16:58, 15 March 2023 (UTC)

Possible "See also" links
Hi again,

I've been considering some other ways to potentially improve this Wikipedia article. I'd like editors to consider adding a "See also" section with some helpful links for readers. I suggest listing the following pages:


 * List of Duke University people
 * List of Harvard University people
 * List of people from Boston
 * List of people from Cincinnati

WP:SEE ALSO says, "Whether a link belongs in the "See also" section is ultimately a matter of editorial judgment and common sense." I'll let editors decide if these links are helpful or not. Thanks for your consideration. MattMcDonalds (talk) 16:58, 15 March 2023 (UTC)


 * Hello In my opinion they don't belong in the article. Categories already cover most of that. --Crystallizedcarbon (talk) 20:12, 15 March 2023 (UTC)

Source for [citation needed] tag
Hello again! I noticed you've added a [citation needed] tag for the sentence, "He has run marathons, and as of 2020 was running at least 50 miles a week." This Financial Post article says " The 52-year-old remains trim by running at least 50 miles a week..." I hope this is helpful. Could you or another editor please add this source to the article in order to address the [citation needed] tag? Thank you! MattMcDonalds (talk) 17:52, 20 March 2023 (UTC)
 * ✅ --Crystallizedcarbon (talk) 21:40, 20 March 2023 (UTC)


 * Thank you for adding the citation and removing the tag. Again, I appreciate your assistance! MattMcDonalds (talk) 14:53, 22 March 2023 (UTC)

Recognition
Hi again! As I've mentioned before, I've been considering ways to update this article. For this request, I'd like editors to consider adding mention of select recognition Chris K. has received for his work. I've drafted three sentences which summarize the most documented forms of recognition:


 * Kempczinski was named the "most purposeful" CEO by PRWeek in 2021. In 2022, he was one of six business leaders recognized as part of the Committee for Economic Development's annual Distinguished Leadership Awards.  Kempczinski also received the Distinguished Alumni Award from the Indian Hill Foundation,  and was named a person "shaping retail's future" by the NRF Foundation (the philanthropic branch of the National Retail Federation).

I've tried to draft a neutral summary based on reliable sources and noteworthy presenting organizations. I'd like to think these are worthy of inclusion, but I will let editors decide which sources and text to add. Thanks again! MattMcDonalds (talk) 14:53, 22 March 2023 (UTC)


 * Hi @MattMcDonalds
 * The issue here is citations; you exclusively have sources which were party to the awards being given. PRWeek is not a good source for a PRWeek award, as CED is a bad source for a CED award. Movers & Makers isn't a terrible source, so that one could go through. Same with WWD and Footwear News for NRF. If you want just those two, I can rewrite to be less POV and add. -- FeldBum (talk) 20:26, 22 March 2023 (UTC)


 * Thanks for reviewing this request. I'll be sure to share if I come across any sources. Until then, will you please add whichever content and sources you think are appropriate? MattMcDonalds (talk) 16:40, 29 March 2023 (UTC)
 * I've implemented information supported by Movers & Makers, Footwear News and Women's Wear Daily. Thanks, . Throast  { { ping }} me! (talk &#124; contribs) 17:01, 22 June 2023 (UTC)

Proposed addition about current tenure
Thanks again to editors for reviewing these requests. This time, I'd like to propose adding language about Chris K's tenure as president and CEO, per Fortune magazine. I've drafted a summary which is specifically focused on him and his work (not McDonald's as a whole):
 * Kempczinski has been credited for managing McDonald's during "unprecedented" crises, including the COVID-19 pandemic which started months into his tenure as well as the Russian invasion of Ukraine. In response to the invasion, Kempczinski decided to suspend sales and operations for all company-owned restaurants in Ukraine indefinitely, while continuing to compensate Ukrainian employees. Similar operational changes were initially implemented in Russia, until McDonald's announced a complete withdrawal of business in the country in May. His plan impacted 853 restaurants and approximately 62,000 employees in Russia. Geoff Colvin of Fortune said, "Kempczinski spent nearly three months making a painful decision that was freighted with more complications than outsiders realized. The decision he made will put him on the right side of history."

Again, I've tried to keep focus on him and the impact of decisions for which he has specifically been credited. As always, I'm open to text changes based on what editors think is most appropriate for his entry. My goal is to add a bit more detail about his current tenure. Thanks again! MattMcDonalds (talk) 16:49, 30 March 2023 (UTC)
 * I've shortened some of the information in keeping with WP:NPOV. Thanks, . Throast  { { ping }} me! (talk &#124; contribs) 17:07, 22 June 2023 (UTC)

Economic Club of Chicago speech
Hello again! For this edit request, I'd like to suggest adding language about Chris K's speech addressing the Economic Club of Chicago, which was covered by quite a few publications. I've drafted a summary which is specifically focused on him (not McDonald's as a company):
 * In a 2022 speech addressing the Economic Club of Chicago, Kempczinski expressed concerns about the impact of crime on business in the city and encouraged public–private partnerships to enhance safety.

I'm open to text changes based on what editors think is appropriate for this entry. Thanks again! MattMcDonalds (talk) 17:08, 30 March 2023 (UTC)
 * ✅. Thanks, . Throast  { { ping }} me! (talk &#124; contribs) 17:10, 22 June 2023 (UTC)

McDonald's USA
Hello again! For this edit request, I'd like to suggest adding a bit more detail about Chris K's tenure as president of McDonald's USA. Currently the article says: This is true, but the article says nothing else about his work at McDonald's USA. Nation's Restaurant News says: If this trade publication is an acceptable source, I propose adding the following sentence about his tenure at McDonald's USA: Again, I'm open to text changes based on what editors think is most appropriate to say about his work as president of McDonald's USA. Thanks! MattMcDonalds (talk) 19:34, 14 April 2023 (UTC)
 * "Kempczinski joined the McDonald's global strategy team in late 2015, and was promoted to president of McDonald's USA in October 2016 where he oversaw the business operations of approximately 14,000 restaurants."
 * As president of McDonald's USA, Kempczinski led the brand's push to innovate — from accelerating the chain's "Experience of the Future" remodels to investing in technology at the drive-thru with purchases like Dynamic Yield. The digital menu boards, installed in a majority of restaurants, offer a personalized customer experience, such as suggesting add-on items. The digital menu boards, along with a streamlined menu, contributed to improved speed of service for McDonald's during the pandemic.
 * Beyond innovation within the four walls, Kempczinski has pushed for a top-to-bottom cultural change at the company.
 * "Kempczinski spearheaded brand modernization efforts by expediting restaurant remodels, enhancing drive-through technology, and adding digital menu boards, which offered more personalized user experiences and improved service speed."
 * Red information icon with gradient background.svg Not done: Apart from its unduly promotional tone, the new drive thru technology is already mentioned in the "career" section. Throast  { { ping }} me! (talk &#124; contribs) 17:17, 22 June 2023 (UTC)

Accelerating the Arches
I'd like to revisit a previously discussed topic: Accelerating the Arches. A few months ago, I proposed adding the text: In November 2020, Kempczinski outlined a new growth strategy, focusing on allowing consumers to control their experience digitally, called 'Accelerating the Arches', which includes but is not limited to streamlining drive-through and curbside pick-up, as well as home delivery. Based on feedback provided by Crystallizedcarbon, I trimmed the text down to: In November 2020, Kempczinski launched a new digital approach to sales, known as "Accelerating the Arches."

Crystallizedcarbon was unable to corroborate that the sources supported the content. I provided quotations in an attempt to demonstrate that Chris K has been specifically credited for the Accelerating the Arches strategy in multiple reliable sources, but the discussion went in different directions and (unless I'm overlooking) no decisions were made about Accelerating the Arches, hence my revisit. Below I've outlined what sources say about Chris K and Accelerating the Arches (text bolded by me for emphasis). I welcome Crystallizedcarbon's feedback on the proposed text additions as a summary of these sources, even if we must wait for other editors to corroborate: Again, I invite Crystallizedcarbon, FeldBum, and other editors to corroborate that the provided sources support mention of this strategy and update the article appropriately. Sorry for trying to tackle so many topics at once before, hopefully isolating this request makes for an easier review. Thanks again for any help! MattMcDonalds (talk) 22:20, 1 May 2023 (UTC)
 * Financial Times: "Four executives will be promoted to new roles under the plan, an update of Kempczinski's November 2020 'accelerating the arches' strategy."
 * Financial Times: "Hovering waiters are not part of Kempczinski's plans, but the pandemic has sharpened his focus on what he needs to do: push the 'three Ds' of drive-through, digital ordering and delivery, which have all become far bigger sources of growth this year than he could have imagined. His strategy, branded with the nonsensical slogan of 'accelerating the arches', will entail more investment in its mobile app, a new US loyalty programme, and new menu items such as chicken sandwiches."
 * Nation's Restaurant News: "It's not been an easy year but Kempczinski has made several moves — before and during the pandemic — to make major changes at the company. The most recent announcement came earlier this month when he and his executive leadership team introduced the chain's new Accelerating the Arches growth plan. The growth plan includes everything from enchanced drive-thru innovation to the introduction of a new plant-based menu."


 * Hello I have added a sentence based on your request. --Crystallizedcarbon (talk) 14:42, 3 May 2023 (UTC)


 * Thank you for revisiting this topic and for updating the article. I have shared a few other suggestions above, if you are interested in reviewing, otherwise I will continue to wait for editor feedback. Thanks again! MattMcDonalds (talk) 18:19, 8 May 2023 (UTC)

Corporate culture
I'd like to revisit a previously discussed topic: the president/CEO role transition and changes to corporate culture. A few months ago, I proposed adding text about Chris K's work to improve corporate culture following his appointment to the president/CEO role. As noted in my last request, Crystallizedcarbon provided feedback and made some changes to the article, but the discussion went in different directions so I'd like to submit a request specific to this one topic. Currently the article says, "In November 2019, he succeeded Steve Easterbrook as president and CEO. Easterbrook was fired for violating company policy by having a relationship with an employee. Shortly after joining the company, Kempczinski moved to create a "more professional culture" among executives and other staff, focusing on human resources."

To me this text is more about Easterbrook than Chris K. Here's what the Evening Express says about Chris K: ''The board of directors named Chris Kempczinski, who recently served as president of McDonald’s USA, as its new president and CEO. Mr Kempczinski was instrumental in the development of McDonald’s strategic plan and oversaw the most comprehensive transformation of the US business in McDonald’s history, said Enrique Hernandez, chairman of McDonald’s board, in a statement.'' Why use this source to add details about Easterbrook? I propose mentioning Easterbrook in passing, in the same way the Steve Easterbrook article only mentions Chris K in passing. The description of Easterbrook's transgressions doesn't relate directly to Chris K. I will let editors decide which text is most appropriate. However, to keep focus on Chris K, I'd also like for editors to consider adding more detail about his work to change corporate culture. Here's the replacement text I'd like for editors to consider:
 * In November 2019, he succeeded Steve Easterbrook as president and CEO when he was fired for violating company policy. Shortly thereafter, Kempczinski moved to create a "more professional culture" among executives and other staff, focusing on human resources. He hired new executives and began connecting incentives "to metrics such as fostering inclusion in the company and upholding corporate values". The company also implemented standards to evaluate restaurants for discrimination and harassment.

My goal here is to keep focus on Chris K, and I think details about his work are more relevant for his biography than details about Easterbrook's transgressions. I invite Crystallizedcarbon, FeldBum, and other editors to review the proposed text. Thanks for working with me to address some of my concerns. MattMcDonalds (talk) 20:38, 24 May 2023 (UTC)
 * I'm sorry but as I said before I think that the reason why Easterbrook was fired is notable and adds the needed context. --Crystallizedcarbon (talk) 16:44, 1 June 2023 (UTC)


 * What do you think about the latter part of the proposed text, which is more specific than just "focusing on human resources"?


 * He hired new executives and began connecting incentives "to metrics such as fostering inclusion in the company and upholding corporate values". The company also implemented standards to evaluate restaurants for discrimination and harassment.


 * Thanks for taking another look at this request. MattMcDonalds (talk) 17:18, 7 July 2023 (UTC)
 * Hello The article is behind a paywall, for me to evaluate your proposed edit I would need to be able to read the article or at least that section. Also, to clearly establish the notability of your proposed level of detail, I wold ask you to find another two independent reliable sources similar in weight that also go into the specifics of his new policies for the company and see which of those actions, if any, multiple sources find notable. --Crystallizedcarbon (talk) 06:44, 9 July 2023 (UTC)


 * The Wall Street Journal says: "Mr. Kempczinski is also focused on the culture of McDonald’s, something he said he would improve after inheriting an environment that some alleged had allowed for improper fraternizing among employees. He recruited new human-resources executives, and last year began to tie annual incentives for executives to metrics such as fostering inclusion in the company and upholding corporate values. McDonald’s is also implementing its first global employee-conduct standards across its operations. Restaurants will be assessed on metrics that cover discrimination and harassment beginning this month."
 * Additionally, Nation's Restaurant News says: "Kempczinski has been especially focused on revamping the Chicago-based company’s human-resources team. His first hire was Heidi Capozzi, who was named executive vice president and global chief people officer in March. She started in April, and immediately began working with Kempczinski to refresh the company’s values."
 * Thanks again for reviewing. MattMcDonalds (talk) 16:46, 12 July 2023 (UTC)


 * Hello I'm sorry, personally I would like to see coverage from additional sources to consider it notable enough to merit inclusion. Regards. --Crystallizedcarbon (talk) 18:11, 12 July 2023 (UTC)

Good Morning Chris, I was at the Hellertown,PA McDonalds this week and observed
a senior female worker lifting heavy boxes while young kids doing nothing watching  Whats up with that ?????? 216.164.241.197 (talk) 16:52, 17 May 2024 (UTC)

senior employees
Good Morning Chris, this week I was at one of your stores and observed a Senior Citizen Women lifting lg boxes while young boys and girls stood there watching doing nothing, Whats up with that ? 216.164.241.197 (talk) 16:59, 17 May 2024 (UTC)

Complaint
McDonald's on 5th Avenue South in downtown Birmingham Alabama. Tuesday 6.4.24 approximately 6:30pm I waited abt 15mins to give code for 1 dollar French fries, I  only had a dollar 50 at that time or I would have just paid full price, I go there several times a week. When I was asked for my code my phone had timed out and I couldn't use it again because something was going on inside the restaurant because they weren't taking orders for an unusually long time, the drive threw was essentially shut down like between 10 to 15 minutes. I wasn't upset but thought surely since they knew we had waited an unusually long amount of time as everyone else at the drive through had also been stopped from ordering due to whatever they had to address, that they would honor the offer. But when I pulled up to the window she acted as if nothing had happened and refused to take my order at the window. During the day at this location there is usually a really awesome black gentleman at the first window. But I was working late and so he wasn't there any longer. So I pulled on up to the 2nd window, and a black girl, with a dark blue shirt that I'm not sure was even a uniform shirt but she didn't have a name tag. ( should be a requirement so people can be accountable for bad behavior, as well as applauded for great behavior). She wasn't the one working the window. She said that I couldn't get the fries for a dollar or order from there. She was extremely rude and sarcastic, she started arguing with me when I said my code timed out because I was waiting for 10 or 15 minutes to place my order. Which was okay because sometimes things happen...but she was raising her voice and waving her hands and saying things like " Now you saying 15 mins when you said 10 minutes, you don't know what you talking about" and was making fun of me. I was not going to argue with her so I asked for the manager and she just stared at me, not answering me or responding.. then she said "I am the manager " I didn't believe that because I couldn't imagine that anyone would alow someone that unprofessional to run this location. So I asked her for her name... she refused to give it to me and kept talking over me saying "Why you want it ? What you want it for ? " "huh?    ..over and over.         I  said " Are you really not going to tell me your name ? " Then I asked her for the name of the District manager....She just kept on making a big scene. Then someone came up to her and said something but I couldn't hear what they said,  then they walked off and she continued to say "What you want it for ? " ,then she said " Well.. the OTHER manager said I can give you the fries but since you being smart I refuse to serve you " I said " Why didn't you just say that ?" ...then she literally slams the window in my face . I transport people to and from hospitals downtown all day and I frequently come to this location and have never been treated poorly. But whoever that employee is has no business working with the public, I am very patient and kind and do not disrespect anyone.  She was a bully and completely unprofessional and I  feel like it's necessary to post a review about my experience if this kind of person is an employee much less a manager. If she isn't a manager and the actual manager allowed her to behave that way then that's a big issue. I'm not usually someone that would pursue a complaint because I understand it's a  stressful job ,and sometimes people have bad days. But I'm 58 years old and can't remember ever being treated so rudely at a restaurant  and just plain hateful..and hope it can be addressed because I will go to Burger King on the same block,as I  had to that day in order to not have to deal with her again. I can't possibly be the only patron that has had to endure a not only unpleasant but aggressive experience at the hands of this woman. No one deserves that. unfortunately until I  know I won't have to run into her again I won't return to that location and warn others to consider  it as well. Thank you for your time. 2600:1005:B19F:6DF5:0:C:41A5:1F01 (talk) 04:57, 6 June 2024 (UTC)