Talk:Customer attrition

Citation style
There are two styles of references of references in this article. Please take time to fix. --SueHay 16:09, 4 March 2007 (UTC)


 * I tried my best, though I think I may have removed some of the bracketed-number citations that I now see linked to the bottom sources. Maybe someone else can try to further clean up the modest improvements I believe I made. -- Thekohser 13:22, 21 July 2009 (UTC)

External link that may be appropriate?
Would the following resource be useful to add to the bottom of this article, as an external link?

Comparison of Churn Rates

It contains a reference guide, so the data is comparatively reliable. Also, the blog post has been cited (see Note #2) in a serious publication by Dewitt Latimer, Deputy CIO and Chief Technology Officer at the University of Notre Dame. Should Wikipedia's external links standards be more rigorous than the Educause Review journal? Personally, I think the link would be useful to users who are visiting and reading this article, but I have had the link removed from another Wikipedia article by one editor who says that the blog is non-notable, and therefore the knowledge contained therein is not appropriately linked from Wikipedia. Community, weigh in, please. -- Thekohser 13:29, 21 July 2009 (UTC)


 * Blogs by non-recognized authorities are not acceptable external links. I have removed it. Hipocrite (talk) 14:54, 16 September 2009 (UTC)


 * How did that guy Kohs get on that research conference planning committee?! He is non-recognized! -- Thekohser 15:41, 16 September 2009 (UTC)

Merge discussion
There is a lot of buzz in the customer relationship industry which seems to cause a lot of buzzwords saying the same thing. This is reflected in the markup on the Customer_success page. I would argue that customer_attrition, customer_success, and customer_retention can all be merged under the "In practice" section within customer-relationship management ArlJJAS (talk) 18:00, 19 January 2019 (UTC) — Preceding unsigned comment added by ArlJJAS (talk • contribs)