Talk:Enterprise relationship management

ERM vs CRM?
The definition provided seems to be that of customer relationship management (CRM). However, if ERM is to allow people to link up with other people irrespective of their profile eg. customers, suppliers, partners, consultants, employees, etc., it would appear necessary, even critical, to evaluate the implications of opening up access to profiles of these network nodes. For example, a customer may go direct to a supplier for services or to obtain more value-added services if they could gain access to supplier profiles. —Preceding unsigned comment added by Paolina Martin (talk • contribs) 10:48, 8 August 2006


 * CRM is a product category, referring to software sold by companies like Oracle (Siebel), SAP and Microsoft (Dynamics and Live), as well as newer entrants like salesforce.com that use a web-based software delivery model.


 * I've never heard of ERM as a category, and I'm not sure it makes sense to go searching after a definition if the industry marketing apparatus hasn't created its own. For this entry to be useful, or even valid, someone would at least need to indicate which companies and products constitute the space. —Preceding unsigned comment added by Jonaronoff (talk • contribs) 21:26, 23 January 2007


 * Seems like a pretty self serving article with a thinly veiled product plug. The original author, Eric Torkia, is a Sr. Partner at TechnologyPartnerz. wtf  —Preceding unsigned comment added by Accelrus (talk • contribs) 04:50, 28 December 2007 (UTC)


 * Most organizations focus on specific types of relationships rather than taking a holistic view of the Relationship based intangible assets they have at their disposal. Jeremy Galbreath, the original author of ERM-Enterprise Relationship Management makes a clear case that most of the economic value of a firm resides in the relationships it maintains. Some tend to forget that Dell, Solectron and a host of other firms have gone from 0 to the largest business concerns in the world because they had a vision and an approach based on what we could sum up as ERM. Of course the comments of Paolina Martin are sound... and no one can force a firm to follow a specific stream. For this reason, the objective of ERM is to ensure that all the participants in a business network are aligned to specific communication and integration standards in order avoid network breakdown as well as to ensure service continuity to the customer, something that none of the xRM's will do entirely on their own. As the original author, I would be happy to update the article to reflect the standards of Wikipedia as well as further share our experience and research we have gained at Technology Partnerz within the public domain.Etorkia (talk) 15:21, 8 April 2008 (UTC)

Misdirect Resource Management to here ????
Somehow Enterprise Resource Management got into redirecting here. but ... Resource is not Relationship

I've fixed it to Resource Management as the nearest good choice. Enterprise level seems more focused on coordinating and prioritizing resources and events between its parts, beyond simple RM though.

Markbassett (talk) 16:44, 27 May 2016 (UTC)

External links modified
Hello, dear Wikipedians!

I noticed there are two broken links in the external links part. I would like to suggest changing these links to the ones I will leave below: Broken links https://www.researchgate.net/publication/321678399_Enterprise_Architecture_Dynamic_Alignment_Model https://www.sunviewsoftware.com/blog/4-real-life-enterprise-service-management-examples

New links https://www.delage.com.br/blog/gartner-8-tendencias-de-tecnologia-para-supply-chain/ https://www.delage.com.br/blog/o-que-voce-precisa-saber-sobre-a-industria-4-0/

Thanks!