Talk:IQor/Archive 1

Notability and related issues
iQor Holdings US Inc.

Shoots v. iQor Holdings US Inc. Court File No. 0:15-cv-00563-SRN-SER

Staff: Lisa Burtch, Stephen Nicksic Attorneys: Carl F. Engstrom, Tim C. Selander, Rachhana T. Srey

This is a lawsuit to recover straight time and overtime pay for call center workers employed by iQor. The Amended Complaint we filed on April 3, 2015 alleges that iQor uses a timekeeping system called TimeQey that systematically underpays workers employed as contact center agents, customer care agents, collections agents, new business agents, student loan agents, and sales agents (collectively, “CCAs”). More specifically, the Amended Complaint alleges that iQor’s timekeeping system does not pay CCAs for time when their computers are “idle” for two minutes or more, regardless of whether CCAs performed compensable work or should otherwise be paid for the time. In addition, the Amended Complaint alleges that iQor failed to compensate CCAs for the full duration of their rest breaks. The Amended Complaint seeks to recover unpaid wages at CCAs’ regular pay rate, known as straight-time wages, unpaid overtime wages, and other damages and penalties.

Nichols Kaster is working on this matter with attorneys Douglas L. Micko and Vildan Teske of Teske, Micko, Katz, Kitzer & Rochel, PLLP.

If you worked as a CCA—regardless of location—and were scheduled to work more than 40 hours in a week at least once in the past three years, you may have a claim for unpaid overtime wages. To assert a claim for overtime wages, you must complete a Consent Form and return it to us immediately for filing with the Court.

Even if you were not scheduled to work more than 40 hours at any time in the past three years, you may still have a claim for straight-time wages. Contact our case clerk, Stephen Nicksic at 612-256-3241 (or toll free at 877-448-0492 ext. 241) or snicksic@nka.com to learn more about these claims.

The article makes no claims of notability, and none of the references give rise to that presumption. In fact, many references do not mention the subject company at all.

Also, I suspect a COI as the original contributor to this article's own contributions are almost entirely limited to articles on the subject company and it's founder.

There are hundreds of large BPO companies and most of them--despite the obvious fact that they, by the nature of the business, employ lots of people--are not notable. In my opinion, a notable company in this space would be one that has pioneered significant (not incremental) changes to the business model or driven significant (not incremental) innovation in the underlying technologies. Being employed by notable or good companies (in my opinion)--which doesn't happen to be a claim in this article--would not in my view be an indicator of notability. Bongomatic (talk) 04:05, 28 September 2008 (UTC)

According to slashdot article http://news.slashdot.org/story/09/08/27/1719234/US-Call-Center-Jobs-mdash-That-Pay-100K-a-Year they are onshoring call-center jobs while most are offshoring them. Other than that, yeah, pretty insubstantial need. —Preceding unsigned comment added by 65.170.41.254 (talk) 19:14, 27 August 2009 (UTC)

Corrections From Corporate
iQor Holdings US Inc.

Shoots v. iQor Holdings US Inc. Court File No. 0:15-cv-00563-SRN-SER

Staff: Lisa Burtch, Stephen Nicksic Attorneys: Carl F. Engstrom, Tim C. Selander, Rachhana T. Srey

This is a lawsuit to recover straight time and overtime pay for call center workers employed by iQor. The Amended Complaint we filed on April 3, 2015 alleges that iQor uses a timekeeping system called TimeQey that systematically underpays workers employed as contact center agents, customer care agents, collections agents, new business agents, student loan agents, and sales agents (collectively, “CCAs”). More specifically, the Amended Complaint alleges that iQor’s timekeeping system does not pay CCAs for time when their computers are “idle” for two minutes or more, regardless of whether CCAs performed compensable work or should otherwise be paid for the time. In addition, the Amended Complaint alleges that iQor failed to compensate CCAs for the full duration of their rest breaks. The Amended Complaint seeks to recover unpaid wages at CCAs’ regular pay rate, known as straight-time wages, unpaid overtime wages, and other damages and penalties.

Nichols Kaster is working on this matter with attorneys Douglas L. Micko and Vildan Teske of Teske, Micko, Katz, Kitzer & Rochel, PLLP.

If you worked as a CCA—regardless of location—and were scheduled to work more than 40 hours in a week at least once in the past three years, you may have a claim for unpaid overtime wages. To assert a claim for overtime wages, you must complete a Consent Form and return it to us immediately for filing with the Court.

Even if you were not scheduled to work more than 40 hours at any time in the past three years, you may still have a claim for straight-time wages. Contact our case clerk, Stephen Nicksic at 612-256-3241 (or toll free at 877-448-0492 ext. 241) or snicksic@nka.com to learn more about these claims.

Hello Wiki Contributors,

Thank you for taking the time to create and update a page dedicated to our company. We would like to suggest a few updates to the content in order to make this page more accurate. iQor acquired Jabil Aftermarket Services in 2014. The company now operates under three verticals: call center solutions, aftermarket services and data solutions and analytics. Throughout our history, we have acquired several companies including RMS, Jabil AMS, TelmarNT, among others.

We began a rebranding initiative in 2015, where we released a new website and image for our company. We offer integrated solutions for clients with needs in supply chain management and business process outsourcing. Through this effort, we are able to offer our clients a comprehensive, end-to-end view of their customer care service cycle. With this information, we can consult with our clients and recommend ways to increase ROI and boost revenue.

Thank you for your time. We appreciate the updates.

iQor Global: St. Petersburg HQ — Preceding unsigned comment added by 199.127.148.10 (talk) 17:16, 26 June 2015 (UTC)