Talk:Interactive voice response/Archives/2013

Outdated reference Link?
I'm not sure that the last link in the Reference section is pointing to where the contributor intended (^ "The Seven Deadly Sins of IVR". Call Centre Management Association. Retrieved 2007-12-12.). It just goes to that website's home page. — Preceding unsigned comment added by Sawatzky (talk • contribs) 14:08, 4 December 2013 (UTC)