Talk:Intrado

Wiki Article or Ad?
This reads more like an ad for West than an independent Wiki article. —Preceding unsigned comment added by 76.188.179.4 (talk) 01:22, 12 December 2010 (UTC)

STILL reads like a document written by West themselves. A quick check just now showed many of the same sentences on their own Web page. A lot of the differences I saw between the wiki article and West's own page is that the bill collection nature of West's activities is very downplayed in the wiki article, even though the Web pages for West Asset Management and West Corp indicate that bill collection is their main activity. Odds that their 10K filings would agree with that estimation, anyone? The entire article badly needs editing for NPOV, plus additional material from knowledgeable contributors would likely put the company's activities and policies in a light more appropriate for an encyclopedic article. Phrases like "most trusted" absolutely have no place here. 69.17.65.107 (talk) 21:31, 20 December 2010 (UTC)

Removed NPOV
This seemed to carry little relevance and a strong NPOV, thus was removed:
 * West Corporation Prides itself on being a company geared towards taking care of Management, while the average worker, earning a decent wage but paying outrageously for any type of medical benefits, seems to be the stones on which the management teams steps to get ahead.
 * "Removed NPOV," indeed. That was unintentional humor, I suppose. It sounds like the article needs a section for 'Criticisms of West' or 'Labor Controversies' or some such. Probably 'Criticisms' with a few subsections under that, including 'Labor Controversies'. Simply deleting contributions that don't show the company in a good light is what seems to have been done here. I simply don't have the personal resources to get involved in some kind of edit war with the unsigned contributor who said this has "little relevance". Nobody wants to make this a forum for lone cranks to carry on their grudges against huge organizations, but the deleted contribution is consistent with assertions and analyses by many economists and journalists about virtually every medium-sized or large corporation in the U.S.A. "Not relevant" according to who, I wonder? 69.17.65.107 (talk) 21:49, 20 December 2010 (UTC)

Fair use rationale for Image:Westlogographic.jpg
Image:Westlogographic.jpg is being used on this article. I notice the image page specifies that the image is being used under fair use but there is no explanation or rationale as to why its use in this Wikipedia article constitutes fair use. In addition to the boilerplate fair use template, you must also write out on the image description page a specific explanation or rationale for why using this image in each article is consistent with fair use.

Please go to the image description page and edit it to include a fair use rationale. Using one of the templates at Fair use rationale guideline is an easy way to insure that your image is in compliance with Wikipedia policy, but remember that you must complete the template. Do not simply insert a blank template on an image page.

If there is other fair use media, consider checking that you have specified the fair use rationale on the other images used on this page. Note that any fair use images uploaded after 4 May, 2006, and lacking such an explanation will be deleted one week after they have been uploaded, as described on criteria for speedy deletion. If you have any questions please ask them at the Media copyright questions page. Thank you.

BetacommandBot 04:52, 20 July 2007 (UTC)

Employee count and revenues
Employee count is estimated by the company at 39,000 in a news release 7/23/2008 regarding 2nd quarter results (http://investor.shareholder.com/west/releasedetail.cfm?ReleaseID=324077). Revenues are approximately $2.1 billion from the Annual Report 10K SEC filing (http://investor.shareholder.com/west/secfiling.cfm?filingID=1193125-08-58769) Comcgavren (talk) 17:50, 27 September 2008 (UTC)Chuck McGavren

Subsidiaries and Operations
Adding this in talk d/t jerk editors. Anyways, this article should mention the company's subsidiaries and cover fully its operations per http://www.west.com/about/

Subsidiaries:

Intercall (World's largest conferencing and collaboration service provider)

Intrado (Provides 9-1-1 and emergency communications infrastructure, systems and services to telecommunications service providers and government public safety agencies in the United States and worldwide.)

Operations:

West at Home: Home-based Agents

Facility-based Agents: Various facilities in the USA and abroad.

Business-to-Business Sales:

Direct Response Solutions: Handles mass media adverts

Receivables Management: This is debt collection

Automated Services: Automated IVRs

Conchobair (talk) 06:18, 2 December 2009 (UTC)

Request to Restore Reverted Edits
I made a series of edits in August 2017, and again in November 2017 that were reverted by another editor, removing major relevant information, and I would like to request these edits be restored, or at least permission to return some of the relevant content.

1) August Edits: In August I updated the info box, added the lines of business section, location section, corporate leadership section, and industries & markets served section, as well as streamlining the history & acquisition section for concision/clarity, and updated outdated external links.

Though the location and corporate leadership sections were later edited by other users as inappropriate for Wikipedia as an encyclopedia, the majority of my edits remained uncontested until November. I hold that the additional information I added in Lines of business, & industries & markets served is relevant, accurate, encyclopedic content, and should be restored. 2) November Edit & Reversion:

I added a short section detailing West's acquisition by Apollo Funds.

After this edit was published, another user removed this section, and reverted back to an old version, which predated my August additions, as well as another section regarding the lawsuit with Schoolmessanger. Though other users have returned information regarding the merger to the page, I hold that this major reversion renders this page less accurate, and ask that the merger section, class action lawsuit section, lines of business, and industries & markets served be returned in order to most accurately represent the corporate entity to wikipedia readers.

3) COI Disclosure: I am employed by R.Clement Creative, a creative consulting firm. West Corporation is our client, and retains us to develop content that accurately represents West within the Wikipedia's guidelines. I was not aware initially of Wikipedia's COI disclosure rules when making my previous edits, which was a failure on my part. From now on I will strive to follow them.

I'm contacting the editor who made the major reversions, and I hope we can have a productive discussion.

As an entry for Intrado and Intrado history, article is factually inaccurate.
This wikipedia article presents Intrado as a rebranded name of West. When you look to the history of Intrado you're seeing West's history instead. Intrado goes far further back than West and was a West acquisition before West ultimately chose to rebrand as Intrado. This article misses all of the pre-West history of Intrado and its predecessors. 199.71.211.90 (talk) 18:36, 30 August 2023 (UTC)


 * This is correct. West and Intrado started as separate companies, combined for a while, changed names around (causing a lot of confusion) and then split apart again.  At this point, this page really needs to be split out entirely between West and Intrado. . . Ccashell (talk) 02:11, 22 February 2024 (UTC)