Talk:Jan Carlzon

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Bad use of English and loads of gobbledygook. I'll update this in the next few days to improve the quality of the article substantially PRasmussen (talk) 19:24, 27 April 2008 (UTC) Have improved the article substantially, added loads of information, references etc. Will add the best customer service quotes from "Moments of Truth" shortly.PRasmussen (talk) 22:11, 27 April 2008 (UTC)