Talk:Lance Kinzer

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After a recent hailstorm, I elected to inform my insurance company about the damage, dealing with U.S. Bank has become a nightmare. The lender has required each contractor to submit his or her mountain of paper work, required for the work before it would release any insurance money. Although as a homeowner I’am responsible for taking out an insurance policies on the property. The payout checks are issued jointly to the policyholder and the bank, which in my case owns the biggest share of the property. As a homeowner I must endorse the checks and send them to U.S. Bank, and they are put into an escrow account.U.S. Bank will not release the funds without making sure the homeowners are actually making the repairs, which is understandable. U.S. Bank will send 1/3 of the funds; with each installment issued only after the lender send someone out to inspect the work. To say the least, it is a complicated, time-consuming process and puts an undue burden on homeowners and often the process is slow and U.S. Bank is slowing the recovery process by holding on to repair money. As an Architect for 25 years and being involved in construction for over 30 years. I have never seen such a flawed process causing so many homeowners so much hardship. I have called U.S. Bank several times to resolve several issues, only to receive a different answer every time I call. I understand my mortgage contract allows for funds to be held until the repairs are complete, but there in lies the problem. How long does it take? And where is the consumer protection. And if my money is held why shouldn’t I be paid interest on the money? There are many questions not answered in this flawed process and the consumer seems to be getting the raw end of the deal. D.D. — Preceding unsigned comment added by 69.254.225.217 (talk) 17:04, 14 September 2011 (UTC)

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