Talk:Lands' End/Archive 1

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Recommended Page Revisions from Lands’ End
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Divisions

Lands’ End Lands’ End is a leading multi-channel retailer of casual clothing, accessories and footwear, as well as home products. We offer products through catalogs, online at www.landsend.com and affiliated specialty and international websites, and through retail locations, primarily at Lands’ End Shops at Sears and standalone Lands’ End Inlet stores that sell a combination of full-price and liquidation merchandise. We are a classic American lifestyle brand with a passion for quality, legendary service and real value, and we seek to deliver timeless style for men, women, kids and the home. Lands’ End was founded over 50 years ago in Chicago by Gary Comer and his partners to sell sailboat hardware and equipment by catalog. While our product focus has shifted significantly over the years, we have continued to adhere to our founder’s motto as one of our guiding principles: “Take care of the customer, take care of the employee and the rest will take care of itself.”

Lands’ End Business Outfitters (LEBO) Lands’ End Business Outfitters is the business outfitting division of Lands’ End, creating custom uniforms and logo’d product programs for businesses of all sizes. From one-person start-ups to Fortune 500 corporations, Lands’ End Business Outfitters offers branded tailored and business casual apparel and gear for office wear, trade shows, company incentives, gifts and events. With an expansive, state-of-the-art embroidery operation, Lands’ End Business Outfitters service tens of thousands of clients, including major airlines, financial institutions and the hospitality industry.

Lands’ End School Uniforms (LESU) Lands’ End has been providing students with uniforms since 1997, outfitting, on average, more than 1.5 million students in more than 6,000 schools every year. The company helps schools raise funds by giving Preferred Schools up to three percent cash back on the net sales of uniform purchases through its School Rewards Programs.

Retail Stores

Lands’ End merchandise can be purchased online, via the catalog or in store. There are currently 11 Lands’ End Inlets, 1 NQP (not quite perfect) store, and the Prairie Towne store located in Madison, Wisconsin, which offers full price items seen online and in the catalog. Additionally, Lands’ End is sold at Lands’ End Shops at Sears®.

Product Line

Lands’ End offers a wide range of products, including mens, womens and kids clothing and home décor. The company is historically best known for its all-season outerwear and swimwear collections.

Lands’ End has a deeply rooted tradition of offering excellent quality, value and service along with the Lands’ End guarantee, and seeks to reflect that tradition in all merchandise. Any item associated with Lands’ End falls under our unconditional return policy of Guaranteed. Period.® The Lands’ End guarantee reads: “If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.”

Awards

The National Retail Federation recognized Lands’ End as one of the top ten retailers for customer service for six consecutive years, starting in 2006.

(sources: https://nrf.com/media/press-releases/nrf-foundation-announces-top-ten-retailers-customer-service, https://nrf.com/media/press-releases/top-ten-retailers-customer-service-released-holiday-shoppers-hit-stores, https://nrf.com/media/press-releases/top-ten-retailers-customer-service-released-holiday-shopping-gets-underway,

In 2012, Lands’ End was ranked second in the J.D. Power and Associates report, which ranked online apparel retailers based on customer satisfaction with their online purchasing experience.

(source: http://www.jdpower.com/press-releases/2012-online-apparel-retailer-satisfaction-report)

The company was listed third in Prosper’s list of Customer Service Champions for 2013.

(source: http://www.forbes.com/sites/prospernow/2014/05/06/amazon-com-l-l-bean-lands-end-named-customer-service-champions-by-consumers/ — Preceding unsigned comment added by Mbcaspe (talk • contribs) 21:06, 16 July 2014 (UTC)


 * Sorry, that text is all cut and pasted from Lands' End web pages. Adding it to the article would not only be a copyright violation, but advertising, both of which are forbidden on Wikipedia. 32.218.42.108 (talk) 18:29, 17 September 2014 (UTC)