Talk:Lumen Technologies/Archive 1

Untitled
I have removed this sentence that is unsourced, doubtful and harmful, according to WP:NOCITE policy. Probably should be removed altogether as it does not seem relevant...

Since the merger, many customers have called in and reported service malfunctions in their area, only to be told that it was either on the consumer's end, too many people on one node, or some other excuse. Customer service representatives have also been reported as falling asleep on the phone while assisting them with their issues. In a nutshell, when calling CenturyLink customer service, you'd most likely find prompter service in a brothel. --Cgbraschi (talk) 16:43, 23 September 2010 (UTC)

The above sentiment is consistent with my own experience with CenturyLink customer service. I've spent hours on the phone with representatives who barely understand English in order to resolve problems caused by CenturyLink. - J — Preceding unsigned comment added by 63.230.8.168 (talk) 04:08, 24 January 2012 (UTC)

I also have spent a great deal of time on the phone with there customer frustration department only to get the oposite of what I asked for. Also while dealing with them on the phone and the call does drop I've never receive a call back. It's also fun to enter the call back number through the automated service and then be asked the same question when talking to a live person. This gets even better if you have to call them three times a day. My hope is that they hire someone from Apple to explain what customer service even means. - Kelly W. Feb 2, 2012.--174.31.143.3 (talk) 19:34, 3 February 2012 (UTC)

Proposed merge with CenturyLink India
Does not contain any substantial data to remain a different entity Lakun.patra (talk) 14:30, 18 November 2014 (UTC)

CenturyLink India is a subsidiary of CenturyLink specializing in software development having a legal presence in India. Its existing is in similar lines to Microsoft India and Microsoft. So its a separate entity and has its own page on Wikipedia.

--Sandyiit (talk) 09:03, 21 November 2014 (UTC)

Quick question regarding citations
Hi there! I'm a bit new here, and I had a quick question. I updated the list of sponsorships with info from CenturyLink's sponsorships page but I'm not quite sure where I place the citation-at the top of the list, the bottom item, or what. Can someone help me out? Hobbes Novakoff (talk) 16:15, 26 April 2016 (UTC)
 * Hi, thanks for updating the list. The Manual of style section on section headings discourages putting citations in section headings, so we should probably change it from how it is now...I suppose the best way would be to reuse the reference and put it after each entry. Howicus (Did I mess up?) 16:24, 26 April 2016 (UTC)
 * Okay. I did put it at the bottom of the list. I'll go back and add it to each item. Hobbes Novakoff (talk) 16:25, 26 April 2016 (UTC)
 * Heh. Next time I won't be as reckless-Probably should have read that link before pasting that citation. Well, it's fixed now. Thanks! Hobbes Novakoff (talk) 16:32, 26 April 2016 (UTC)

Lawsuits and regulatory problems against Centurylink
[Qwest is now part of CenturyLink]

CenturyLink is facing a flurry of class-action lawsuits filed on behalf of investors who purchased stock in the company between Aug. 8, 2012, and Feb. 14, 2013.
 * https://www.battea.com/class-action-claim/527-securities-class-action-claim-launched-against-centurylink.html
 * http://www.channelpartnersonline.com/news/2013/07/centurylink-hit-with-investor-lawsuits.aspx

CenturyLink told to modify comparative Internet speed advertising claims
 * http://www.fiercetelecom.com/story/centurylink-told-modify-comparative-internet-speed-advertising-claims/2014-10-06

CenturyLink warned by regulators over long hold times and missed appointments
 * December 13, 2015: http://www.oregonlive.com/silicon-forest/index.ssf/2015/12/centurylink_pushing_cable_tv_a.html [LOCAL ONLY]

Cox Communications is accusing phone company CenturyLink of false advertising
 * 2010: http://lasvegassun.com/news/2010/feb/01/battle-high-speed-internet-customers-brings-lawsui/


 * Centurylink is opposed to net Neutrality and regulation
 * http://www.fiercetelecom.com/story/centurylink-sues-fcc-over-net-neutrality-rules/2015-04-17


 * http://www.fiercetelecom.com/story/frontier-stands-firm-belief-regulating-ilec-ethernet-access-pricing-could-d/2016-04-25

CenturyLink Hikes Sneaky 'Internet Cost Recovery' Fee
 * http://www.dslreports.com/shownews/CenturyLink-Hikes-Sneaky-Internet-Cost-Recovery-Fee-136766

CenturyLink Pulls A Comcast, Plans To Test Metered Billing
 * February 15, 2016: http://www.mediapost.com/publications/article/269038/centurylink-pulls-a-comcast-plans-to-test-metered.html

Moscowamerican (talk) 23:23, 26 April 2016 (UTC)


 * Hmmm... Most of those seem relatively important, but first off, those last two seem very, very biased against Centurylink, and if you are going to update the article make sure you adhere to WP:NPOV. You seem to have an axe to grind about CenturyLink (Which is fine, it's an American tradition to loath your ISP) but make sure you describe both sides of the argument. Let people come to their own conclusions and don't nudge them to a certain viewpoint. Personally, I have 1Gbps FTTH service from CenturyLink, and aside from needing to break the longstanding habit of power cycling my modem, I couldn't be happier with their speeds and service. Hobbes Novakoff (talk) 15:44, 27 April 2016 (UTC)

Proposed criticism section

 * ''Similar to Comcast

Moscowamerican (talk) 09:22, 2 May 2016 (UTC)
 * Okay. I suppose if Comcast has a criticism section, it's only fair for Centurylink to have one too. However, make sure to adhere to WP:NPOV when writing it, and don't overload the article with every single controversy. For instance, the pattern of 911 outages seems notable (However, make sure to not draw conclusions as per WP:NOR, just state the facts) but I don't think you need to mention every single outage. Hobbes Novakoff (talk) 16:48, 2 May 2016 (UTC)
 * good points! Thank you sir! Moscowamerican (talk) 07:45, 3 May 2016 (UTC)
 * No problem. Edit away. Hobbes Novakoff (talk) 16:37, 3 May 2016 (UTC)

External links modified
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I have just modified 2 one external links on CenturyLink. Please take a moment to review my edit. If you have any questions, or need the bot to ignore the links, or the page altogether, please visit this simple FaQ for additional information. I made the following changes:
 * Added archive https://web.archive.org/web/20140210041248/http://news.centurylink.com/index.php?s=43&item=3055 to http://news.centurylink.com/index.php?s=43&item=3055
 * Added archive https://web.archive.org/web/20140304195757/http://www.centurylinktechnology.com:80/data-centers/north-america to http://www.centurylinktechnology.com/data-centers/north-america/

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External links modified
Hello fellow Wikipedians,

I have just modified 7 external links on CenturyLink. Please take a moment to review my edit. If you have any questions, or need the bot to ignore the links, or the page altogether, please visit this simple FaQ for additional information. I made the following changes:
 * Added archive https://web.archive.org/web/20070928164540/http://www.hedge-hog.com/sub/bells.html to http://www.hedge-hog.com/sub/bells.html
 * Added archive https://web.archive.org/web/20110812044433/http://baldwinnewsnow.com/gulftel-officially-changes-name-to-centurytel-inc-p10622-84.htm to http://baldwinnewsnow.com/gulftel-officially-changes-name-to-centurytel-inc-p10622-84.htm
 * Added archive https://archive.is/20120709220410/http://ir.centurytel.com/phoenix.zhtml?c=112635&p=irol-newsArticle_Print&ID=1303691&highlight= to http://ir.centurytel.com/phoenix.zhtml?c=112635&p=irol-newsArticle_Print&ID=1303691&highlight=
 * Added archive https://web.archive.org/web/20131220202909/http://news.centurylink.com/index.php?s=43&item=3007 to http://news.centurylink.com/index.php?s=43&item=3007
 * Added archive https://web.archive.org/web/20131215095954/http://news.centurylink.com/index.php?s=43&item=3105 to http://news.centurylink.com/index.php?s=43&item=3105
 * Corrected formatting/usage for http://www.centurylinktechnology.com/data-centers/north-america/
 * Added archive https://web.archive.org/web/20131101042223/http://news.centurylink.com/index.php?s=43&item=85 to http://news.centurylink.com/index.php?s=43&item=85

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Acquisition of Level 3 - Update Needed
I noticed that the section on the merger with Level 3 hasn't been updated for a while. It should be, but I don't have an account and have no experience updating Wikipedia articles, so I'm not going to do it at the moment. For some relevant information, this is CenturyLink's website on it: Level3isNowCenturyLink 174.16.215.222 (talk) 03:58, 2 November 2017 (UTC)

Overview/Intro Update
It would be more accurate to introduce CenturyLink as a global information technology provider with customers in more than 60 countries.

CenturyLink, Inc. is global communications provider, headquartered in Monroe, Louisiana, that provides information technology services to customers in more than 60 countries.[5]

Mfishma (talk) 14:48, 13 August 2018 (UTC)

Editing summary to reflect a global service provider
It would be more accurate to introduce CenturyLink as a global communications service provider that provides information technology services to customers in more than 60 countries:

CenturyLink, Inc. is global communications service provider, headquartered in Monroe, Louisiana, that provides information technology services to more than 60 countries. A member of the S&P 500 index, the company operates as a local exchange carrier and Internet access provider in U.S. markets and is the third-largest telecommunications company in the United States in terms of lines served, behind AT&T and Verizon. It also provides long distance service.Matthewvillarreal (talk) 16:56, 15 August 2018 (UTC)