Talk:Omnichannel retail strategy

External links modified
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Some proposed changes
Dear Wiki editors, This articles says '''Parts of this article (those related to advantages and disadvantages) need to be updated. Please help update this article to reflect recent events or newly available information. (December 2020)'''

I am drawing your attention to these two latest articles on omnichannel retailing. The first article (i.e., OCX framework) discusses the nine most important dimensions that omnichannel retailers must consider when planning their CX strategies. The second article (i.e., SafeCX framework) discusses the impact of COVID in omnichannel retailing and provides a guideline for how to offer safe customer experience in omnichannel retailing.

Including these journal articles would address the request for an update in this Wiki. I am the first author of these articles and it would not be the correct action for me to make the edits. If required, I can assist you with text if you would like me to write a few sentences. However, the abstract of the articles provides sufficient details that you could draw on.

I highly appreciate your consideration. Great job everyone! 1. 2.

Smr856 (talk) 01:20, 17 April 2022 (UTC)


 * Hi Smr, in addition to this request not being specific enough, I think (not 100% sure though) these are primary sources, which are generally avoided on Wikipedia when possible. Snowmanonahoe (talk) 15:31, 26 May 2022 (UTC)

Old PROD
The text "" has been moved here since, no PROD is active, and the PROD nomination was a mistake, based on https://indiafreenotes.com/bricks-and-clicks-advantages-of-bricks-clicks-business-model having copied from Wiki, not Wiki copying from them. There is a don't-scare-the-people Wiki policy behind this edit. Nuts240 (talk) 03:23, 5 July 2022 (UTC)