Talk:Pharmacy2U

This reads like an advert
For example:
 * "Pharmacy2U became the UK's first online pharmacy. The British Medical Association expressed concern over the innovation, and the National Pharmaceutical Association..." — Preceding unsigned comment added by 5.65.92.158 (talk) 21:28, 28 January 2016 (UTC)

Updated Pharmacy2U content
Hello,

My name is Christopher Cantrill. I am a contract worker for Pharmacy2U, which I'm flagging as a conflict of interest. I've been asked to update the Pharmacy2U Wikipedia page, bringing it up to date following a merger in 2016. I understand this is classified as an 'actual conflict of interest' and would like to discuss potential amendments in the article to ensure there is no conflict with the terms of use. Below is the proposed edit to the existing page for Pharmacy2U. Our objectives are:

→ Update to include details on our 2016 merger and subsequent events

→ Provide an updated structure which is clearer for the reader (e.g. not decade based)

→ Ensure it's factually correct

The draft copy is in the below Google document for review and I would very much appreciate your notes.

LINK: P2U DRAFT WIKI PAGE

Please note - new to writing for Wikipedia so need to get a grip of the referencing/tagging procedures. If there's anything else you need from me, please let me know. — Preceding unsigned comment added by 62.172.208.66 (talk) 13:44, 20 March 2019 (UTC)


 * Please create an account and make then follow Paid-contribution_disclosure. Then please copy your proposed text here (not google docs) and explain how it is different to the current article and how these changes are supported by independent, reliable references. You will need to format the references using wiki-mark up - see Help:Referencing for beginners. Finally, please sign your posts using ~ . SmartSE (talk) 13:57, 20 March 2019 (UTC)

Updated Pharmacy2U content | Work In Progress | April 2019
I am looking to update Pharmacy2U's Wikipedia entry. I am employed by Pharmacy2U and have flagged the COI on talk pageuser page. I am proposing a significant update to the P2U page so have been advised to provide a detailed breakdown of what's been changed and why.

Why are we making changes?

The current P2U Wikipedia page has out of date content, inaccuracies and isn't structured in a particularly readable format.

What are the changes?

Here's a breakdown of the changes which have been made:

Summary box:


 * 1) Key people updated to reflect current exec team
 * 2) Founder amended to 'Daniel Lee', removing 'Julian Harrison'. He joined as a director in 2000.
 * 3) Area served, 'Prescriptions (UK)' amended to 'Prescriptions (England)'
 * 4) 'Revenue', 'net income' and 'employees' figures updated

Core text:

'Pharmacy2U is an online mail-order pharmacy located in the UK. The company was founded by pharmacist Daniel Lee in 1999. Pharmacy2U has been involved in piloting the electronic transfer of prescriptions in the UK.'

amended to:

'Pharmacy2U is an NHS contracted online pharmacy. It was founded by pharmacist Daniel Lee. They manage NHS repeat prescriptions for over 300,000 patients. They also offer an Online Doctor GP consultation service. They are the largest NHS contracted Pharmacy according to the statistics for November 2018 from the a|NHS Business Services Authority.

''The primary change is referring to P2U as an 'Online pharmacy'. This covers NHS prescriptions and an Online Doctor service. As these are services, the Wiki definition of mail order isn't sufficient for what the company currently does.''

Section 1: 'Foundation'

Founder Daniel Lee worked for his family's pharmacy business until 1999, when he decided to form his own company. His father owned a chain of chemists shops in Leeds. He thought of the idea to found an Internet mail-order pharmacy in 1997 after a report by the NHS about its initiative to deliver prescriptions to patients more efficiently. Although at the time it was not legal to sell prescriptions by mail in the UK, Lee sold his apartment for £100,000 in order to put the money into the creation of Pharmacy2u.co.uk, basing his shipping out of his father's pharmacy business. The site went live in November 1999, and used a courier service.[2] Julian Harrison from Andersen Consulting became a director in January 2000.[3]


 * Removed reference to Julian Harrison reference as he was a director, not the founder.

Amended to:

Pharmacy2U was founded by pharmacist Daniel Lee in November 1999. It became the UK’s first online pharmacy and was inspired by a 1997 report by the NHS about its initiative to deliver prescriptions to patients more efficiently.

Cut down on initial backstory but keep the salient information, for the purpose of brevity.

'Initially, the British Medical Association expressed concern over the innovation and the National Pharmaceutical Association resisted the move towards filling prescriptions online due to concerns about changes to the medical industry’s infrastructure. However, an inspection positively recommended that Pharmacy2U stay open, which led to an amendment of the 1968 Medicines Act as well as the code of ethics of the Royal Pharmaceutical Society. This allowed for the establishment of Internet-based pharmacies. '

Above largely the same as current version.

Section 2: 'Electronic Prescription Service (EPS)'

''Note: New section header to pull out the potentially complicated EPS information. Content kept the same aside from that.''

Section 3: Early years

''New section header replacing '2000s'. Consistent with language used in other Wiki company profiles.''

'In June 2000 the company relaunched its website as the UK government allowed the transfer of prescriptions electronically.[6] In August 2000 Pharmacy2U was one of the founding members of the European Association of Mail Service Pharmacies.[7] In October 2000 the firm OnMedica invested £2 million into Pharmacy2U.[8] By 2001 the website had about half a million pounds in sales.[2]

In November 2000 the company launched the first ever advertising campaign for an online pharmacy.[9] In 2001 the company was used as a benchmark for price comparison for pharmaceuticals in the UK by the BBC.[10] In 2001 the company was awarded a pilot program from the NHS for the electronic transfer of prescriptions.[11] In 2001 Pharmacy2U also produced the UK's first mail order pharmacy catalogue.[12] The company also provided non-prescription health and beauty products for sale.[13]

In 2001 Pharmacy2U backed an electronic transfer of prescription pilot where patients could request prescriptions electronically and receive a postal delivery instead of having to do an in-person pick-up.[14] It was one of three companies chosen by the NHS to run the pilot program and trial, which covered prescriptions in Stockport and the South of England. It focused on the requesting and electronic prescribing of repeat prescriptions and their home delivery. Seventy general practice surgeries were involved, as well as partners EMIS Health, Hadley Healthcare, and the NorthWest Co-op in UK.[15]

In 2003 The Guardian stated that Pharmacy2U had organized the biggest change in the UK market in moving towards electronic prescriptions by "allowing patients' prescriptions to be delivered anywhere in the UK for no extra charge. Delivery required the signature of the patient or their named representative". By that year it had incorporated 142 surgeries into its program.[16] In 2004 an evaluation of the technical models used in the English ETP pilots was undertaken by Bob Sugden and Rob Wilson, in which they stated that the pilots had been technically viable.[17][18] Studies commissioned by Pharmacy2U revealed that one third of UK patients' prescriptions were not filled.[19]

In 2007, the company was presented with the Yorkshire Post's Small Business of the Year Award.[20]

In 2008 the company had £12 million in sales.[2] At this point it served 250 general practice surgeries and provided white label pharmacy ecommerce systems for supermarkets.[21] In 2012 Andy Hornby became chairman of the board for the company.[22] That year the company also launched an automated phone prescription service allowing patients to request repeat prescriptions by telephone.[23]'

Amended to

'In 2003 The Guardian stated that Pharmacy2U had organised the biggest change in the UK market in moving towards electronic prescriptions by “allowing patients” prescriptions to be delivered anywhere in the UK for no extra charge. Delivery required the signature of the patient or their named representative". By that year it had incorporated 142 surgeries into its program.

By 2008 the company was serving 250 general practice surgeries and provided white label pharmacy e-commerce systems for supermarkets. with £12 million in sales. They also launched an automated phone prescription service allowing patients to request their repeat prescriptions by telephone.

In October 2015, Pharmacy2U were fined by the Information Commissioner’s Office for selling the names and addresses of patients without their permission. Pharmacy2U apologised for the “regrettable incident”, and following a review of their internal policies agreed to no longer sell any patient data.

During the opening of their £3.5 million Leeds-based dispensary in 2015, Pharmacy2U stopped providing medication for several weeks due to a failure in their automated dispensing system. The problems were corrected in January 2016 and Pharmacy2U won the Logistics awards for ‘best new facility’ in September 2017. in 2018 the facility served over 300,000 patients. '


 * Removed first three paragraphs of original text for purposes of brevity.
 * Kept remaining text as is, adding additional context regarding 2015 failure to deliver medication.

Section 4 & 5: Merger with ChemistDirect.co.uk/Exec time

Expanded on the basic information in current listing with details of backers and management board changes.

Section 6 & 7: 2016 onward/Awards


 * Added in up to date information about post-merger performance
 * Kept details regarding direct mail controversy
 * Added additional awards and put in their own clearer section

Removed:


 * P2U did not acquire Wiggly-Amps in January 2019. This was Boots.
 * 'Although the company claims to deliver prescribed medication to any UK address' is not a supported claim - P2U's website and marketing materials specify the NHS prescription service is only available in England. As this is the case, a source should be provided to validate the accusation.

Notes:


 * Shifted from US to UK spellings (e.g. 'organization' to 'organisation') as P2U is a British company.

''Thank you for reading. Full text below. - any issues please let me know as dedicated to getting this to the right level!''

UPDATED PAGE:

Pharmacy2U is an NHS contracted online pharmacy. It was founded by pharmacist Daniel Lee. They manage NHS repeat prescriptions for over 300,000 patients. They also offer an Online Doctor GP consultation service. They are the largest NHS contracted Pharmacy according to the statistics for November 2018 from the a|NHS Business Services Authority.

1. Foundation
Pharmacy2U was founded by pharmacist Daniel Lee in November 1999. It became the UK’s first online pharmacy and was inspired by a 1997 report by the NHS about its initiative to deliver prescriptions to patients more efficiently. Initially, the British Medical Association expressed concern over the innovation and the National Pharmaceutical Association resisted the move towards filling prescriptions online due to concerns about changes to the medical industry’s infrastructure. However, an inspection positively recommended that Pharmacy2U stay open, which led to an amendment of the 1968 Medicines Act as well as the code of ethics of the Royal Pharmaceutical Society. This allowed for the establishment of Internet-based pharmacies. The Pharmacy2U website launched in June 2000, as the UK government allowed the transfer of prescriptions electronically. In August 2000, Pharmacy2U was one of the founding members of the European Association of Mail Service Pharmacies.

2. Electronic Prescription Service (EPS)
In 2001 Pharmacy2U was awarded a pilot program from the NHS for the electronic transfer of prescriptions, where patients could request prescriptions electronically and receive a postal delivery instead of having to do an in-person pick-up.

Pharmacy2U was one of only three companies chosen by the NHS to run the pilot programme and trial, which covered prescriptions in Stockport and the South of England. It focused on the requesting and electronic prescribing of repeat prescriptions and their home delivery. Seventy general practice surgeries were involved, as well as partners EMIS Health, Hadley Healthcare, and the NorthWest Co-op in the UK.

3. Early years
In 2003 The Guardian stated that Pharmacy2U had organised the biggest change in the UK market in moving towards electronic prescriptions by “allowing patients” prescriptions to be delivered anywhere in the UK for no extra charge. Delivery required the signature of the patient or their named representative". By that year it had incorporated 142 surgeries into its program.

By 2008 the company was serving 250 general practice surgeries and provided white label pharmacy e-commerce systems for supermarkets. with £12 million in sales. They also launched an automated phone prescription service allowing patients to request their repeat prescriptions by telephone.

In October 2015, Pharmacy2U were fined by the Information Commissioner’s Office for selling the names and addresses of patients without their permission. Pharmacy2U apologised for the “regrettable incident”, and following a review of their internal policies agreed to no longer sell any patient data.

During the opening of their £3.5 million Leeds-based dispensary in 2015, Pharmacy2U stopped providing medication for several weeks due to a failure in their automated dispensing system. The problems were corrected in January 2016 and Pharmacy2U won the Logistics awards for ‘best new facility’ in September 2017. in 2018 the facility served over 300,000 patients.

4. Merger with ChemistDirect.co.uk
In January 2016, Pharmacy2U merged with ChemistDirect.co.uk who specialise in over-the-counter remedies and everyday hygiene products. The deal was reported to be worth more than £40 million including investment from specialist healthcare investor G Square and was supported by £10 million from the Business Growth Fund (BGF). It led to a combined customer base of 1.5 million.

5. New executive team
ChemistDirect.co.uk’s Mark Livingstone took on the role of Chief Executive Officer (CEO) for the newly formed group with Daniel Lee moving to Chief Pharmacy Officer. He previously worked as CEO and co-founder of subscription entertainment company LoveFilm and was a founding investor in healthy snack company Graze.

Livingstone said, “Pharmacy2U has enjoyed a phenomenal period of high growth and we’re delighted to have secured investment from healthcare specialist investor G Square and our existing backers BGF, which will help us continue to innovate and improve our service for our patients ”.

The executive team were joined by Maya Moufarek as Chief Marketing Officer and Gary Dannatt as Chief Operating Officer.

6. 2016 onwards
Pharmacy2U has seen a 212% increase in sign-ups over the last year with over 300,000 people now using the service. As of March 2019, Pharmacy2U is rated ‘excellent’ on Trustpilot from over 100,000 reviews.

Research commissioned by Pharmacy2U showed that, on average, they were paid 38p less per item than an average high street pharmacy. As of April 2014 they were paid £4,157,107 less in fees.

In July 2017, Pharmacy2U’s direct mail was criticised for leaving patients “confused” about their repeat prescriptions. This led to an overhaul of their direct mail and messaging.

A feature on the future of prescriptions for Wired magazine, stated that Pharmacy2U will be able to distribute nearly six million medications a month by 2020.

7. Awards

 * ‘Amazon Growing Business of the Year Award’ | Amazon Business Awards | 2018
 * ‘Warehouse Operations’ | CILT Annual Awards for Excellence | 2017
 * ‘Overall winner’ and ‘best new facility’ | The Logistics Awards | 2017
 * ‘Small business of the Year Award’ | The Yorkshire Post | 2007

C Cantrill (talk) 15:30, 27 March 2019 (UTC)

Reply 18-APR-2019
Below you will see where references from your request have been reviewed with feedback inserted denoting either those sources which are acceptable for use (✅) or those which are problematic (❌). Please read the enclosed notes within the reference review section below for information on each type of reference. Taking this information, the request may then be re-drafted to include only the references and accompanying claim statements which are acceptable (uncontroversial). The edit request may then be resubmitted for final implementation into the article. Please note that this review does not affect references which already exist in the article but which were deemed problematic in this request. That is because this review concerns only references as they have been submitted for incorporation into a newer version of the article. The review passes no judgement on their continued use in the present version of the article. Regards, Spintendo  08:00, 18 April 2019 (UTC)

Problematic sources
Thank you for your time and feedback on this entry. I'm going to work through and change what I can. Can I just clarify a couple of things?

Problematic sources

Most of the references cited are currently live on the existing entry. I understand that this is more about what we put live now s opposed to what's happened in the past but does it mean they shouldn't have been approved initially? Or does it mean that they are advisory? When a source is listed as problematic, can it be kept if the core text explains it more? E.g. when we use an interview with Daniel Lee, the founder - can we still use it if we introduce it as 'In an interview, Daniel Lee said' so it's clearer?

When something is problematic, is the answer just to remove the reference? E.g. P2U winning the Logistics Award. That happened and stating it is a matter of fact. So, if the reference is an issue, can we just remove the reference?

Thank you again - and apologies for my naivete! Absolutely huge learning curve and appreciate the help!

C Cantrill (talk) 10:42, 24 April 2019 (UTC)

Reply 24-APR-2019
Thank you for your questions. Regards, Spintendo  12:25, 24 April 2019 (UTC)
 * 1) Does it mean they shouldn't have been approved initially? As the review is a creation of mine based on my interpretation of policies and guidelines, the review would apply only to sources which I would be placing in the article if I were to approve them. Their earlier placements by other editors in the past are not what's being reviewed. Besides, if a source is strong enough to stand on its own, it need not rely solely on the inferences provided through a history of being used in the article by other editors (i.e., "Others have used it, so it must be ok.")
 * 2) When a source is listed as problematic, can it be kept if the core text explains it more? My review of these sources was based on the completed full mockup of the article in your proposal, which I believe shows the entire article as it was to be presented if approved. If that was the final version, then there was no additional "core text" to consider.
 * 3) When we use an interview with Daniel Lee, the founder - can we still use it if we introduce it as 'In an interview, Daniel Lee said' so it's clearer? That definately helps to clarify the statement, placing it in the interviewee's voice rather than Wikipedia's voice. That being said, the general nature of the interview process still keeps this as a problematic source. When a company spokesperson answers questions put to them, it can be somewhat of an inefficient way of obtaining information. The answers given will most likely be placed through a filter that the company-paid spokesperson is consciously aware of. The answers given may or may not be subject to further review by the interviewer. This filter is usually meant to affect how the company is perceived by the public. This is not to say that the information obtained through an interview will invariably be false, or that it should never be used. Interviews are commonly used in thousands of Wikipedia articles. But where there's an interview, there are usually also other, more efficient sources of information to use. (See also WP:PARTISAN.)

Errors
Hello.

I am working on a further draft of the P2U page following editor feedback. In the meantime I've noticed the following issues:

Information to be removed: ''It bought Wiggly-Amps, a health technology company, in January 2019, as part of a plan to allow patients to order prescriptions online by linking with their GP records.

Explanation of issue: This incorrect. Boots purchased this company. This can be verified by clicking on the article.

References supporting change: https://www.pharmaceutical-journal.com/20205999.article |accessdate=27 February 2019 |publisher=Pharmaceutical Journal

Information to be removed: Although the company claims to deliver prescribed medication to any UK address, their website states that the service is available only to patients registered with a GP in England.

Explanation of issue: Pharmacy2U website and supporting literature states: 'NHS repeat prescription service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this'. Ergo, this statement is incorrect unless verified.

References supporting change: https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs

C Cantrill (talk) 09:32, 20 May 2019 (UTC)

Pharmacy2U Updated page - Draft 3
''Updated entry for Pharmacy2U based on the ongoing editorial feedback we've had. The sources have been reviewed and substituted following the feedback from Spintendo on the 18th April 2019. The specific changes and reasoning have been outlined in previous posts on this talk page. Any questions, please let me know.''

- - -

Pharmacy2U is an NHS contracted online pharmacy. It was founded by pharmacist Daniel Lee. They manage NHS repeat prescriptions for over 300,000 patients. They also offer an Online Doctor GP consultation service. They are the largest NHS contracted Pharmacy according to the statistics for November 2018 from the NHS Business Services Authority.

Foundation

Pharmacy2U was founded by pharmacist Daniel Lee in November 1999, becoming the UK’s first online pharmacy.

Initially, the British Medical Association expressed concern over the innovation and the National Pharmaceutical Association resisted the move towards filling prescriptions online due to concerns about changes to the medical industry’s infrastructure.

However, an inspection positively recommended that Pharmacy2U stay open, which led to an amendment of the 1968 Medicines Act as well as the code of ethics of the Royal Pharmaceutical Society. This allowed for the establishment of Internet-based pharmacies.

The Pharmacy2U website launched in June 2000, as the UK government allowed the transfer of prescriptions electronically. In August 2000, Pharmacy2U was one of the founding members of the European Association of Mail Service Pharmacies.

Electronic Prescription Service (EPS)

In March 2001, Lord Hunt (Parliamentary Under-Secretary of State in the House of Lords) approved three pilot schemes to test the benefits, costs and risks of the electronic transfer of prescriptions (EPS but formally known as ETP). He said, “I believe ETP has enormous potential to bring real and significant benefits to patients and represents another major step towards modernising primary care”.

Patients could request prescriptions electronically, and receive their medication by a postal delivery rather than picking it up in person. Pharmacy2U was involved in the first pilots to trial it.

It was one of three companies chosen by the NHS to run the pilot program and trial which covered prescriptions in Stockport and the South of England. Seventy general practice surgeries were involved, as well as partners EMIS Health, Hadley Healthcare, and the NorthWest Co-op in the UK. In 2002, the Pharmaceutical Journal determined “the Pharmacy2U pilot hs raced into the clear lead”. In October 2002, a survey of 100 patients who had used the service for at least a month, 90% confirmed home delivery was ether ‘helpful’ or ‘very helpful’.

Early years

In 2003 The Guardian stated that Pharmacy2U had organised the biggest change in the UK market in moving towards electronic prescriptions by “allowing patients” prescriptions to be delivered anywhere in the UK for no extra charge. Delivery required the signature of the patient or their named representative". By that year it had incorporated 142 surgeries into its program . By 2008, the company was serving 250 general practices with £12 million in sales.

In October 2015, Pharmacy2U were fined by the Information Commissioner’s Office for selling the names and addresses of patients without their permission. Pharmacy2U apologised for the “regrettable incident”. Following the incident, they agreed to no longer sell any patient data.

During the opening of their £3.5 million Leeds-based dispensary in 2015, Pharmacy2U stopped providing medication for several weeks due to a failure in their automated dispensing system. The problems were corrected in January 2016. The Pharmacy2U facility won the Logistics awards for ‘best new facility’ in September 2017 and served over 300,000 patients in 2018.

Merger with ChemistDirect.co.uk

In January 2016, Pharmacy2U merged with ChemistDirect.co.uk who specialise in over-the-counter remedies and everyday hygiene products. The deal was reported to be worth more than £43 million including investment from specialist healthcare investor G Square and was supported by £10 million from the Business Growth Fund (BGF). The merger created was reported to have created a combined patient-base of £1.5 million. ChemistDirect.co.uk’s Mark Livingstone took on the role of Chief Executive Officer (CEO) for the newly formed group with Daniel Lee moving to Chief Pharmacy Officer. Mark previously worked as CEO and co-founder of subscription entertainment company LoveFilm and was a founding investor in healthy snack company Graze.

The executive team were joined by Maya Moufarek as Chief Marketing Officer and Gary Dannatt as Chief Operating Officer.

2016 onwards

Pharmacy2U had a 212% increase in sign-ups in 2018. It serves over 300,000 patients and dispenses over 500,000 prescription items each month. Pharmacy2U is rated ‘excellent’ on Trustpilot from over 100,000 reviews.

In July 2017, Pharmacy2U’s direct mail was criticised for leaving patients “confused” about their repeat prescriptions. This led to an overhaul of their direct mail and messaging.

A feature on the future of prescriptions for Wired magazine, stated that Pharmacy2U will be able to distribute nearly six million medications a month by 2020.

Awards


 * ‘Amazon Growing Business of the Year Award’ | Amazon Business Awards | 2018
 * ‘Warehouse Operations’ | CILT Annual Awards for Excellence | 2017
 * ‘Overall winner’ and ‘best new facility’ | The Logistics Awards | 2017
 * ‘Small business of the Year Award’ | The Yorkshire Post | 2007

81.110.178.130 (talk) 11:31, 22 May 2019 (UTC)

Updated Pharmacy2U Wikipedia entry - 22/05/19
''Updated entry for Pharmacy2U based on the ongoing editorial feedback we've had. The sources have been reviewed and substituted following the feedback from Spintendo on the 18th April 2019. The specific changes and reasoning have been outlined in previous posts on this talk page. Any questions, please let me know.''

- - -

Pharmacy2U is an NHS contracted online pharmacy. It was founded by pharmacist Daniel Lee. They manage NHS repeat prescriptions for over 300,000 patients. They also offer an Online Doctor GP consultation service. They are the largest NHS contracted Pharmacy according to the statistics for November 2018 from the NHS Business Services Authority.

Foundation

Pharmacy2U was founded by pharmacist Daniel Lee in November 1999, becoming the UK’s first online pharmacy.

Initially, the British Medical Association expressed concern over the innovation and the National Pharmaceutical Association resisted the move towards filling prescriptions online due to concerns about changes to the medical industry’s infrastructure.

However, an inspection positively recommended that Pharmacy2U stay open, which led to an amendment of the 1968 Medicines Act as well as the code of ethics of the Royal Pharmaceutical Society. This allowed for the establishment of Internet-based pharmacies.

The Pharmacy2U website launched in June 2000, as the UK government allowed the transfer of prescriptions electronically. In August 2000, Pharmacy2U was one of the founding members of the European Association of Mail Service Pharmacies.

Electronic Prescription Service (EPS)

In March 2001, Lord Hunt (Parliamentary Under-Secretary of State in the House of Lords) approved three pilot schemes to test the benefits, costs and risks of the electronic transfer of prescriptions (EPS but formally known as ETP). He said, “I believe ETP has enormous potential to bring real and significant benefits to patients and represents another major step towards modernising primary care”.

Patients could request prescriptions electronically, and receive their medication by a postal delivery rather than picking it up in person. Pharmacy2U was involved in the first pilots to trial it.

It was one of three companies chosen by the NHS to run the pilot program and trial which covered prescriptions in Stockport and the South of England. Seventy general practice surgeries were involved, as well as partners EMIS Health, Hadley Healthcare, and the NorthWest Co-op in the UK. In 2002, the Pharmaceutical Journal determined “the Pharmacy2U pilot hs raced into the clear lead”. In October 2002, a survey of 100 patients who had used the service for at least a month, 90% confirmed home delivery was ether ‘helpful’ or ‘very helpful’.

Early years

In 2003 The Guardian stated that Pharmacy2U had organised the biggest change in the UK market in moving towards electronic prescriptions by “allowing patients” prescriptions to be delivered anywhere in the UK for no extra charge. Delivery required the signature of the patient or their named representative". By that year it had incorporated 142 surgeries into its program . By 2008, the company was serving 250 general practices with £12 million in sales.

In October 2015, Pharmacy2U were fined by the Information Commissioner’s Office for selling the names and addresses of patients without their permission. Pharmacy2U apologised for the “regrettable incident”. Following the incident, they agreed to no longer sell any patient data.

During the opening of their £3.5 million Leeds-based dispensary in 2015, Pharmacy2U stopped providing medication for several weeks due to a failure in their automated dispensing system. The problems were corrected in January 2016. The Pharmacy2U facility won the Logistics awards for ‘best new facility’ in September 2017 and served over 300,000 patients in 2018.

Merger with ChemistDirect.co.uk

In January 2016, Pharmacy2U merged with ChemistDirect.co.uk who specialise in over-the-counter remedies and everyday hygiene products. The deal was reported to be worth more than £43 million including investment from specialist healthcare investor G Square and was supported by £10 million from the Business Growth Fund (BGF). The merger created was reported to have created a combined patient-base of £1.5 million. ChemistDirect.co.uk’s Mark Livingstone took on the role of Chief Executive Officer (CEO) for the newly formed group with Daniel Lee moving to Chief Pharmacy Officer. Mark previously worked as CEO and co-founder of subscription entertainment company LoveFilm and was a founding investor in healthy snack company Graze.

The executive team were joined by Maya Moufarek as Chief Marketing Officer and Gary Dannatt as Chief Operating Officer.

2016 onwards

Pharmacy2U had a 212% increase in sign-ups in 2018. It serves over 300,000 patients and dispenses over 500,000 prescription items each month. Pharmacy2U is rated ‘excellent’ on Trustpilot from over 100,000 reviews.

In July 2017, Pharmacy2U’s direct mail was criticised for leaving patients “confused” about their repeat prescriptions. This led to an overhaul of their direct mail and messaging.

A feature on the future of prescriptions for Wired magazine, stated that Pharmacy2U will be able to distribute nearly six million medications a month by 2020.

Awards


 * ‘Amazon Growing Business of the Year Award’ | Amazon Business Awards | 2018
 * ‘Warehouse Operations’ | CILT Annual Awards for Excellence | 2017
 * ‘Overall winner’ and ‘best new facility’ | The Logistics Awards | 2017
 * ‘Small business of the Year Award’ | The Yorkshire Post | 2007

C Cantrill (talk) 11:34, 22 May 2019 (UTC)

Reply 22-MAY-2019
Below you will see where proposals from your request have been quoted with reviewer decisions and feedback inserted underneath, either accepting, declining or otherwise commenting upon your proposal(s). Please read the enclosed notes within the proposal review section below for information on each request. Spintendo 15:20, 22 May 2019 (UTC)

The Pharmaceutical Journal - Query
Hello Spintendo!

Thank you so much for the feedback on the most recent draft. I'm working through now but have a query regarding The Pharmaceutical Journal.

In the feedback it's rejected as being 'an industry-related publication'. It's a publication by the Royal Pharmaceutical Society. Is that treated the same as a third party publication? Would the British Medical Journal be declined as a source?

I guess the issue I'm grappling with here is that Pharmacy is a niche and sophisticated industry. It's coverage in mainstream publications is scant and they tend not to go into any level of detail due to their mainstream nature. So, when we look at a complex but important topic such as EPS (which P2U is built on), there's just not the coverage out there.

Any advice/guidance would be hugely helpful in writing this next draft! Thank you!

C Cantrill (talk) 09:22, 29 May 2019 (UTC)


 * The Pharmaceutical Journal is a professional journal and a perfectly respectable source.Rathfelder (talk) 09:46, 29 May 2019 (UTC)


 * The sentences sourced to the Pharmaceutical Journal are the following:
 * In 2002, the Pharmaceutical Journal determined "the Pharmacy2U pilot has raced into the clear lead".
 * In October 2002, a survey of 100 patients who had used the service for at least a month, 90% confirmed home delivery was either ‘helpful’ or ‘very helpful’.
 * Rathfelder is free to add either one or both of these promotional sentences if they like, although they might find them difficult to place without context. Spintendo  10:13, 29 May 2019 (UTC)

Pharmacy2U - Updated entry - 29/05/19
Hello Spintendo!

Thank you for your feedback. I have gone through your notes on the last draft and made the below amendments. I've put in a separate query regarding the decline of medical journals as a source.

---

Pharmacy2U is an NHS contracted online pharmacy. They are the largest NHS contracted pharmacy, according to the statistics for November 2018 from the NHS Business Services Authority.

They manage NHS repeat prescriptions on behalf of patients and offer an Online Doctor GP consultation service. Foundation

Pharmacy2U was founded by pharmacist Daniel Lee in November 1999. It launched to the public in June 2000.

Initially, Dr George Rae, chairman of the British Medical Association’s prescribing committee, said "I would advise against getting private prescriptions over the internet because the patient's GP is not involved” . Subsequently, the Council of the Royal Pharmaceutical Society published a document which established the standards of good professional practice for those who wish to provide pharmaceutical services via the internet. It was subsumed into the next edition of ‘Medicines, ethics and practice: a guide for pharmacists’.

In August 2000, Pharmacy2U was one of the founding members of the European Association of Mail Service Pharmacies.

Electronic Prescription Service (EPS)

Pharmacy2U was involved in the first pilots to trial the electronic transfer of prescriptions (EPS). With EPS, patients could request prescriptions electronically, and receive their medication by a postal delivery rather than picking it up in person. In 2018, the government said it would “speed up the roll-out of electronic prescribing systems between GPs and pharmacists” to help cut down on medication errors by “up to 50 per cent”.

Early years

In 2003, The Guardian stated that Pharmacy2U had introduced the biggest change by “allowing patients” prescriptions to be delivered anywhere in the UK for no extra charge. By 2003 Pharmacy2U had incorporated 142 surgeries into its program.

In October 2015, Pharmacy2U were fined by the Information Commissioner’s Office for selling the names and addresses of patients without their permission. Pharmacy2U apologised for the “regrettable incident” and said it would no longer sell patient data.

During the opening of their £3.5 million Leeds-based dispensary in 2015, Pharmacy2U stopped providing medication for several weeks due to a failure in their automated dispensing system. A Pharmacy2U spokesman said, “We apologise that unforeseen difficulties in transferring our prescription dispensing service to our new automated facility has led to unexpected delays for some orders".

Merger with ChemistDirect.co.uk

In January 2016, Pharmacy2U merged with ChemistDirect.co.uk who specialise in over-the-counter remedies and everyday hygiene products. The deal was reported to be worth more than £43 million including investment from specialist healthcare investor G Square and was supported by £10 million from the Business Growth Fund (BGF). The merger created was reported to have created a combined patient-base of £1.5 million. ChemistDirect.co.uk’s Mark Livingstone took on the role of Chief Executive Officer (CEO) for the newly formed group with Daniel Lee moving to Chief Pharmacy Officer.

2016 onwards

In July 2017, Pharmacy2U’s direct mail was criticised for leaving patients “confused” about their repeat prescriptions.

As of May 2019, Pharmacy2U has over 350,000 nominated EPS patients. In February 2019 it dispensed over 450,000 prescription items. Pharmacy2U is rated ‘excellent’ on Trustpilot from over 100,000 reviews. — Preceding unsigned comment added by C Cantrill (talk • contribs) 12:34, 29 May 2019 (UTC)

Reply 29-MAY-2019
The instructions for edit requests state the following: Many of the substitutions you have proposed are ostensibly to replace information which is the same, but which is worded differently. Other changes are to remove information for which no reasons have been given. In accordance with the instructions above, please list the text which is to be removed/replaced along with reasons why the text ought to be removed/replaced. The original reasons supplied by the COI editor were the following: The items being replaced are not factually incorrect, and my questions listed above don't deal with newly added information. This leaves #2 above "provide an updated structure which is clearer for the reader." This explanation does not describe which items are to be removed/replaced and why. A best example edit request should look like this: Using the above structure leaves no stones unturned, and should be done for every sentence where a change is requested to be made. Large edit requests such as this, where the entire article is to be swapped out with a newer version, are generally expected to offer this level of conciseness in the request. I feel that we've gone over the referencing needs of the article enough that this aspect is taken care of. All that is needed now are the reasons why changes are to be made. I offer my genuine apologies if I did not emphasize this need earlier. I await your revised request to review. Thank you! Regards, Spintendo  00:08, 30 May 2019 (UTC)
 * Describe the requested changes in detail. This includes the exact proposed wording of the new material, the exact proposed location for it, and an explicit description of any wording to be removed, including removal for any substitution. Include the sources (per above) that support the edits that you are suggesting; if you do not, your request will be denied. Be specific: "add X", "delete Y", "replace X with Y". If the rationale for a change is not obvious (particularly for proposed deletions), explain.
 * 1) Update to include details on our 2016 merger and subsequent events
 * 2) Provide an updated structure which is clearer for the reader (e.g. not decade based)
 * 3) Ensure it's factually correct

Entry comparison 03/06/19
Hello Spintendo. Thank you so much for your feedback on the last draft. Glad we're getting there with the references. I've gone through the version which is currently live and the most recent draft to pick out the specific differences. Can you look over and let me know your thoughts.

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Text to be removed

Headings: ‘2000s’ and ‘2010s’.

Text to be added

Headings: ‘Electronic Prescription Service (EPS)’, ‘Early years’, ‘Merger with Chemistdirect.co.uk’ and ‘2016 onwards.

Reason

Current layout falls into two large categories, spanning decades. The new headers are meant to break the wall of text up and make it more readable. By picking out complex issues such as EPS and key events such as the merger, I feel it’s easier to navigate as a reader. Companies like Boots use headings related to events rather than arbitrary time periods.

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Text to be removed

Pharmacy2U is an online mail-order pharmacy located in the UK

Text to be added

Pharmacy2U is an NHS contracted online pharmacy.

Reason

P2U is an online pharmacy which is contracted by the NHS. Although the process is similar to that of ‘mail order’, the term itself is retail focused and doesn’t accurately describe the process (i.e. you don’t just order products and they’re sent to you, like Amazon. It involves verification with a GP.) Left out ‘located in the UK’ as this information is in the info-box and the UK is referenced throughout.

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Text to be removed

The company was founded by pharmacist Daniel Lee in 1999. Pharmacy2U has been involved in piloting the electronic transfer of prescriptions in the UK.

Text to be added

They are the largest NHS contracted pharmacy, according to the statistics for November 2018 from the NHS Business Services Authority (Ref: "NHS Business Services Authority statistics". Pharmacy and Appliance Contractor Dispensing Data. Retrieved 25 March 2019).

They manage NHS repeat prescriptions on behalf of patients and offer an Online Doctor GP consultation service.

Reason

Information on company founder Daniel Lee appears in the infobox and in the first sentence of the section headed ‘foundation’. Therefore, removed it here to limit unnecessary repetition. As the pilot scheme of EPS has its own properly referenced section, removed from here to avoid repetition. Added information on the core services which P2U offers to patients.

-- Text to be removed

Founder Daniel Lee worked for his family's pharmacy business until 1999, when he decided to form his own company. His father owned a chain of chemists shops in Leeds. He thought of the idea to found an Internet mail-order pharmacy in 1997 after a report by the NHS about its initiative to deliver prescriptions to patients more efficiently. Although at the time it was not legal to sell prescriptions by mail in the UK, Lee sold his apartment for £100,000 in order to put the money into the creation of Pharmacy2u.co.uk, basing his shipping out of his father's pharmacy business. The site went live in November 1999, and used a courier service (Ref: Jody Clarke (August 29, 2008). "Daniel Lee: The man who modernised prescriptions". Money Week). Julian Harrison from Andersen Consulting became a director in January 2000 (Stephanie Welstead (Ref: April 29, 2008). "Pharmacy2U". Startups. Retrieved July 15, 2013).

Text to be added

Pharmacy2U was founded by pharmacist Daniel Lee in November 1999. It launched to the public in June 2000.

Reason

The backstory is credited to a Money Week source which was rejected in an earlier draft as being problematic as based on an interview. Also removed the reference to Julian Harrison coming aboard as director as the source is a trade magazine called ‘startups’. Also, we’ve subsequent managers/directors over the years haven’t been individually highlighted other than the most recent CEO.

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Text to be removed

Pharmacy2U became the UK's first online pharmacy. The British Medical Association expressed concern over the innovation, and the National Pharmaceutical Association resisted the move towards filling prescriptions online in 1999. UK health organizations persistently pushed back against online ordering in 1999 due to concerns over change in the medical industry's infrastructure (Ref: "UK's first online pharmacy opens". BBC. November 27, 1999. Retrieved June 6, 2013). A few days after they first opened an inspection team arrived in order to scrutinize their business practices and structure. The result of the inspection was a positive recommendation to stay open, which led to an amendment of the 1968 Medicines Act as well as the codes of ethics of the Royal Pharmaceutical Society in order to allow for the establishment of Internet-based pharmacies (Jamie Oliver (2009). Secrets of My Success. Crimson Publishing. pp. 86–89).

Text to be added

Initially, Dr George Rae, chairman of the British Medical Association’s prescribing committee, said "I would advise against getting private prescriptions over the internet because the patient's GP is not involved”. (“UK's first online pharmacy opens". BBC. 27 November 1999. Retrieved 25 March 2019).

Subsequently, the Council of the Royal Pharmaceutical Society published a document which established the standards of good professional practice for those who wish to provide pharmaceutical services via the internet. It was subsumed into the next edition of ‘Medicines, ethics and practice: a guide for pharmacists’ (Ref: https://books.google.co.uk/books/about/Medicines_Ethics_and_Practice.html?id=Uu_NMQEACAAJ&redir_esc=y). Reason

Rewritten this section after looking at the sources. Included the Dr Rae quote to provide more information on why the BMA were cautious. The section regarding an amendment to the 1968 Medicines Act has been resourced as the original references a Jamie Oliver cookbook. Have put the specific edition of the ‘Medicines, ethics and practice’ standards book.

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Text to be removed

In June 2000 the company relaunched its website as the UK government allowed the transfer of prescriptions electronically (Ref: Hubeena Nadeem (June 9, 2000). "Pharmacy2u.co.uk relaunches for ETP". Mediaweek. Retrieved June 6, 2013). In October 2000 the firm OnMedica invested £2 million into Pharmacy2U (Ref: Mark Sweeney (January 25, 2001). "OnMedica buys MediDesk". Campaign Live. Retrieved June 6, 2013). By 2001 the website had about half a million pounds in sales (Jody Clarke (August 29, 2008). "Daniel Lee: The man who modernised prescriptions". Money Week).

Text to be added

N/A

Reason

References previously rejected. Nadeem Hubeena, Media Week - ‘based on press releases’. Jody Clarke, Money Week - ‘based on interview’. Mark Sweeney, Campaign Live - based on a press release.

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Text to be removed

In November 2000 the company launched the first ever advertising campaign for an online pharmacy (Ref: "Ad launch for internet pharmacy". Mediaweek. November 22, 2000. Retrieved June 6, 2013). In 2001 the company was used as a benchmark for price comparison for pharmaceuticals in the UK by the BBC ( "Medicine price monitor". BBC. May 16, 2001. Retrieved June 6,2013). In 2001 the company was awarded a pilot program from the NHS for the electronic transfer of prescriptions ("Pharmacy2U Launches NHS Repeat E-prescriptions Service". eHealth Insider. June 27, 2002. Retrieved July 15, 2013). In 2001 Pharmacy2U also produced the UK's first mail order pharmacy catalogue ( "Pharmacy2U first with drugs by mail order". eConsultancy. May 17, 2001. Retrieved July 15, 2013.). The company also provided non-prescription health and beauty products for sale (Lexie Goddard (October 16, 2000). "DoubleClick lures new clients". Brand Republic. Retrieved June 6, 2013).

Text to be added

N/A

Reason

Cut this section out as the sources wouldn’t pass the new thresholds which we’ve established over the last few edits. It’s also minute detail from about twenty years ago so feel the piece benefits from being more concise.

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Text to be removed

In 2001 Pharmacy2U backed an electronic transfer of prescription pilot where patients could request prescriptions electronically and receive a postal delivery instead of having to do an in-person pick-up (Ref: "Whitehall is late getting online". The Telegraph (newspaper). April 29, 2001. Retrieved June 6, 2013). It was one of three companies chosen by the NHS to run the pilot program and trial, which covered prescriptions in Stockport and the South of England. It focused on the requesting and electronic prescribing of repeat prescriptions and their home delivery. Seventy general practice surgeries were involved, as well as partners EMIS Health, Hadley Healthcare, and the NorthWest Co-op in UK (Ref: Charlotte Goddard (October 16, 2002). "ONLINE PHARMACIES: What the doctor downloaded". Brand Republic. Retrieved June 6,2013). Text to be added

Pharmacy2U was involved in the first pilots to trial the electronic transfer of prescriptions (EPS) (Ref: “Patients to get home delivery of medicines”. The Yorkshire Post. 14 August 2001). With EPS, patients could request prescriptions electronically, and receive their medication by a postal delivery rather than picking it up in person (Ref: "Whitehall is late getting online". The Telegraph. 29 April 2001. Retrieved 25 March 2019).

Reason

Rewritten due to re-sourced references. Brand Republic reference was classed a problematic due to being based on a press release.

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Text to be removed

N/A

Text to be added

In 2018, the government said it would “speed up the roll-out of electronic prescribing systems between GPs and pharmacists” to help cut down on medication errors by “up to 50 per cent” (https://www.independent.co.uk/news/health/nhs-medication-errors-deaths-prescription-drugs-jeremy-hunt-york-university-health-a8224226.html).

Reason

New information.

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Text to be removed

In 2003 The Guardian stated that Pharmacy2U had organized the biggest change in the UK market in moving towards electronic prescriptions by "allowing patients' prescriptions to be delivered anywhere in the UK for no extra charge. Delivery required the signature of the patient or their named representative". By that year it had incorporated 142 surgeries into its program (Ref: SA Mathieson (July 10, 2003). "All good things come to an end". The Guardian. Retrieved June 6, 2013). In 2004 an evaluation of the technical models used in the English ETP pilots was undertaken by Bob Sugden and Rob Wilson, in which they stated that the pilots had been technically viable (Ref: Bob Sugden and Rob Wilson (2004). "Electronic transmission of prescriptions" (PDF). IFIP. Retrieved July 15, 2013), (Ref: "Online dispensary consolidates disaster plans". Computing. April 26, 2007. Retrieved June 6, 2013). Studies commissioned by Pharmacy2U revealed that one third of UK patients' prescriptions were not filled (Ref: "A third of patients failed to have scripts filled". Practice Business. March 1, 2012. Retrieved June 6, 2013).

Text to be added

In 2003, The Guardian stated that Pharmacy2U had introduced the biggest change by “allowing patients” prescriptions to be delivered anywhere in the UK for no extra charge. By 2003 Pharmacy2U had incorporated 142 surgeries into its program (Mathieson, S. A. (10 July 2003). "Inside IT: All good things come to an end". The Guardian. The Guardian. Retrieved 25 March 2019.).

In October 2015, Pharmacy2U were fined by the Information Commissioner’s Office for selling the names and addresses of patients without their permission. Pharmacy2U apologised for the “regrettable incident” and said it would no longer sell patient data. (Green, Chris (20 October 2015). "NHS-approved pharmacy fined for selling patients' details without their consent". The Independent. Independent. Retrieved 25 March 2019).

During the opening of their £3.5 million Leeds-based dispensary in 2015, Pharmacy2U stopped providing medication for several weeks due to a failure in their automated dispensing system. A Pharmacy2U spokesman said, “We apologise that unforeseen difficulties in transferring our prescription dispensing service to our new automated facility has led to unexpected delays for some orders," (Ward, Victoria (31 December 2015) “Hundreds of patients left without medicines over Christmas due to technical problems at online pharmacy” The Telegraph).

Reason

Re-written around approved sources. Ref: Bob Sugden and Rob Wilson (2004) - link dead. "Online dispensary consolidates disaster plans". Computing - industry magazine.

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Text to be removed

In July 2016, Pharmacy2U announced a merger with Chemist Direct ( "Leeds' Pharmacy2U completes £40m merger with Chemist Direct to create industry giant". Bdaily. 4 July 2016. Retrieved 28 July 2016).

Text to be added

In January 2016, Pharmacy2U merged with ChemistDirect.co.uk who specialise in over-the-counter remedies and everyday hygiene products. The deal was reported to be worth more than £43 million including investment from specialist healthcare investor G Square and was supported by £10 million from the Business Growth Fund (BGF). The merger created was reported to have created a combined patient-base of £1.5 million. ChemistDirect.co.uk’s Mark Livingstone took on the role of Chief Executive Officer (CEO) for the newly formed group with Daniel Lee moving to Chief Pharmacy Officer. (James, Tamlyn (5 July 2016) “Online pharmacy Chemist Direct in merger deal” Birmingham Post).

Reason

Re-sourced referenced and provided expanded info as a key development in the company’s history.

-- Text to be removed

In 2007, the company was presented with the Yorkshire Post's Small Business of the Year Award.

Text to be added

N/A

Reason

Awards related content was removed from the last draft at the request of the editor.

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Text to be removed

In October 2015 the company was fined £130,000 for selling patients' personal data to international scammers (Ref: https://www.computing.co.uk/static/v3-closure). The Information Commissioner's Office found that the company had sold patients' names and addresses without permission. They were not accused of passing on medical information. The buyers, including a health supplements company, were warned for misleading advertising and unverified health claims. An Australian lottery company was said to have deliberately targeted elderly and vulnerable individuals (Ref: http://www.pulsetoday.co.uk/your-practice/practice-topics/it/pharmacy-hit-with-130000-fine-for-selling-on-patient-data/20030257.article).

Text to be added

In October 2015, Pharmacy2U were fined by the Information Commissioner’s Office for selling the names and addresses of patients without their permission. Pharmacy2U apologised for the “regrettable incident” and said it would no longer sell patient data. (Green, Chris (20 October 2015). "NHS-approved pharmacy fined for selling patients' details without their consent". The Independent. Independent. Retrieved 25 March 2019).

Reason

Re-sourced with broadsheet reference. Pulse is an industry magazine. Computing is a trade magazine. Swapped for an article from The Independent.

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Text to be removed

In January 2016, a study on adherence research, co-funded by the firm (https://qualitysafety.bmj.com/content/25/10/759) concluded that "telephone intervention, led by a pharmacist and tailored to the individuals’ needs, can significantly improve medication adherence in patients with long-term conditions, using a mail-order pharmacy. Further work is needed to confirm a trend towards improved clinical outcome." According to the statistics for March 2016 from the NHS Business Services Authority, Pharmacy2U was the largest NHS contracted Pharmacy.

Text to be added

N/A

Reason

Removed the adherence research for brevity. Looking at it, it’s a British Medical Journal source so it could be added back in. Largest NHS contracted pharmacy has been moved to the first paragraph so doesn’t need to be repeated here.

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Text to be removed

In 2018 the company was dispensing 300,000 items a month,[30] with an average of an 24,417 each month, nearly eight times more than Homeward Pharmacy, the remote pharmacy with the next highest dispensing rate. Text to be added

As of May 2019, Pharmacy2U has over 350,000 nominated EPS patients (https://digital.nhs.uk/services/electronic-prescription-service/statistics). In February 2019 it dispensed over 450,000 prescription items (("NHS Business Services Authority statistics". Pharmacy and Appliance Contractor Dispensing Data. Retrieved 25 March 2019). Pharmacy2U is rated ‘excellent’ on Trustpilot from over 100,000 reviews. (https://uk.trustpilot.com/review/www.pharmacy2u.co.uk).

Reason

Replaced with more up to date figures.

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Text to be removed The company was in a legal dispute in late 2018 over the rights of the contact details of members of the National Pharmacy Association. The presiding judge expressed concerns over the company's ability to "pick off" individual members (Wickware, Carolyn. "Pharmacy2U loses legal battle for contact details of NPA members". Pharmaceutical Journal. Retrieved 2018-12-29).

Text to be added

N/A

Reason

Reference link dead.

C Cantrill (talk) 11:41, 3 June 2019 (UTC)

Reply 03-JUN-2019
Below you will see where proposals from your request have been quoted with reviewer decisions and feedback inserted underneath, either accepting, declining or otherwise commenting upon your proposal(s). Please read the enclosed notes within the proposal review section below for information on each request. Please note that sections of text which were proposed to be added and were approved cannot be added until the CS1-formatted references are appended to the text. The numbered items below describe how text which was not supplied with references formatted using CS1 were handled. As soon as the CS1 formatted references are supplied, all proposals which were approved will be carried out. Regards, Spintendo  13:15, 3 June 2019 (UTC)
 * 1) ✅ Approved proposals where text was to be deleted and no text was to be added: the text to be deleted was deleted.
 * 2) ❌ Approved proposals where text was to be added and no text was to be deleted: the text was not added, pending references formatted using CS1.
 * 3) ❌ Approved proposals where text was to be added and text was to be deleted: the text to be added was not added, pending references formatted using CS1. The text to be deleted was retained.

Edit feedback - 03/06/19
Thank you Spintendo!

Two questions. When you say "the quote was omitted" (Note 5) that's thrown me a bit. The text regarding the failed deliveries in 2015 is referenced by (Ward, Victoria (31 December 2015) “Hundreds of patients left without medicines over Christmas due to technical problems at online pharmacy” The Telegraph).

Also, struggling with the CS1 reference request. I am using the cite function in the editing window. Am I using it incorrectly?

Appreciate your time and feedback!

C Cantrill (talk) 14:35, 3 June 2019 (UTC)


 * Thank you for your reply. With regards to CS1, I may be mistaken, but I didn't see in the last post where CS1 was used. For example there is the underlined reference here:"In January 2016, Pharmacy2U merged with ChemistDirect.co.uk who specialise in over-the-counter remedies and everyday hygiene products. The deal was reported to be worth more than £43 million including investment from specialist healthcare investor G Square and was supported by £10 million from the Business Growth Fund (BGF). The merger created was reported to have created a combined patient-base of £1.5 million. ChemistDirect.co.uk’s Mark Livingstone took on the role of Chief Executive Officer (CEO) for the newly formed group with Daniel Lee moving to Chief Pharmacy Officer. (James, Tamlyn (5 July 2016) “Online pharmacy Chemist Direct in merger deal” Birmingham Post)." As far as the quotes, because the section which covers the "regrettable incident" is a partial quotation, the resulting text makes it appear as MOS:SCAREQUOTES, which are not allowed. The other quotation does not identify the spokesperson. Regards, Spintendo  14:52, 9 June 2019 (UTC)

Pharmacy2U - Updated entry - 12/06/19
Hello Spintendo. Thank you for your feedback on the last version and my subsequent newbie queries. I've made changes to the quotes and added the references using the Cite tool in the format bar. I've updated the titles following the last round of feedback with explanation below. Thank you again!

-

Text to be removed

'2000s', '2010s'.

Text to be added

'Electronic Prescription Service (EPS)', '1999 - 2016', 'Merger with Chemistdirect.co.uk', '2016 - present'.

Reason

To break up the text into chunks which are easier to read and give focus to key events. EPS and the merger with ChemistDirect.co.uk refer to specific periods of time. This is the same logic applied to the 'foundation' heading.

-

Pharmacy2U is an NHS contracted online pharmacy. They manage NHS repeat prescriptions on behalf of patients and offer an Online Doctor GP consultation service. They are the largest NHS contracted pharmacy, according to the statistics for November 2018 from the NHS Business Services Authority.

Foundation

The British Medical Association initially had concerns about the use of internet prescribing and wanted to know more about Pharmacy2U’s service. The chairman of the BMA’s prescribing committee, Dr George Rae, said "I would advise against getting private prescriptions over the internet because the patient's GP is not involved”.

By July 2000, the Council of the Royal Pharmaceutical Society had established the standards of good professional practice for those who wish to provide pharmaceutical services via the internet.

In August 2000, Pharmacy2U was one of the founding members of the European Association of Mail Service Pharmacies.

Electronic Prescription Service (EPS)

Pharmacy2U was involved in the first pilots to trial the electronic transfer of prescriptions (EPS). With EPS, patients could request prescriptions electronically, and receive their medication by a postal delivery rather than picking it up in person.

1999 - 2016

In 2003, The Guardian stated that Pharmacy2U had introduced the biggest change by “...allowing patients' prescriptions to be delivered anywhere in the UK for no extra charge”. By 2003 Pharmacy2U had incorporated 142 surgeries into its program.

In October 2015, Pharmacy2U were fined by the Information Commissioner’s Office for selling the names and addresses of patients without their permission. A spokesman apologised and confirmed Pharmacy2U would no longer sell patient data.

During the opening of their £3.5 million Leeds-based dispensary in 2015, Pharmacy2U stopped providing medication for several weeks due to a failure in their automated dispensing system. A Pharmacy2U spokesman said, “We apologise that unforeseen difficulties in transferring our prescription dispensing service to our new automated facility has led to unexpected delays for some orders".

Merger with ChemistDirect.co.uk

In January 2016, Pharmacy2U merged with ChemistDirect.co.uk who specialise in over-the-counter remedies and everyday hygiene products. The deal was reported to be worth more than £43 million including investment from specialist healthcare investor G Square and was supported by £10 million from the Business Growth Fund (BGF). The merger created a combined patient-base of £1.5 million. ChemistDirect.co.uk’s Mark Livingstone took on the role of Chief Executive Officer (CEO) for the newly formed group with Daniel Lee moving to Chief Pharmacy Officer.

2016 - present

In January 2016, a study on adherence research, co-funded by the firm concluded that "telephone intervention, led by a pharmacist and tailored to the individuals’ needs, can significantly improve medication adherence in patients with long-term conditions, using a mail-order pharmacy”. It also stated that “Further work is needed to confirm a trend towards improved clinical outcome."

In July 2017, Pharmacy2U’s direct mail was criticised for leaving patients confused about their repeat prescriptions.

As of May 2019, Pharmacy2U has over 350,000 nominated EPS patients. In February 2019 it dispensed over 450,000 prescription items.

C Cantrill (talk) 09:54, 12 June 2019 (UTC)

Reply 13-JUN-2019
Spintendo 02:59, 13 June 2019 (UTC)
 * 1) As the latest round of proposals did not include what was to be deleted, editor fiat was used to determine which sections of duplicated text should then be omitted.
 * 2) The quote from The Guardian was not implemented because it was not properly attributed to an author.
 * 3) The information on the study on adherence research was not added for the same reason.
 * 4) The logo was not added because the filename provided is not to a working file.
 * 5) Terminating punctuation was placed before ref tags in all instances, per MOS:PUNCTREF.

Update to merger and new growth funding information
What is the change?

Suggested update regarding Pharmacy2U's 2016 merger and their subsequent funding.

Reason for changes?

To give more information on the mechanics of the merger and their recent funding.

Original

In January 2016, Pharmacy2U merged with ChemistDirect.co.uk who specialise in over-the-counter remedies. ChemistDirect.co.uk's Mark Livingstone took on the role of CEO for the newly formed group with Daniel Lee moving to chief pharmacy officer.[10]

Proposed

In January 2016, Pharmacy2U merged with ChemistDirect.co.uk who specialise in over-the-counter remedies. ChemistDirect.co.uk's Mark Livingstone took on the role of CEO for the newly formed group with Daniel Lee moving to chief pharmacy officer. The merger was backed by the British Growth Fund. In 2018 they secured a further £40 million of additional growth capital, led by G Square Capital, a European private equity firm focussed on the healthcare sector.