Talk:Pitney Bowes

Infobox and Intro Edit Request
Hello! I would first like to disclose that I'm a Pitney Bowes employee. I'm aware that this means I can't make direct edits to this page and should, when in doubt, alert other editors to my conflict of interest. For more information on my relationship with Pitney Bowes, you can access my disclosure on my user page.

Now that we're clear about my COI, I would like to request some edits to this page, starting with the infobox:
 * Replace, who left Pitney Bowes in October 2020 , with
 * Change the list to a  list and include  in place of the current list
 * Update the Number of employees figure to
 * Update the Revenue figure to for the 2020 financial year

I would also like to make a few minor changes to the page's introduction:
 * Change the first sentence of the second paragraph to ""
 * Replace the third paragraph, which has a lot of out of date information, with: ""

If any of these requests are unclear or unreasonable, please let me know and I'll try to improve them. Otherwise, I would deeply appreciate some help implementing these changes. Thanks so much! MTatPitneyBowes (talk) 19:19, 20 January 2022 (UTC)


 * Hello User:Atvelonis, I have an edit request above that you might be interested in, given that you helped with some edits to the Pitney Bowes page back in April of 2020. Not to impose, you're just the most recently active editor on this Talk page and I thought I would reach out. Thanks in advance for any feedback or assistance you can provide. Cheers! MTatPitneyBowes (talk) 18:42, 4 February 2022 (UTC)


 * Hello, user:gobonobo and user:Trainsandotherthings, I'm reaching out to ask if you could help me with the above edit request. I saw that both of you are relatively new editors to the Connecticut WikiProject and thought you might have interest in improving the CT-based Pitney Bowes page. I have had some trouble finding editors to review my request, which I think is pretty straightforward, and would really appreciate any assistance you could provide. Thanks! MTatPitneyBowes (talk) 20:54, 3 March 2022 (UTC)
 * Hi, saw your request at WikiProject Companies. These all seem fairly uncontroversial and mostly just well-sourced factual updates so I've made the requested changes:
 * ✅, replaced Stanley Sutula III with Ana Maria Chadwick in infobox
 * ✅, changed "Products" to "Services" in infobox inline with the sources provided
 * ✅, updated number of employees in infobox
 * ✅, updated revenue figure in infobox
 * ✅, updated first sentence of second paragraph of lede
 * ✅, updated third paragraph of lede
 * Thank you for respecting the COI guidelines and providing appropriate sources.
 * -- DatraxMada (talk) 19:25, 22 March 2022 (UTC)


 * Thank you so much user:DatraxMada! Just FYI: I'll have more edit requests in the near future. I'm looking to update the page with relevant information about the company's history and its products. I would appreciate it if you helped out with those requests, but regardless, this is a great start. Take care and thanks again! MTatPitneyBowes (talk) 19:23, 23 March 2022 (UTC)

History Updates
Hello! As I mentioned above, I'm a Pitney Bowes employee and have a COI. I'm back with some updates to the History section. The History includes a lot of details that don't seem necessary or to offer significant information about the company's development over time. In particular there are a lot of mentions of the company's value, or revenue, number of employees or credit rating at various points. While some of these details may have offered some context to the business at the time, looking back over the entire history of the company they don't have as much significance. It also seems that some details are not organized chronologically, which is confusing.

I have created a draft that trims out these types of details, focusing on major milestones for the company and presenting them in chronological order.

To make it easy for editors to review the updates, I've listed the specific changes below and included my whole draft so that it can be easily copied across to the article, if it is approved. I’m curious if user:DatraxMada might want to take a look? Of course, happy to discuss these changes with others, too, if there’s interest! Many thanks again. MTatPitneyBowes (talk) 13:25, 25 March 2022 (UTC)


 * Placed all details into chronological order
 * Removed the following granular financial details:
 * The company earned $98.6 million during the last three months of 2009, compared to $74 million the year before; during the same time, revenue decreased by 6 percent, from $1.55 billion to $1.45 billion.
 * The company employed 15,700 people and earned $3.4 billion in revenue in 2016, which was a 5 percent decrease from 2015. Profits in 2015 totaled $408 million, but were reduced to $95 million in 2016. Pitney Bowes' executives said the declines were caused by "the changeover to a new U.S. enterprise-business platform — a change that disrupted short-term business, but one they have said would significantly improve the company's long-term operations.
 * Removed the following details as this was not a major initiative for Pitney Bowes:
 * Pitney Bowes announced a six-month startup accelerator program, "Scale-Up", in August 2016. Companies that participated in the program, which was a collaboration with NASSCOM's 10,000 Startups initiative, included: eCourierz, an online automated shipping tool; Infinite Analytics, a data analytics company; the digital health platform Medimojo; Niki, which uses artificial intelligence to make ordering processes simpler; Sponsifyme, a geolocation-integrated marketing platform, and Wedosky.
 * Removed the paragraph about credit ratings. This may have seemed important at the time, but per the text in the article it was a short-lived issue that has not affected the company in the long term:
 * In February 2012, the credit rating for Pitney Bowes International Holdings was lowered by Fitch Ratings from BBB+ to BBB. The ratings agency said its main concern was "the downward trajectory" of Pitney Bowes' revenue, and added that they have a "negative outlook." In March 2014, Moody's assigned a long-term rating of Baa2 to the company's proposed $350 million senior unsecured notes (due 2024) and reiterated their stable outlook on PBI. Moody's cited "an improvement in the company's operating margin to around 19%, from about 15% historically, following the sale of its labor intensive management services business" and "an operational restructuring which could yield annual cost savings of up to $170 million by 2016."
 * Added two new details to the end of the History, to capture recent changes that have received media coverage:
 * The company focused increasingly on e-commerce related services in the late 2010s. This area of its business grew during the COVID-19 pandemic, and it opened three e-commerce service centers in Baltimore, Orlando and Oakland in 2020. That year, the company celebrated its 100th anniversary.
 * Added two new details to the end of the History, to capture recent changes that have received media coverage:
 * The company focused increasingly on e-commerce related services in the late 2010s. This area of its business grew during the COVID-19 pandemic, and it opened three e-commerce service centers in Baltimore, Orlando and Oakland in 2020. That year, the company celebrated its 100th anniversary.

History
In 1902, Arthur Pitney patented his first "double-locking" hand-cranked postage-stamping machine, and with patent attorney Eugene A. Rummler, founded the Pitney Postal Machine Company. In 1908, English emigrant and founder of the Universal Stamping Machine Company Walter Bowes began providing stamp-canceling machines to the United States Post Office Department. Bowes moved his operations to Stamford in 1917. These two companies merged to form the Pitney Bowes Postage Meter Company in 1920 with the invention of the first commercially available postage meter. The company created its first logo, which symbolized "the security of the metered mail system", in 1930. In 1950, Pitney Bowes initiated an advertising campaign in national publications with the message, "Metered mail makes the mailer's life easier". In 1971, the company introduced a new logo, which represented the "intersection of paper-based and electronic communication".

In April 2003, Pitney Bowes filed a lawsuit in Seattle's King County Superior Court against Mark Browne and Howard Gray, who founded the competing company Nexxpost in 2002, as well as six other former employees, for engaging "in transgressions ranging from misappropriation of trade secrets to violating confidentiality agreements". The two companies reached a settlement in August 2003.

In 2008, in conjunction with other companies, Pitney Bowes donated two of its 3,400 patents to the Eco-Patent Commons, which is operated by the World Business Council for Sustainable Development, in an effort to reduce pollution. One of the patents increases the lifespan of electronic scales, reducing landfill waste, and the other is an inkjet printing technology that reduces ink use. In 2009, Pitney Bowes was named one of the world's largest software companies by Software Magazine. The company opened its first customer innovation center in Shelton, Connecticut in December 2009.

The company sold its I.M. Pei & Partners-designed headquarters in Stamford for nearly $40 million in 2013, and relocated to a new, smaller headquarters in the city. According to the Hartford Courant, Pitney Bowes was eligible to receive as much as $27 million in subsidies over five years as part of the state's "First Five" program, for keeping 1,600 employees and adding 200 more.

The company announced plans for a rebrand in 2014. Pitney Bowes unveiled its new logo in January 2015, replacing one used since 1971; the rebranding campaign, which included an updated website and marketing, reportedly cost between $40 million and $80 million.

In 2016, the company launched its first television advertising campaign in nearly twenty years; "Craftsmen of Commerce" cost $20 million and included three advertisements for national news and sports networks.

In March 2017, Pitney Bowes left the S&P 500 Index, having been listed since the stock market index was established in 1957, and joined the S&P 400. The company focused increasingly on e-commerce related services in the late 2010s. This area of its business grew during the COVID-19 pandemic, and it opened three e-commerce service centers in Baltimore, Orlando and Oakland in 2020. That year, the company celebrated its 100th anniversary.


 * Yellow check.svg Partly done: I agree with you that the History section definitely needs work. I've made several of the updates you'd requested but not all. See notes below for feedback on those:


 * ✅ Reordered details into chronological order
 * I left the 1998 valuation. The company was a major enterprise by the late 20th century and currently this is the only real indication of that fact. It would be better to replace this with more concrete information about the company's scale but this serves the purpose for now.
 * I also left the paragraph about 2003/2005/2006 employment and financials. Again, gives some sense of the company's scale at that point which is not clearly indicated otherwise in the article. I did reword it to be a bit clearer.
 * ✅ I removed the 2009 financials. Seemed unnecessary with the proximity of the 2006 numbers.
 * I didn't remove the 2015/2016 financials but I did move it to an appropriate place chronologically. Same rational as above for 2003/2005/2006.
 * ✅ Removed "Scale-Up" as in searching for additional sources it does appear to have been a minor initiative.
 * I've not removed the credit rating info but did move the statements to a more correct place chronologically and cut the unnecessary Moody's quote.
 * Added info about late 2010s/2020 e-commerce focus. The significance of this shift is supported by the references provided and others already on the article. I didn't include the mention of the 100th anniversary, however, as trivial in the sense of impact on the company. DatraxMada (talk) 20:11, 4 April 2022 (UTC)


 * Hey, user:DatraxMada! Thank you for reviewing my request. I especially appreciate that you went through item by item and explained your thinking on each part. You mentioned that you'd implemented the changes, however I'm not seeing them in the History on the actual page. Did you mean for me to copy over the draft that you've updated here on the Talk page? Sorry if I missed something! MTatPitneyBowes (talk) 12:29, 7 April 2022 (UTC)
 * You're right! For some reason my changes didn't save. I've redone them and confirmed they were saved successfully this time. DatraxMada (talk) 14:31, 7 April 2022 (UTC)
 * Thank you user:DatraxMada! Although I plan to have some other larger requests soon, in the meantime I have a very quick request for the Leadership, that I'll post below. If you'd be able to review that, I would appreciate it. Take care and thanks again! MTatPitneyBowes (talk) 15:25, 11 April 2022 (UTC)

Leadership Request
Hello! As I've disclosed previously, I'm a Pitney Bowes employee and have a COI. I have a small update for the Leadership section. Leadership includes mention of Lila Synder, who was previously Pitney Bowes' EVP and president of commerce. She is now the CEO of Bose. Would someone be able to remove her from the section?

Many thanks again. MTatPitneyBowes (talk) 15:27, 11 April 2022 (UTC)
 * , Done. Chirota (talk) 01:47, 12 April 2022 (UTC)
 * Thanks, Chirota! Just FYI: I'm in the middle of a broader effort to improve and update this page, so I'll have more edit requests coming in the near future. Regardless of whether those interest you or not, I really appreciate you helping out here. Cheers! MTatPitneyBowes (talk) 19:18, 13 April 2022 (UTC)

Products and Services Update
Hello! As I've mentioned in my previous requests, I'm a Pitney Bowes employee and have a COI. I have some proposed updates to the Products and services section. At present this section is a mix of current and past services, and includes some details that seem more promotional or not notable, as well as one sentence that is only supported by a Pitney Bowes webpage. Based on a review of past discussions it seemed like editors wanted to keep historical details, so I thought the simplest way to approach this may be to separate the section into "Historical" and "Current", and trim out the few details that just aren't well sourced.

Similar to the History, I have created a draft that organizes the products and services into two subsections for historical and current, rewrites historical into past tense, and brings the current up-to-date with appropriate sources.

Again, to make it easier to review, I've listed the specific changes below and included the whole draft. The one change I did make compared to last time is to use a different way of showing the headings, since the draft heading made it hard to add comments or replies in the History request. User:DatraxMada or User:Chiro725 can either of you look at this request? Many thanks again. MTatPitneyBowes (talk) 14:13, 29 April 2022 (UTC)


 * Separated content under "Current products and services" and "Historical products and services" subheadings, based on which products and services are past ones and which are still offered
 * Removed the following as they had poor sourcing and aren't notable details:
 * Edited all of the historical products and services details to be in past tense
 * Added new content in the Current products and services to provide an overview of:
 * The introduction of e-commerce services and outlining its current offerings in that area
 * Commercial services and products, including postage meters
 * Financial services; there was an existing sentence about Wheeler Financial, so the details added include some background on the history, and the state chartered bank
 * Pitney Bowes Parcel Shipping Index
 * Financial services; there was an existing sentence about Wheeler Financial, so the details added include some background on the history, and the state chartered bank
 * Pitney Bowes Parcel Shipping Index

The company launched its e-commerce business in 2012, to support businesses with online orders that are shipped to consumers. In April 2016, Pitney Bowes launched its "Commerce Cloud" platform, allowing customers to calculate payments, print labels, and process international transactions, among other tasks, using the company's applications.

The company announced the launch of a single platform incorporating tools and services such as shipping, tracking, payments and marketing for global e-commerce businesses in 2017. By 2020, Pitney Bowes' largest business area was parcel processing for e-commerce; its processing centers handle package delivery and returns, working with USPS and private delivery companies to ship the packages. The company's e-commerce service managed parcel shipping and returns for approximately 600 retailers globally, as of 2020. It uses technology from third party providers for cloud computing, database management and application programming interfaces, to allow communication between the systems used by retailers and parcel carriers.

As of 2021, Pitney Bowes continued to provide commercial clients with postal meters and mail presorting services. Its Presort Services business for enterprise companies processes approximately 17 billions of pieces of mail annually. The company handles commercial mailing and shipping via its SendTech services. Pitney Bowes released its SendPro300 product in October 2016, and launched its SendPro C Series in September 2017. In addition to postage meters, such as the company's SendPro Mailstation, it provides an online SendPro tool for calculating and paying for postage, and printing shipping labels and stamps.

The company established its financial services business in the late 1970s, initially for customers leasing its postage meters and later to provide financing for customers to buy its equipment. In March 2019, Pitney Bowes launched the subsidiary Wheeler Financial to provide equipment financing to small and medium businesses. The company's financial services also include a state chartered bank, based in Salt Lake City that its clients use for purchasing U.S. postage.

The company publishes an annual report on parcel shipping volume and spending, called the Pitney Bowes Parcel Shipping Index. The index includes data from 13 countries: Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Norway, Sweden, the United Kingdom and the United States.

Pitney Bowes introduced the Model M Postage Meter, which was authorized by the United States Postal Service on September 1, 1920. The company released the first mass-market meter designed for desktops in 1949. The first automatic mail sorters were launched by the company in 1957, and mail inserters were created in 1961 to increase productivity and decrease costs associated with volume mailing. In 1968, Pitney Bowes created the first bar code equipment for retail use.

The company launched Postage by Phone in 1978, reducing reliance on post office visits. In 1986, the company began offering fax machines and scales with microprocessors. Pitney Bowes introduced Paragon, which calculates and affixes postage based on size and weight, in 1992. Line of credit for postage was launched in 1996, followed by D3 software, which allowed message management via email, fax, hard copy, and web, in 1998. In the 2000s, Pitney Bowes introduced its DM1000 Mailing System and IntelliLink technology, a new collection of digital postage meters called the DM Infinity Series, four AddressRight printers, and the IntelliJet Printing System.

The company enhanced its Internet-based shipping service in 2011 with the introduction of its 'pbSmartPostage' mailing tool, which "[integrates] postage, package routing, shipping management and reporting into a Web app that can be accessed from any PC with a printer". In 2015, Pitney Bowes launched its AcceleJet inkjet system, which targeted transactional printers and was intended for companies printing at high volumes. In addition to stuffing envelopes, weighing documents, and printing postage, the 2015 model of the Relay Multi-Channel Communication Suite scans and uploads files and offers email marketing functions.

In January 2016, Pitney Bowes began using technology by Electric Imp to enable Internet connectivity for postage meters. The software created a maintenance program, described and tracked problems with machines, and enhanced data sharing. In March, Pitney Bowes introduced Single Customer View, which used the company's Spectrum Technology Platform to facilitate data sharing. The customer relationship management aggregator was not specific to the medical industry, but marked a push into the healthcare field.

In mid 2016, the company introduced its first channel program and partnered with information technology providers, including global systems integrators Accenture and Capgemini, to help companies find and communicate with customers. The company released a digital device, called SmartLink, in July 2016; the product was developed in collaboration with Electric Imp and connected postage meters to Pitney Bowes' cloud-computing technology, and enabled other maintenance and monitoring services as well. Pitney Bowes also released a suite of digital services, including: Clarity Advisor, which collected machine data to "combat unplanned downtime"; Clarity Optimizer, which used analytics to increase productivity; and Clarity Scheduler which, according to Computer Weekly, "automates placement of the right job on the right machine at the right time". In September 2016, the company partnered with Lighthouse Computer Services to create data solutions designed to help businesses identify and keep customers, improve marketing initiatives, and reduce fraud. In 2017, the company released its location intelligence tool, called GeoVision, which uses data provided by PSMA Australia and allows companies to "visualise, analyse, and ultimately make use of that data to inform decisions".


 * , Done.
 * Note to other edit request reviewers: Seemed good to me. I am fine if any one wants to modify or change anything. Chirota (talk) 08:29, 10 May 2022 (UTC)


 * Thanks Chirota, for helping with these updates. The changes look great. Thanks! MTatPitneyBowes (talk) 12:54, 12 May 2022 (UTC)

Awards, Flags and Structure Request
Hello! As I've mentioned above, I'm a Pitney Bowes employee and have a COI. I have several proposed updates to propose: adding Awards and rankings, fixing buzzword flagged phrasing, and changing page structure slightly.

To start with, the company has some awards that I'd like to ask about adding to the page, potentially as a new Awards and rankings section:

In 2021, the company was ranked 36 in Forbes' list of "Best Employers for Women". In the Drucker Institute's Management Top 250 listing, Pitney Bowes was ranked 131 in 2021.

Pitney Bowes was awarded the Climate Leadership Award for Excellence in Greenhouse Gas Management in October 2021.

The company received a 100 percent score in the 2022 Human Rights Campaign Corporate Equality Index and was listed as one of its "Best Places to Work for LGBTQ+ Equality".

I would also like to ask for some edits to fix the phrases that have been flagged as "buzzword" in the Acquisitions and divestitures section. After looking into this, it seems that the word "solutions" is the issue, so here are the changes I suggest:
 * Change to
 * Change to
 * Change to

Last, as I was looking at the page, I have some organizational edits I'd like to make:
 * Make the Acquisitions and divestitures its own section, not nested under History
 * Likewise, make the Leadership section into into own section, not under History

Happy to discuss these changes with editors, and I hope that someone will make any of these changes if they're approved. Would either Chirota or DatraxMada want to review this request? Many thanks again. MTatPitneyBowes (talk) 14:27, 13 May 2022 (UTC)


 * Hey, User:BMJ-pdx! I noticed that you made a recent helpful update to this page and wanted to ask if you could review the edit request above, which I think will improve the page further. I'm a Pitney Bowes employee with a COI, so I have to ask other editors to review my requests rather than making direct edits to the company page. I hope you'll find what I've suggested straightforward and worth implementing. Thanks! MTatPitneyBowes (talk) 16:52, 28 June 2022 (UTC)
 * Looks good. The change away from "solutions" is good -- "solutions" is too much a marketeer's buzzword.  And the distinction between services and technology is good, being more specific.  BMJ-pdx (talk) 18:20, 9 July 2022 (UTC)
 * Closing this as answered, per above. Z1720 (talk) 23:22, 12 October 2022 (UTC)

Je n’ai pas reçu ma commande pbxsao38341791.
Pbxsao38341791je n’ai jamais reçu la commande

Je n’examen reçu ma commande 142.113.89.56 (talk) 15:32, 28 July 2022 (UTC)

Je n’ai pas reçu ma commande pbxsao38341791.
Pbxsao38341791je n’ai jamais reçu la commande

Je n’examen reçu ma commande 142.113.89.56 (talk) 15:33, 28 July 2022 (UTC)

Info box edit request
Hi, I would like to disclose I am a Pitney Bowes employee. I'm aware that this means I can't make direct edits to this page and should, when in doubt, alert other editors to my conflict of interest.

Now that we are clear about my COI, I would like to request some edits to the info box: - Replace Marc Lautenbach as President, CEO who left in October 2023 with Lance Rosenzweig as Interim CEO. - Replace Ana Marie Chadwick as Executive VP, CFO who left in April 2024 with John Witek as Interim CFO

References: https://sourcingjournal.com/topics/logistics/pitney-bowes-second-interim-ceo-lance-rosenzweig-jason-dies-global-ecommerce-cost-cuts-shipping-mail-511796/

https://csimarket.com/news/pitney-bowes-cfo-departure-raises-concerns-amidst-revenue-decrease2024-03-19130399

If any of these requests are unclear or unreasonable, please let me know and I'll try to improve them. Otherwise, I would deeply appreciate some help implementing these changes. Thanks so much. SWatPitneyBowes (talk) 15:53, 24 May 2024 (UTC)


 * Hi again, I would like to reiterate I am a Pitney Bowes employee. I'm aware that this means I can't make direct edits to this page and should, when in doubt, alert other editors to my conflict of interest.
 * Now that we are clear about my COI, I would like to request some edits to the info box: - Replace Marc Lautenbach as President, CEO who left in October 2023 with Lance Rosenzweig as Interim CEO. - Replace Ana Marie Chadwick as Executive VP, CFO who left in April 2024 with John Witek as Interim CFO
 * References: https://sourcingjournal.com/topics/logistics/pitney-bowes-second-interim-ceo-lance-rosenzweig-jason-dies-global-ecommerce-cost-cuts-shipping-mail-511796/
 * https://csimarket.com/news/pitney-bowes-cfo-departure-raises-concerns-amidst-revenue-decrease2024-03-19130399
 * Hi I noticed you have implemented some changes on the page before and was wondering if you would be able to review my request. I would deeply appreciate some help implementing these changes. Please let me know if you have any questions or need any more sources. Thanks so much.SWatPitneyBowes (talk) 15:28, 6 June 2024 (UTC)