Talk:Planet Soho

poor service from planetsoho
sohoos and planetsoho have gone from a great idea in 2010 to an appalling experience with the worst support I have ever experienced in such a short time, their rapid decline has been meteoric.

When initially launched there was a raft of useful business aligned features and tools that any start-up business would be delighted to get hold of for free. I raved about them at launch, encouraging my customers and peers to take a look at this feature rich small business platform.

Slowly over time each of these useful tools within sohoos were withdrawn, eventually leaving only the invoicing module as being of any use to me. Each time their developers withdrew a feature they told us they were going to make it better (but it was not broken) when they tried to re-implement it it was now broken, then would follow a crude serious of work-a-rounds to get the feature to work. Never once did they roll-back a bad change to their platform/system, they just carried on breaking more features and withdrawing others that were working perfectly. There seemed to be no control. No one was at the helm of this sinking ship or as I now prefer to believe, they did not care. Some of the things that disappeared never to return include

Android app (worked well) Reporting function (worked well and extremely useful) VOIP calling (was a great tool and worked really well) Multiple user access Email integration I have been locked out of my account, they have lost all my data for a tax year, they have promised to call me and resolve issues, at the moment I am waiting 3 weeks for Steven from their support staff to call me like he promised he would contact me the next day. I could go on for hours about all the failures of their support to correct issues, but I wont bore you will all the details. Be warned; sign up with www.planetsoho.com or www.sohoos.com at your peril

— Preceding unsigned comment added by 80.195.130.166 (talk) 12:18, 19 February 2013 (UTC)