Talk:Service request management

Normally we talk about "Service Desk" and not "Help Desk" when ITIL is concerned. Consider changing this and linking to "Service Desk" which already exists as an article.

There is no reference in ITIL to an 'actionable service catalog' or 'service request management'. These terms should not be directly associated with ITIL. They are industry generic concepts that have existed outside of ITIL and should be referenced accordingly.

If you feel otherwise please make specific page references using the core ITIL publications.

ITIL does has under 2 pages in Service Operations on Request Fulfillment, but prefers to associate this with incident management.

Also - a definition of what constitutes an actionable service catalog would be useful. —Preceding unsigned comment added by Servicemanagement101 (talk • contribs) 23:57, 18 December 2008 (UTC)

External link www.sm-s.org
This Californian website claims to be a Society for Service Management but based on the details supplied on the website I can see no sponsors named and no official affiliations. I suspect this website is a fraudulent con. If replace again I suggest it is removed immediately as it contravenes WP:ELNO #4 and #5 and probably #10.—Ash (talk) 08:12, 22 August 2009 (UTC)