Talk:Service science, management and engineering/Archives/2020

Objection to deletion
The content is being improved. The broken links are being removed. The paragraphs and sentences are being reordered and shortened to put most relevant material first. Spohrer (talk) 19:09:20 UTC Saturday, August 15, 2020 (UTC)

Thanks to user:Spohrer for their expert efforts. Please watch out for CoI considerations but note that it says "Subject-matter experts (SMEs) are welcome on Wikipedia within their areas of expertise, subject to the guidance below on financial conflict of interest and on citing your work. SMEs are expected to make sure that their external roles and relationships in their field of expertise do not interfere with their primary role on Wikipedia." Andrew🐉(talk) 20:43, 15 August 2020 (UTC)

Thanks to user:Andrew Davidson for your guidance. Will make no further edits to page without discussion here first. My efforts yesterday were (1) to fix broken links, (2) reorder and shorten material (more encyclopedic), and (3) beginning to contact original authors and those who have added content to see if some of the less relevant materials can be removed, replaced with links to other Wikipedia articles, or appropriate citations by others in the field of study (not my own citations). Will also re-read CoI for other appropriate ways to improve the article without adding new content to what was already there Spohrer (talk) 12:28:03 UTC Sunday, August 16, 2020 (UTC)

Proposed Improvements
1. Delete the section "Definition of service." Readers can refer to either Service or Service-dominant logic.

2. Delete most of the "Further reading" as already suggested. These few are concise and relevant to the history of SSME and the study and innovation of service systems:


 * Hefley B, Murphy W (eds.) (2008) "Service Science, Management, and Engineering: Education for the 21st Century." New York NY USA: Springer.
 * Xiong G, Liu Z, Liu XW, Zhu, Shen D (2013) "Service Science, Management, and Engineering: Theory and Applictions." Cambridge MA USA: Academic Press.
 * Cardoso J, Fromm H, Nickel S, Satzger G, Studer R, Weinhardt C (2015) "Fundamentals of Service Systems." New York NY USA: Springer.
 * Kijima K (ed.) (2010) "Service Systems Science." New York NY USA: Springer.
 * Qiu RG (2014) "Service Science: The Foundations of Service Engineering and Management." Hoboken NJ USA: John Wiley & Sons.
 * Galvendy S, Karwowski W (eds.) (2010) "Introduction to Service Engineering." Hoboken NJ USA: John Wiley & Sons.
 * Andersen B, Howells J, Hull R, Miles I, Roberts J (eds.) (2000) "Knowledge and Innovation in the New Service Economy." Cheltenham UK: Edward Elgar.
 * Metcalfe JS, Miles I (eds.) (2000) "Innovation Systems in the Service Economy: Measurement and Case Study Analysis." New York NY USA: Springer.
 * Gadrey J, Gallouj F (eds.) (2002) "Productivity, Innovation and Knowledge in Services: New Economic and Socio-Economic Approaches." Cheltenham UK: Edward Elgar.
 * Maglio PP, Kieliszewski CA, Spohrer JC (eds.) (2010) “Handbook of Service Science.” New York NY USA: Springer.
 * Pym D, Taylor R, Tofts C (2007) "Public Services Innovation through Technology." Bristol UK: Hewlett-Packard.

3. Rename section called "Toward a science of service" to "History" and make it the last section.

Others recommended these changes to Spohrer. Others can make the changes, or Spohrer can if there is no objection. Spohrer (talk) 13:28:48 UTC Saturday, August 22, 2020 (UTC)

Removing less relevant material
If there are no objections, I plan to make the above changes to shorten the article by removing less relevant material. Sknetsurfer (talk) 16:11:33 Wednesday September 2, 2020 (UTC)

Thanks to Sknetsurfer. Spohrer (talk) 16:27:32 Wednesday, September 2, 2020 (UTC)

I made the changes suggested above. Sknetsurfer (talk) 15:16:10 Wednesday September 6, 2020 (UTC)