Talk:Software as a service/Archive 2

Payment Models
It seems to me that this page is missing a payment model: "pre-pay" or "pay-as-you-go", as it were. Works just like a pre-paid mobile phone or Oyster card or whatever. I only know about it from FORscene but I can't believe there aren't other specialist web-services using the model ... I just don't know of them. Anyone? --JennyRad 10:59, 24 June 2006 (UTC)

SaaS Enablement for ISVs
The section SaaS Enablement for ISVs looks like a classical example of advertisement to me. If no one objects I'll remove the whole section altogether. --Pkchan 09:48, 26 February 2007 (UTC)

SaaS Reference App

 * LitwareHR: A SaaS reference implementation meant for guidance purposes.(Ariel Schapiro 14:18, 20 March 2007 (UTC))

SaaS Adoption
I think the following paragraph could use some rewording (emphasis added)

Computing itself is a commodity: In the past, corporate mainframes were jealously guarded as strategic advantages. More recently, the applications were viewed as strategic. Today, people know it’s the business processes and the data itself—customer records, workflows, and pricing information—that matters. Computing and application licenses are cost centers, and as such, they’re suitable for cost reduction and outsourcing. The adoption of SaaS could also drive Internet-scale to become a commodity.[7]

The italicized text above is opinion. In many cases, applications continue to be viewed as strategic assets. (For certain, applications are strategic assets for the SaaS provider!) Dschwarz 03:33, 12 July 2007 (UTC)

IDC Link
Note that the links to IDC do not seem to work. As such they should be removed.Brian Ford (talk) 19:03, 18 November 2007 (UTC)

"SaaS providers"
IMO the list must be spllied (huh? Brian Ford (talk) 19:03, 18 November 2007 (UTC)) by brief description which service exactly is provided. For example, Google is listed here. What kind of software it delivers to customers? List of Google products doesn't give a hint. `'mikka (t) 16:43, 3 October 2006 (UTC)
 * I have removed the external links and added links to Wikipedia articles. We really don't want to open this list up to external links.—WAvegetarian&bull;(talk) 19:07, 17 October 2006 (UTC)

Webdex is a SaaS company. Someone continues to delete it from this list and other pages. Who makes these decisions? And on what grounds? Ranaweeram 21:47, 6 November 2006 (UTC)
 * Most probably on the grounds of low notability. Wikipedia is not Yellow Pages. `'mikkanarxi 00:58, 7 November 2006 (UTC)
 * Please read the notability inclusion guidelines.—WAvegetarian&bull;(talk) 22:11, 13 December 2006 (UTC)

IMO the list should be removed entirely, as otherwise we'll have nothing but endless debates on who does or doesn't qualify. Let the article be strictly about the practice of SaaS, and not be a linkfarm for providers. Fan-1967 17:00, 28 December 2006 (UTC)

POV Check
Using the example of SuccessFactors as a SAAS provider to Wachovia provides the vendor advertising, as it links to their press releases on their site. This does not follow the Wikipedia:neutral point of view guidelines and should be removed. PRlady 20:25, 10 September 2007 (UTC)

I agree! Psteele01 21:20, 4 October 2007 (UTC)


 * removed POV material, if you think that the article needs more work to become NPOV, please go to Neutrality_Project and post it there. &Lambda;ua&int;  Wi  se  (talk) 15:44, 7 January 2008 (UTC)

Market Size
I don't know where to add this in the article but i think it is interesting nonetheless:

in 2005 the market for SaaS had a size of about 3.35 bill.$; it is expected to grow to about 12 bill.$ by 2012 [The economist, April 22nd 2006; pp. 60-61]. --89.51.71.168 18:41, 29 May 2006 (UTC)

thankyou —Preceding unsigned comment added by 66.165.23.31 (talk) 23:50, 24 April 2008 (UTC)

Multi-tenancy
One key point which must be made is that SaaS applications should include a multi-tenant architecture. Multi-tenant means that the database model is built to support several different entities on the same database, although those entities can never see each other's data. They share the database however, making the system more scalable at a far lower cost.

Multi-tenancy is not a new idea. In fact the original computer systems built for business, used this model. Think of ADP, as an example. Thousands of companies keep their information on the same database and machine at an ADP processing center; however, they never see each others data. Multi-tenancy is a key feature required for affordable, utility computing.


 * The topic of whether Multitenancy is required to be SaaS is controversial, and I think most in the field would argue that this isn't a requirement. In order to scale to large numbers of customers with SaaS, MT is definately preferred. But for SaaS providers that only target small numbers of customers, Single Tenant may be the right call. See Gianpaolo's blog for a good discussion. Peter Laird 02:22, 28 June 2008 (UTC)

what about adding other types of services that came from SaaS like...
Anneaholaward (talk) 18:51, 20 May 2008 (UTC)

from SaaS adoption:

Computing itself is a commodity: In the past, corporate mainframes were jealously guarded as strategic advantages. More recently, the applications were viewed as strategic. Today, people know it’s the business processes and the data itself—customer records, workflows, and pricing information—that matters. Computing and application licenses are cost centers, and as such, they’re suitable for cost reduction and outsourcing. The adoption of SaaS could also drive Internet-scale to become a commodity.[7]

What about mentioning the other as a service technologies that are popping up because of SaaS?

like

Communications as a Service from the Gartner report

or

Voice as a Service from the VoIP industry


 * I did an analysis of all of the "aaS" variants and created a visual map and reference guide. If people find this useful, please add it to the External Links section. Peter Laird 02:22, 28 June 2008 (UTC)

--

I agree, the article comes across as a complete sales pitch, and far too optimistic. There are quite a few risks that are entirely ignored. One example would be that the provider has all of your data. Is it secure? (I wouldn't bet on it, if your internal security is any good. Many large on-line shops can't even protect lists of credit card numbers.) If they leak your proprietary data, what are your recourses? Can you get copies of your data that can be used elsewhere? Etc. etc. —Preceding unsigned comment added by 203.212.48.103 (talk) 13:59, 16 June 2008 (UTC)

SaaS is a Business Model and an Industry and is thus much more than a "delivery method"
I'm a SaaS focused venture capitalist and I think this entry is a year or two out of date - some people still use the term this way but I don't think it reflects the most prevalent understanding of the term today. We have a database of 500 SaaS companies and have talked with many of them and few would agree with the definition this way. Lots of the old line client-server software people like to categorize it this way but that doesn't make it right. salesforce.com is so fundamentally different than an ASP it's not useful to put them under the same term. It's akin to calling "e-mail" a delivery method for a letter.

while the one-many distinction is important, it doesn't distinctively identify a SaaS company - an ASP, for example, could host and resell a multi-tenant app created by someone else but that wouldn't be SaaS, it would still be an ASP

to understand this best one needs to look from the perspective of the app provider not the consumer

ASP - a company delivering an application through the internet that they did not develop and do not own

SaaS - a company that developed a "net-native" or "web-native" (i.e. that is designed from inception for use by customers through the Internet) business application that is: * Environment-centric in that is designed and implemented in only one operating system and database, * Multi-tenant in that multiple customers are served simultaneously in one instance of the application, and * Hosted in an Internet data center and not on the customer’s premise

Subscription pricing is common but not necessary (there are transaction based SaaS pricing models as well).

Client-server software companies that offer a hosted version of their application are thus not SaaS. That is just software delivered differently.

While companies such as Google and Yahoo! meet the technical definition above, SaaS is understood to refer to B2B applications not B2C

I'm new to wikipedia (as an editor not user) so I didn't want to just stick this in, but if a real wikipedian wants to do a bit of research I think you will find plenty of support for a modification of the definition along these lines. If nothing happens I'll dig through my stacks of industry research when i find the time and provide some supporting citations

There is a lot more that could be done to build out this entry, but until we get the basic def right it feels premature SaaSVC 04:35, 26 January 2007 (UTC)


 * Useful article. But let us improve the article if needed. I came accross this web page which may add to our understanding of the issue.

Sanjiv swarup (talk) 02:53, 12 June 2008 (UTC)

thanks!for your above mentioned link it really made me understand abt the issue.Anoopnair2050 (talk) 17:15, 24 July 2008 (UTC)

Centralized Computing
This seems to be a business model for centralized computing (albeit on a public network and not a private network (intranet)). It's not really a technical topic unto itself, given what I read here. I don't think this is clear enough in the article, as it mixes technical information with the business model information. This includes numerous other related articles regarding the business model of hosting an application on a server (i.e. application service provider, and having clients download it. I think this topic might need a clean-up and some merges and such. Compare and contrast "software as a service" and "application service provider" and "cloud computing" with centralized computing (computer terminals, workstations, etc.). --72.39.35.178 (talk) 02:17, 13 August 2008 (UTC)


 * Disagree. A single server as discussed in centralized computing is certainly one deployment architecture for SaaS, but not the only one, just the one least likely to scale up to get a volume where it looks profitable. SaaS is a business model, not an architecture. SteveLoughran (talk) 21:24, 7 September 2008 (UTC)

sub section = Political Adoption
I reproduce the para here

The 2008 Presidential campaign season marks the first time that candidates have employed on-demand services or software-as-a-service to secure millions of dollars and build grassroots support. SaaS Technology is used for fundraising, connecting with constituents, and to create awareness. For instance, Barack Obama used the Internet to successfully mobilize masses of young voters to participate in the U.S. primary elections.[10]

this seems to hav nothing to do with SaaS. Suggest deletion

Sanjiv swarup (talk) 09:50, 10 September 2008 (UTC)


 * I agree with Sanjiv that it ought to be deleted. Carl.bunderson (talk) 19:12, 10 September 2008 (UTC)


 * Done. Carl.bunderson (talk) 04:07, 13 September 2008 (UTC)

Questions
Is SaaS a new technologies of Internet Hosting Paradigm
 * by Paradigm I refers the possibilities that it may belong to one of the following on the right template

--142.22.48.251 (talk) 04:16, 27 January 2009 (UTC)

Testing of SaaS
I started trying to clean up the badly-written testing section, and noticed that, despite the assertion at the beginning of the list about SaaS presenting "unique challenges" in testing, there's nothing on the list that isn't vital to testing ANY network application/web application/other multi-user application. I am therefore deleting this section; if there's some reason SaaS testing IS unique, someone should write about it, but I'm not finding anything. e v i l d e a t h m a t h 16:56, 4 February 2009 (UTC)


 * biggest issue I've found as a consumer of services (like EC2) is that you run up a bill every time you run your tests. Also, few service providers offer a mock service API that is designed to fail in interesting ways, so I can't check what happens if I, say, ask for too many EC2 nodes than amazon has to hand, or see what happens if the nodes get promised but all of them fail to come up. We need mock services alongside the live ones. SteveLoughran (talk) 17:10, 4 February 2009 (UTC)

Link to DreamSimplicity's Buyer's Guide
I would like to submit the following link http://www.dreamsimplicity.com/saas-blog/tags/SaaS-Buyers-Guide/ to be included under the external links section, but there seems to be some question as to the intent of the submission. Please allow me to clarify... Although, DreamSimplicity is a commercial venture, it is not the intent of DreamSimplicity to promote itself through Wikipedia. I believe that the "Buyers Guide" will be a valuable addition to the article and provides a different perspective and new information than what is currently included in the article. Therefore, I would like to resubmit the link for inclusion. Dlee8888 (talk) 18:16, 12 May 2009 (UTC)
 * We don't commerical links such as this one to Wikipedia. See WP:EL for more information and please refrain from adding it again. Thanks. - MrOllie (talk) 18:38, 12 May 2009 (UTC)

Internationalisation "Fall of YYYY"
I guess this is a simple oversight but tor anyone outside of North America "Fall of 1998" has little meaning. I.e. "Autumn" is at the beginning of the year where I am from.

See the 'History' section

203.171.42.7 (talk) 04:45, 28 October 2009 (UTC)

History
The article leads the reader to believe that SaaS is quite a recent concept. It is simply wrong. It is only a recent term. The airline industry has enjoyed these kinds of architectures since 30-40 years at least, under the name of "multi host architectures", up to the level 4 described in the text, which means including multitenancy. Vincent Lextrait (talk) 08:23, 16 December 2009 (UTC)

Philosophy
Not everyone knows what Unix is so a link was added to it.Greenopedia (talk) 20:16, 29 January 2010 (UTC)

Redirect
I agree. SaaS and cloud computing are related but different. Please put back the SaaS page.JLRedperson (talk) 20:16, 24 February 2010 (UTC)

Stubbing article
This article is in a sufficiently poor state that I feel we would be better off to rip out the unverified content (read: most of it) which means essentially stubbing it. I trimmed it back to this revision before merging with cloud computing, and while merging may have been a bit extreme, I don't see how we can fix it from here. Even if we could find references for half the stuff in there, most of it doesn't belong there anyway. Does anyone have a problem with going back to this revision, knowing that we will still have access to the problematic version from which we can pull across any particularly useful content. -- samj in out 10:52, 1 March 2010 (UTC)
 * Sam, I think it would be more constructive if you were to make specific suggestions for changes and improvements to this article, rather than replacing it with a stub such as you propose. Also I think the redirect on SaaS should be restored to point to this page, not cloud computing. The concept of SaaS is broader, and I think more concrete, than cloud computing. SaaS is not obsolete, although it predates and does not necessarily imply use of "the cloud". On the other hand, most scenarios referred to as "cloud computing" are some form of software as a service. Let's not confuse matters further by excessively invoking one of today's most heavily abused buzzwords. JCLately (talk) 01:58, 2 March 2010 (UTC)
 * That was a bot edit - I've reverted it. As for suggestions, the overwhelming majority of the article is unverifiable and much of it is not neutral, so the path of least resistance from here (rather than trying to find references for the guff that's there) is to start (almost) from scratch, as I did with the cloud computing redirect - at least from there we'd have been able to flesh it out within an article that gets some [editor] attention and spin it off again when it's ready. Plus the content is stale and there are a lot more resources today then there were previously on the subject. -- samj in out 21:12, 7 March 2010 (UTC)

Redirect and reversion
I agree this article needs an extensive rewrite - that said, it is probably best to do it with the existing article, rather than converting to a redirect and starting again. So I've reverted. - Bilby (talk) 08:01, 25 February 2010 (UTC)


 * The article as it stands is utterly ridiculous. I had intended that it be expanded until it could justify an article on its own right again but if you insist then I'll just tag the hell out of it and/or stub it and we'll do it from here - not too fussed, result is the same. What we have is an embarrassment that I am regularly making excuses for. -- samj in out 08:18, 25 February 2010 (UTC)


 * Thanks - I'd be grateful if you could identify problems and raise them here so they can be addressed. It would make fixing this a lot easier. - Bilby (talk) 08:55, 25 February 2010 (UTC)


 * Actually I think the problems are fundamental and the field has changed so much while the article has been dormant that the best way forward is to stub it and build it out with verifiable sources. -- samj in out 13:10, 25 February 2010 (UTC)


 * Possibly - I can see a few sections which, as you say, probably should just go. The difficulty is that I find it to be much easier to rewrite an article where I have a bit of a framework than to work up from nothing. (Even if the framework is outdated). I've pulled together a few sources (mostly journal articles, as my focus right now is on definitions), and I'll see where it takes me: I probably need to cover this issue to a small extent in a course I'm running this semester, (we are doing a bit of an overview on Cloud, so some SaaS wouldn't be amiss), thus a bit of a refresher on the state of current research won't hurt, and thus I kill two birds, so to speak. Any suggestions would be greatly appreciated. - Bilby (talk) 13:54, 25 February 2010 (UTC)

Thanks, Bilby, for reverting the page. I think we should ask the Wiki computing project editors to help us get the page updated objectively. I will also work on the article next week or the week after with objective, referenceable material. I agree the article needs work, but with more than 60,000 page views monthly this is a popular page. JLRedperson (talk) 14:50, 25 February 2010 (UTC)


 * Wow! All the more reason to stub it sooner rather than later. -- samj in out 02:11, 26 February 2010 (UTC)


 * "I think we need a ref which shows that this online CMS counts as SaaS" (from the edit logs). This is not how we need to handle this article - it's trash and it's misinforming 2k visitors per day. -- samj <sub style="color:maroon;">in <sup style="color:green;">out 08:39, 26 February 2010 (UTC)
 * I'm a tad confused. What was the problem? Someone added some software claiming it was SaaS. But if they're going to make that claim, they will need to provide a source. - Bilby (talk) 08:43, 26 February 2010 (UTC)
 * Ok so it's all well and good to bring back the unverifiable content, much of which looks like original research (SaSS?) but I would have assumed you would have then made some effort to fix its various problems. If the consensus is to keep the content even if it violates a bunch of Wikipedia policies (WP:N, WP:V, WP:NPOV, WP:OR & WP:ADVERT come to mind) then what is the process? Templating? AfD? -- <u style="text-decoration:none; font-family: papyrus;">samj <sub style="color:maroon;">in <sup style="color:green;">out 21:22, 7 March 2010 (UTC)

Middle ground
Ok I think I have found the middle ground. The content that's there can't stay per policy so we either need to find references for the old content or create new content from new references. How about we revert to the stub and copy the old version to a sub-page or userspace. Then we can bring across content as necessary, but aren't feeding 60k visitors per month unreferenced BS. We'll then also pick up the latest references on SaaS and should ultimately end up with a fairly decent (or at least accurate) article. -- <u style="text-decoration:none; font-family: papyrus;">samj <sub style="color:maroon;">in <sup style="color:green;">out 21:31, 7 March 2010 (UTC)
 * I missed this from User:Bilby so let's see where that goes (though I would still prefer we got this out of the public eye while we clean up) -- <u style="text-decoration:none; font-family: papyrus;">samj <sub style="color:maroon;">in <sup style="color:green;">out 23:56, 7 March 2010 (UTC)

Updating content with verifiable references
Hello, I have been writing about software for more than 20 years, as an employee with several companies and as a writer with my own business. I am researching SaaS and have begun making changes to the article with current references, information, etc. The goal is to present factual, unbiased, neutral content that helps explain this concept in terms that an ordinary citizen of the world can understand. I welcome any and all improvements and especially current references to help present this material. JLRedperson (talk) 00:40, 17 March 2010 (UTC)
 * That's great, thankyou. As the definition has no doubt shifted, don't be afraid of removing content - in fact it would arguably be better to use recent reliable sources than to pay any attention to existing content/structure. -- <u style="text-decoration:none; font-family: papyrus;">samj <sub style="color:maroon;">in <sup style="color:green;">out 10:22, 23 March 2010 (UTC)
 * Yes - I think things have moved on a bit, and is now emerging in its modern form as Cloud computing. Stephen B Streater (talk) 21:52, 8 April 2010 (UTC)
 * According to a Sandhill report: "Software-as-a-service, infrastructure-as-a-service, and platform-as-a-service are three delivery models often used in talking about cloud computing. Telford didn't specify two additional ones, although analysts also refer to "public" and "private" cloud forms."  Telford is at IBM.  The research was conducted by TechWeb, a UBM company that publishes InformationWeek, and by McKinsey & Co. The link to the InformationWeek article is at: http://www.informationweek.com/news/security/app-security/showArticle.jhtml?articleID=224201242&pgno=1&queryText=&isPrev=   I don't have time right now to update, but my research to date does show 5 types of cloud computing similar to this InfoWeek article---SaaS, IaaS, PaaS, public and private.  Do you agree? ````

Ellison
Needs clarification: "The applications Ellison founded, NetSuite and Salesforce.com"

According to the Salesforce.com article, "The company was founded in 1999 by former Oracle executive Marc Benioff"

Samparker 18:54, 4 December 2005 (UTC)

Larry Ellison founded Oracle NAVEEN, a database company. The software he created served as the basis for SaaS, in fact, Larry Ellison was one of the first to preach the virtues of Internet Software vs. Client Server Software. When he moved his entire company (consisting of thousands of databases) to a web-based infrastructure, he claims to have saved his company millions of dollars. --JennyRad 10:59, 24 June 2006 (UTC) But Salesforce was founded Benioff. Are you disputing that claim? Brian Ford (talk) 19:03, 18 November 2007 (UTC)


 * Ellison was an early/initial investor in both Salesforce and Netsuite, that is where that comment is coming from. To call him a "founder" based on that is probably misleading. Peter Laird 02:22, 28 June 2008 (UTC)

Ellison is known for publicly criticizing SaaS on multiple occasions Anneaholaward (talk) 16:51, 9 April 2010 (UTC) —Preceding unsigned comment added by Anneaholaward (talk • contribs) 16:47, 9 April 2010 (UTC)

what is the difference between SAS and SASS.
what is the difference between SAS and SASS. Are they the same thing? —Preceding unsigned comment added by 216.175.89.228 (talk) 00:39, 15 August 2008 (UTC)

Should SaSS be a separate stub? Anneaholaward (talk) 16:53, 9 April 2010 (UTC)

I don't agreem that this article is 'commercial'
Software as a Service is just a general term for software that is made availalbe on the internet. The article sounds quite ok to me, so I don't agree with all the 'banners' about how bad the article is. I'm not an expert and I had a lot of criticism, so I won't contribute. Just wanted to give my opinion.

Is this the BEST article ever, no? But I do agree it doesn't seem that advertising like. Anneaholaward (talk) 15:06, 7 May 2010 (UTC)

The whole article really needs to be re-written. SaaS = Software as a Service and the biggest problem with the article is the article focuses on INTERNET only applications. Software as a Service has been around way before the Internet. Norton Anti-Virus is a SaaS application and it can and does run locally on the PC. SaaS simply means providing a service and using software to do so. It does not need to run on the internet to accomplish the goal of service being provide via software.

Typically SaaS is subscription based software or services whereby software is involved. The whole premise of the article as it is written ASSUMES only internet applications. —Preceding unsigned comment added by Mdmatney (talk • contribs) 04:51, 1 June 2010 (UTC)

I totally disagree, to be SaaS you have to be 'as a service' meaning it is provided remotely. It is just software if it involves a shrink-wrapped box, it requires installation, upgrades, etc. which SaaS simply does not.Anneaholaward (talk) 18:02, 18 June 2010 (UTC)

An wiki error, at this category, I think
..but I cannot correct it. I say the error is at the wiki writing'cause the original: is like this other I do not understand it'cause I don't know a lot about wiki editing (categories); i.e: error mechanism (what I think is an error). <BR>About cloud computing subject (after the former technical(wiki) point) : <BR>why the author wanted to hide: Service-oriented (business computing) versus Software as a Service (SaaS) ?. Ciao! --PLA y Grande Covián (talk) 03:34, 18 August 2010 (UTC)
 * <NOWIKI></NOWIKI>
 * <NOWIKI></NOWIKI>

SaaS Shortcomings
There are a couple of notable weaknesses in the SaaS model which should perhaps be mentioned.

1. Since the system is completely dependant upon the Internet connection of the client, if that Internet connection is disrupted for any reason the client loses all access to their applications and possibly data. [This is the nature of the Internet. If your car breaks down it's hard to drive. If the phone line running up to your home breaks it's hard to talk over a land line. There are work arounds. Brian Ford (talk) 19:03, 18 November 2007 (UTC)] This also means you have to be careful in choosing your SaaS provider -- if they have a single datacenter and that center is located in, say, New Orleans, you may lose access to your apps and data if another hurricane rolls thru. [Yet another obvious observation. Brian Ford (talk) 19:03, 18 November 2007 (UTC)]

2. The system is completely dependant upon the Internet connection of the client and no ISP is going to give you 100Mbps switched bandwidth to the SaaS site. There are all kinds of potential performance issues. An internal server may cost more to maintain, but it's also going to be considerably more responsive. [If a web based app is designed to need more bandwidth than an average user might have isn't that a bad design? The same can be said for an "internal server". This point desn't seem to add value to the conversation or the SaaS entry. Brian Ford (talk) 19:03, 18 November 2007 (UTC)] -- I disagree. The article exists to educate people about SaaS, and this is one example of information that must be considered before the article can be said to fairly describe SaaS.--Mooncaine (talk) 15:36, 31 July 2008 (UTC)

3. If the SaaS site is hosting your data how can you ensure that the data is secure? If you miss a payment on your hosting fee will they hold your corporate data hostage to force payment? If the SaaS company goes bankrupt or is somehow taken over are you going to have to fight to get control of your data again? [How secure is the bank? How secure is your employer? This point belabors the point that there is some inherent risk. Brian Ford (talk) 19:03, 18 November 2007 (UTC) ]

4. The service provider can remove customer's access with or without notice if there are payment, legal, agreement, law enforcement, or other issues. Or if there are errors which cause the service providers to believe there are such issues. —Preceding unsigned comment added by 12.155.51.150 (talk) 18:52, 17 February 2010 (UTC)

Obviously I'm not a great fan of the ASP/SaaS model for mission-critical applications. ---B- 22:44, 26 March 2006 (UTC) Not a fan; you don't say? Most of these "shortcomings" don't seem to have been well thought out. Brian Ford (talk) 19:03, 18 November 2007 (UTC)


 * Many of the issues you raise are a function of the hosted nature of most SaaS offerings. The rise of virtualization technologies coupled with the emergence of the software appliance leads to the possibility of non-hosted SaaS - where the customer runs the entire stack on-site (or at their choice of co-lo facility) but the stack is still a black-box, maintained and supported by the SaaS vendor. Essentially, move the physical location of the SaaS system without changing any of the service and business model involved. Bpjadam 15:06, 27 June 2006 (UTC)


 * I think that Brian Ford's rebuttals are unfounded. Web based apps are less responsive than desktop apps, period. Security is a concern, much moreso when passing data on the internet. Depending on the internet does introduce more risk than just using a desktop app on a local hard drive. All of the points that Brian Ford is attempting to discredit are valid and should be included in the article. 24.143.70.245 (talk) 09:34, 26 June 2008 (UTC) -- I agree. I cannot help but think that Brian Ford represents only one side of a debate on the value of SaaS. A Wikipedia article is not a place to present a one-sided article about a topic for which there are, clearly, divergent opinions among the readership.--Mooncaine (talk) 15:36, 31 July 2008 (UTC)


 * Brian Ford works, or worked, for a company selling SaaS, is why: http://www.google.co.uk/#hl=en&source=hp&q=%22Brian+Ford%22+SaaS&aq=f&aqi=&aql=&oq=&gs_rfai=&fp=bc94b21f6285e8fe Perhaps if SaaS sold a bit better Brian wouldn't have quite so much time to whinge about Wiki articles. How did RubyConf 2010 go Brian? I agree, these are all shortcomings with the SaaS model, and the first point is the exact reason why my old company chose not to pursue a rather expensive implementation of the SaaS model. Your car analogy makes no sense as well. The point is SaaS requires the internet, and hosting internally does not. You'd have to modify your analogy to be between a car, and a special car that a specific company dropped off for you every time you needed it. I'm so sick of shill articles on Wiki, they are destroying whatever reputation Wikipedia had. —Preceding unsigned comment added by 94.5.13.206 (talk) 16:47, 22 November 2010 (UTC)

The article states that SaaS is also another name for Utility Computing. Utility Computing is however providing and using hardware/computing power and not Software —Preceding unsigned comment added by 212.136.56.20 (talk) 12:43, 23 November 2007 (UTC)

I would also question the bias of this article, it appears that the author is pro-SAAS and is reluctant to mention any of its shortcomings. If SAAS was as great as the author would have you believe every business in the world would have converted their infrastructure to SAAS which is clearly not the case. I'll admit there are benefits but sighting security as one of them is misguided this is clearly one of the reasons business are likely to keep away from SAAS. —Preceding unsigned comment added by 195.245.252.204 (talk) 10:22, 30 September 2008 (UTC)

Security is definitely a benefit of SaaS. The security of the data centre is typically significantly better than a client could afford to set up themselves (or at least a lot cheaper using a SaaS service) whether on their own premises or at a data centre. So in that very important way, it allows a company to increase the security of their data in ways that they may not otherwise be able to. The additional security isn't inherent in the SaaS model because a client has access to that technology without SaaS. but the affordability and speed of rolling out such security improvements is very much an attribute of the SaaS model. The down side is that there is less control. If the client has very specific or frequently changing security requirements then a SaaS deployment may not be the best option. Security, in my experience, is not "clearly one of the reasons businesses are likely to keep away from SaaS". It is one of the major concerns that business have. But in my several years of experience talking to businesses about this, they look into it and then discover it isn't really a problem for them. I would say over 80% of businesses I talk to would state security with SaaS as a major concern. But well over 90% of those businesses end up going for a SaaS deployment after evaluation - clearly concluding that security is either the same or better. I'm new to wikipedia editing so please forgive me if I've not presented this clearly. I provide businesses with SaaS and on-premise solutions and the above is based on experience and a survey commissioned from an independent researcher. —Preceding unsigned comment added by 78.33.229.25 (talk) 09:37, 17 March 2010 (UTC)

I do agree with the above entry that SaaS security is often a key concern for the CIOs but not always the deal breaker. Still, not all SaaS companies have the same standard when implementing their security policy and process. Therefore, until an industry standard emerges or more SaaS security related innovation occur, security will always perceive to be one of the key concerns. Imapro grad (talk) 02:12, 14 April 2010 (UTC)

What "third parties"?
"corporate data is being stored, and controlled, by third parties" If the first party is the company owning the information, i.e. the SaaS customer, and the second party is the SaaS service provider, who manages the "cloud" installation, including server software and API for customer access, then who are the alleged "third parties" who somehow get their hands on the customer's data?? 198.144.192.45 (talk) 05:47, 17 January 2011 (UTC) Twitter.Com/CalRobert (Robert Maas)


 * The term "third party" follows from the first party being the SaaS customer owning the information (i.e. Books-R-Us), the second party being the company or person described by the information (i.e. John Q. Reader) and the third party is anyone else, including the SaaS provider, SaaS developer and the ISP. Those third parties represent the potential risks for the SaaS customer. --151.147.253.252 (talk) 15:37, 26 April 2011 (UTC)

Move?
<div class="boilerplate" style="background-color: #efe; margin: 2em 0 0 0; padding: 0 10px 0 10px; border: 1px dotted #aaa;">
 * The following discussion is an archived discussion of a requested move. Please do not modify it. Subsequent comments should be made in a new section on the talk page. No further edits should be made to this section. 

The result of the move request was: not moved. Favonian (talk) 16:48, 18 December 2011 (UTC)

Software as a service → Software as a Service –
 * Capital S for Service is most used in recent literature .marc. (talk) 14:57, 11 December 2011 (UTC)
 * Object. As far as I can tell, not a proper noun, so should not be capitalised (see WP:CAPS). Jenks24 (talk) 15:06, 11 December 2011 (UTC)
 * Oppose. No reason given for the change. Capped in the literature? Not according to this ngram evidence. See the diversity of usage in this Googlebook search: "software as a service is" (with "is" added to sample usage in text, not titles). This is a Wikipedia style matter, and WP:MOSCAPS calls for no unnecessary capitalisation. This case does not rise to a necessity of any sort. N oetica Tea? 04:40, 12 December 2011 (UTC)
 * The above discussion is preserved as an archive of a requested move. Please do not modify it. Subsequent comments should be made in a new section on this talk page. No further edits should be made to this section.

Salesforce.com
This does not belong in the article. Nothing in that sentence is verified by the source given, and the source itself is a event advertisement, not a neutral third-party reference. Unless a reliable source can be given that can verify this information, it does not belong in the article, and will be removed. - SudoGhost 04:12, 22 February 2012 (UTC)

Mis-categorisation as SaaS
I removed Adobe Creative Cloud from the list of services. People seem to decide it is SaaS because of the name rather than reading how it works. See http://onlinebusiness.about.com/od/dailyoperations/a/What-Is-The-Adobe-Creative-Cloud-Should-You-Subscribe.htm. Crucially, while there are some cloud services and it is sold on a subscription model, software is installed and run locally, and internet connections are only needed to verify licensing.

[Driveby anon] — Preceding unsigned comment added by 81.158.117.171 (talk) 08:19, 10 May 2013 (UTC)

Criticism should be updated with NSA/Prism software?
NSA/Prism captures data sent to SaaS data centers and it stores it. So I think this is one of the negatives of using a SaaS. You have no control over the information. 24.21.185.255 (talk) 18:27, 7 August 2013 (UTC)

This is a valid concern and the article should address the issue. Crazyforreading (talk) 09:12, 19 August 2013 (UTC)

Not a directory
I removed the list of notable service providers per WP:NOTDIRECTORY. It may have made sense when there were just a few providers but these days it's a meaningless list. Joja lozzo  04:47, 17 November 2013 (UTC)

"It has been suggested that this article be merged with Application service provider"
Do not merge: Many people who know nothing about this topic will search for "SaaS" (like I did). If the two articles were merged it would be harder to find pertinent information on Wikipedia. Crazyforreading (talk) 08:48, 19 August 2013 (UTC)

Do not merge: Software as a service is a software delivery model. While this model is utilized by application service providers, there is enough notability across the spectrum to warrant a separate entry for this particular delivery model. Crazyforreading's comments are also applicable. Lostraven (talk) 18:30, 10 September 2013 (UTC)

Do not merge: Software as a service to Application service provider is like Product to Vendor imo. --K0zka (talk) 20:51, 27 November 2013 (UTC)

Latency as a problem
One disadvantage claims that SaaSS must have high network latency because is it is running across a network. I question this, as gaming is one of the most latency sensitive applications, and gaming seems to be doing quite well in a mixed SaaSS environment (e.g. with the rendering engine locally but the game decisions being made server-side). MMOs prove the point alone… but look also to the decline of the "LAN party" where you'd haul your gaming rig to a friend's house so all of you can be on the same local network… why bother anymore. — Preceding unsigned comment added by 174.62.117.228 (talk) 01:04, 9 January 2014 (UTC)

Service as a Software Substitute
I did a short search on the term with google and apparently only Mr Stallman used the term "Service as a Software Substitute", there is no wider adoptation at the moment. I think it is fair to mention his criticism on the subject, but including in the introduction is not justified. --K0zka (talk) 10:05, 19 June 2014 (UTC)

C+ grade

 * I'm trying to find some quick definitions in standard English & found this article works ok in its first graf or so. Then it gets lost here and there in the weeds of programmer and tech marketing-speak. Really not necessary. This stuff is very much in life's mainstream and there's no need to make it sound exotic by using pointless jargon. For example (not necessarily from this article) why is "enterprise software" different or better than "business software?"

It's not. Some tech guy who went into marketing vaguely remembered that as a kid, he liked Star Dreck, and thus was born another little demon. 32.214.171.44 (talk) 15:32, 19 September 2014 (UTC)

Andrew Hoppin quote
Is anyone else struck that the lengthy quote from the apparently non-notable Andrew Hoppin is basically a plug for Andrew Hoppin and for WordPress? Prelude after noon (talk) 15:41, 6 December 2014 (UTC)
 * Maybe? Why don't you go ahead and edit it down? The bigger issue is that that paragraph (and the preceding one) are not actually criticism of SaaS at all and seem somewhat misplaced in that section. At the very least, they can be edited down into a single shorter paragraph. I'm also not convinced that Hoppin is not notable. CIO of the New York State Senate sounds like a pretty big deal to me. — m a k o ๛  17:24, 6 December 2014 (UTC)
 * Not just a former CIO of the New York State Senate, but also 2010 New York State Public Sector CIO of the Year! Prelude after noon (talk) 17:39, 6 December 2014 (UTC)

Coinage
I am removing the following sentence. "The term SaaS was coined by John Koenig for a non-profit conference in March of 2005 and has become the industry adopted reference term, generally replacing the earlier terms On-Demand and ASP (Application Service Provider)." Firstly it is unsourced. Secondly, it is not completely true - there is still considerable debate among experts about the preferred term for this concept - see for example Poll: Webware, SaaS or what?. --RichardVeryard 20:25, 12 April 2007 (UTC)
 * Here is a source: http://www.prnewswire.com/news-releases/marc-benioff--gerry-mooney-keynote-at-sold-out-software-as-a-service-conference-54307552.html
 * I| have found an earlier use of the term "Software as a Service" - Engines Emerge That Will Drive Software as a Service. The webpage is undated, but the author informs me that the article was written in March 2001. However, this is not the earliest use of the "software-as-a-service" term. See for example this note from an eBusiness Strategy conference in September 2000. And here's a report from June 2001 indicating that Citrix were downplaying its former emphasis on "software-as-a-service". The evidence suggests that the term may have been coined by Traver Gruen-Kennedy, then vice president of strategy at Citrix. --RichardVeryard 22:50, 12 April 2007 (UTC)
 * Just FUD by RV. Nothing at all at the cited link above.  — Preceding unsigned comment added by 173.228.46.237 (talk) 13:27, 5 June 2015 (UTC)
 * What's going on here? I have presented evidence that the term was in use in 2000/2001. Someone has deleted my edits and restored the unsubstantiated (and already challenged) claim that the term was coined in 2005. Repeatedly using the word "nonsense" in the edit summary but without having the courtesy to explain themselves on this Talk page. I don't particularly want to play edit ping-pong, but I can't see why Koenig's claim should stand without evidence. --RichardVeryard 22:10, 13 April 2007 (UTC)
 * I have now removed the claim that it was coined in 2005, and included the evidence of earlier circulation. However, I have no objection to the weaker claim that the 2005 conference contributed to the widespread adoption of this term - although it would be good to see some concrete evidence of this (other than the conference's own publicity material). --RichardVeryard 09:22, 15 April 2007 (UTC)
 * Another source to satisfy RV unless he thinks the Wayback Machine is not credible: https://web.archive.org/web/20050303091634/http://www.sdforum.org/SDForum/ — Preceding unsigned comment added by 173.228.46.237 (talk) 03:57, 3 June 2015 (UTC)
 * I agree that the earlier claim, well cited, should stay. I did change "caught fire" into "came into wide use" to be a bit more encyclopedic. Perhaps the later claim could be referenced as evidence that it spread further at that time? ++Lar: t/c 13:04, 1 May 2007 (UTC)
 * Unfortunately, the website cited as a reference for the 2005 conference no longer seems to display any relevant information. But even if the appearance of the acronym can be accurately attributed, I'm not convinced that the mere coining of an acronym for an already-circulating concept is an event of encyclopedic significance. What is possibly interesting is the "tipping point" at which the concept started to be widely discussed and understood - and it is possible that the conference may have had some role here. --RichardVeryard 13:34, 1 May 2007 (UTC)
 * Not clear why one editor got to play wikipedia god concerning this question of coinage of SaaS. Clearly RichardVeryard in this case failed the test for a NPOV. Possibly something to do with competing interests.  — Preceding unsigned comment added by 173.228.46.237 (talk) 13:24, 5 June 2015 (UTC)

More Criticism for Saas
In layman's terms, the article should directly address the fact that Windows 10 is being distributed under the "Saas" model, and a better definition for that model should be given, with particular attention being paid to what happens when the "software" is your entire operating system. In it's purest for, it dumbs your computer down to a terminal, doing all the grunt-work and computation while giving the central server full control over everything.

There is a difference between a standalone program being run Saas and the whole operating system, and given that Microsoft is a monopoly, special attention should be given to what consequences to user's rights (particularly with regard to privacy) when their operating system is a centrally controlled service.Jonny Quick (talk) 20:44, 23 July 2015 (UTC)

Cloud computing
Not for nothing, but 'software as a service' describes a straightforward reality that predates 'cloud computing', and 'cloud computing' describes computing involving water vapor. A lot of the references to cloud computing in this article should be trimmed. Naming conventions (and sanity in general) mandate that that cloud computing exist, but not that meaningless terms be pretended to be otherwise. 2¢ 98.145.144.223 (talk) 06:45, 8 December 2015 (UTC)

External links modified
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Emerging Trends
I suggest adding sub-heading under Emerging Trends for Social Innovation applications. This topic relates to companies providing applications as Software as a Profound Service SaaPS. These companies are specifically providing services (applications) to empower profound social change.--BlueMonkeySailing (talk) 14:38, 20 December 2016 (UTC)
 * Do you have any independent sources for that? - MrOllie (talk) 15:51, 20 December 2016 (UTC)
 * I could only find this one source SaaPS reference--BlueMonkeySailing (talk) 16:09, 20 December 2016 (UTC)
 * We would need an academic paper or perhaps a newspaper source, not a church that is engaging in the practice. - MrOllie (talk) 16:20, 20 December 2016 (UTC)

Data security: issue versus concern
This is a suggestion.

Under the section "Adoption challenges", is the statement:

"Because data are being stored on the vendor's servers, data security becomes an issue."

I believe this should be slightly re-worded as:

"Because data are being stored on the vendor's servers, data security can be a concern."

The text "data security becomes an issue" implies that data security is really an "issue" (i.e. problem), and that it is so for all users in general. The suggested edit would imply that data security is not a problem by default, but that it can be of concern for some users.

Tropicalbeaches (talk) 13:42, 24 April 2017 (UTC)

Hyphens?
So, is it 'Software as a service' or 'Software-as-a-service'? Both are used in the article right now. — Preceding unsigned comment added by Joelittlejohn (talk • contribs) 12:29, 12 June 2019 (UTC)

Origin of term
First time editor (Jan 7 2020), and stumbled upon an issue: The current description of the first mention being from a trademark application in 1985 is demonstrably false. The trademark application cited was for the time-appropriate "computer programs recorded on magnetic tapes, disks, diskettes and other recording media". It was amended only in 2015 to update the description to mention software as a service.

Documentation: Current Registration 2015 Petition

In the current registration the original purpose is shown in, while the update is in []. The petition from 2015 is the actual request to change it "Due to Technology Evolution."

So, I propose to remove this incorrect information.

The question remains: what is the origin? I am not an industry expert, but a Discussion on Stackexcange points to two origin stories. However, the cited documentary links are dead. Some additional sleuthing points to an trade group report as an early mention in 2001: Hoch, F., Kerr, M. and Griffith, A. (2001) Software as a service: strategic backgrounder, Software and Information Industry Association. The original link, http://www.siia.net/estore/ssb-01.pdf is dead, but there is a copy of the report.

I would suggest that article be included as an early use of the term, though since the original is not available, is it ok to link to the user-uploaded version on slideshare? Thank you. — Preceding unsigned comment added by Jive Jive Jive (talk • contribs) 20:56, 7 January 2020 (UTC)

Addition: it appears that this article was indeed originally cited in the article, but was later replaced by the erroneous current information. Jive Jive Jive (talk) 21:13, 7 January 2020 (UTC)

Comment to Editors interested in this article
QUOTING FROM ARTICLE


 * "SaaS was originally considered a potential security and operational risk. Many businesses wish to keep their information technology operations under internal control. However, there is a counter-argument that the professionals operating SaaS applications may have much better security and redundancy tools available to them, and therefore the level of service may be superior in many cases. SaaS applications pose some difficulty for businesses that need extensive customization. SaaS vendors have made progress however, with both customization and publication of their programming interfaces. In addition, the availability of open source applications, inexpensive hardware and low cost bandwidth combine to offer compelling economic reasons for businesses to operate their own software applications, particularly as open source solutions have become higher quality and easier to install."

I have singled out this paragraph as an example of the general problems with this article.

The first two sentences talk about a concern that is likely to be raised by people in any organization that is considering moving an important application to SaaS.

Paragraph three goes into what I think of as "sales mode": "professionals operating SaaS applications etc etc". The concern about loss of internal control is at best only partly addressed by the claim that the SaaS applications are developed and operated by "professionals". This is a good argument in a sales presentation, because it sounds good, but it does not belong in an encyclopedia.

Moving on, "customization" is a new issue and should have a new paragraph.

The next sentence, "SaaS vendors have made progress etc etc" is back in sales pitch mode. It is not really a specific factual statement about customization, but a general reassurance.

The last sentence of the paragraph has little to do with the rest of the paragraph. It strikes me as pretty much pure sales pitch.

- - - - - - - - - - - - - - - - - - - - -

The article is very wordy, IMO.

- - - - - - - - - - - - - - - - - - - - -

The Criticism section feels like a repeat of previous sections on the article. I'm not a Wikipedia wizard so i would appreciate a pro correcting it. — Preceding unsigned comment added by 173.174.112.17 (talk) 20:00, 25 June 2020 (UTC)

Ambiguous reference to "20" (possibly a year, or a span of years from now)
From the last sentence before the table of contents:

"Gartner forecasted that software as a service (SaaS) remains the largest market segment on public cloud services and is forecast to reach $122.6 billion in 20."

What is "20" referring to here? Is that the year 2020, or 20 years from "now"?

98.37.234.142 (talk) 15:50, 11 January 2022 (UTC)


 * Looks like it was mangled in the last six months; it referred to a 2021 forecast, which seems outdated now. I've removed it. Kuru   (talk)  16:56, 11 January 2022 (UTC)

Wiki Education Foundation-supported course assignment
This article was the subject of a Wiki Education Foundation-supported course assignment, between 4 October 2021 and 9 December 2021. Further details are available on the course page. Student editor(s): Amber MWY.

Above undated message substituted from Template:Dashboard.wikiedu.org assignment by PrimeBOT (talk) 09:43, 17 January 2022 (UTC)

When SaaS was first coined?
I removed the section "The acronym first appeared". See https://en.wikipedia.org/w/index.php?title=Software_as_a_service&diff=1187630568&oldid=1187141593

I removed it because it's false. Cited USPTO case from 1986: https://tsdr.uspto.gov/#caseNumber=73559543&caseType=SERIAL_NO&searchType=statusSearch in section Goods and Services the meaning of symbols tells that everything in between (( * * )) has been replacing what's between [ ]; most probably at a later date. Indeed we can find here: https://altbevalc.com/record-rental-and-computer-software-rental-amendments on May 22, 2018 an amendment was proposed (search for Markpro or Stratx).

So the "SOFTWARE AS A SERVICE (SAAS)" part of the the goods and services description of this USPTO case is not from 1986, it's from 2018.

I'm still interested in knowing who coined first the software as a service and SaaS terms, and when! Jonathan Métillon (talk) 13:04, 30 November 2023 (UTC)

SaaS Metrics
I think the article is missing information about the SaaS as a business practise, or maybe it should be it's own subpage? I was trying to expand the article with SaaS metrics but it got marked as spam: https://en.wikipedia.org/w/index.php?title=Software_as_a_service&diff=prev&oldid=1213139007 should these be on their own subpage or is it something that should not be on Wikipedia at all? ping: User:LilianaUwU Inffer (talk) 11:18, 11 March 2024 (UTC)
 * The sole source is a student paper that sources vendor blogs and Forbes contributor blog posts; it also appears to be published on a common Beall's-listed predatory journal. Without actual sources, there's not much to start with.Sam Kuru (talk) 12:14, 11 March 2024 (UTC)