Talk:SunRocket

Updated
I have re-added the SunRocket article to Wikipedia. It is a completely new version (no resemblance to the previous deleted version), with a few elements borrowed from the Vonage article. Jhessela 04:07, 21 February 2006 (UTC)


 * To me this article reads like an advertisement. If you want it to survive, please remove all promotional language and add citations from independent sources and news media. It is not possible to defend the article in it's current form.   Jehochman 05:22, 21 February 2006 (UTC)


 * How does it read like an advertisement? The only problem I see with the current version is the part in the introduction about SunRocket being noted for being cheaper than Vonage (which it is). Aside from that, how can information about the service still be included without "reading like an advertisement"?


 * My only thought would be to create one Wikipedia article that compares the price / general features of the VOIP services. Even considering, I see no reason why the features of a service shouldn't be included in its article. It's not like "these features are the absolute best and there are no hidden fees unlike with those greedy blokes at Vonage. Long live SunRocket!!!" was put right next to the features.


 * The marketing language was cut out from the features section of the article (the list of features was taken from SunRocket's website). As for the plans section, how else can that information be put? The company only offers one service with three plans, so the article's not being overloaded with meticulous details of their product.


 * I would write more about the history of SunRocket, but they don't make that information readily available. I will see what I can dig up on their executives and their beginnings as a company.


 * I will also see what I can do about slimming down the article so 95% of it isn't details about their service (I still say it doesn't sound like marketing).


 * (Sorry, but I just have to say) Strange that you complain about this article being marketing when you have a section dedicated to you here. Working for Vonage perhaps? Jhessela 21:30, 21 February 2006 (UTC)

Speedy
Article has already been through AfD on 02:29, 2 October 2005, result was DELETE. Articles_for_deletion/SunRocket Monkeyman 00:24, 18 February 2006 (UTC)

Clean Up
SunRocket is a major VoIP company with $34 million in venture capital, and perhaps 50,000 subscribers. This current article needs serious help, but I do not think that deleting it is the solution. At VoIP there are many less well-known companies listed. Deletions should be pursued systematically, rather than picking on just one company among many. Jehochman 05:19, 21 February 2006 (UTC)

NPOV
Please don't deface the article with non-NPOV content. The article was deleted once (let's not repeat that). Also, the subscriber base number will be deleted unless a credible source is found. (Cite your figures please!)  Jhessela 04:26, 16 March 2006 (UTC)

Ad? Not really
People need to decide what they think about this article.

It was castrated for "being an ad" (which it wasn't), and is now being called an ad again (which ironically is because it barely has any details about the company and focuses on what it offers; still not an ad though).

Also, DO NOT remove part of the article and leave another part of the article that refers back to the original part intact. Case in point: the e-911 link. If you are going to remove it, also remove the part that refers users to the link.

The whole reason the link was put there was so this page didn't become 10% about SunRocket and 90% about their e-911 feature. I don't see what's wrong with providing a link to more information on the topic.

And the features section? Like the article as a whole, when it had long descriptions of each plan, it was criticized and subsequently trimmed down. Now, it's being criticized again for being an ad and/or not conforming to quality standards.

Once again, people need to decide what they think about this article. I already have, and until someone convinces me otherwise, I'm going to keep it that way. Jhessela 17:32, 19 March 2006 (UTC)


 * I have revamped the article in hopes that the current version will be acceptable. More information about the actual company (as opposed to details about its VoIP service) was added. I kept the plans section, because SunRocket only offers one kind of service, and I see no reason why it should be removed. It is a simple mention / comparison.


 * I plan to edit the article further within the next few days. Jhessela 18:57, 19 March 2006 (UTC)

E911
Added that SunRocket offers E911 to over 98% of users, DO NOT REMOVE Locust43 23:32, 20 March 2006 (UTC)

A new start?
I have no idea why the version of the SunRocket article I worked on was deleted.

I got rid of the old talk page because it is no longer relevant.

The revived-again article in its current form is horrible, and will be fixed. Jhessela 18:22, 26 April 2006 (UTC)
 * I've restored the old talk so that people who come in to work on this article can easily review the talk history. I am guessing that somebody will notice that this article was already deleted twice, and won't be very amused that it's back from the dead, in worse shape than ever. If you want the article to survive, please add facts, with references. Use NPOV and document why the company is noteworthy.  I personally feel Sunrocket is worth an article, but unfortunately the two prior articles were AfD'ed. Jehochman (Talk/Contrib) 02:15, 30 April 2006 (UTC)

Not deleting accurate info
"Reverted to non-bias. Please do not try to pump this co. by deleting accurate data from article." I am not trying to give this company ANY reputation. ESPECIALLY one based off of problems they had almost a YEAR ago. Find a recent article with the same comments by people and it will stay. Old stuff is irrelevant.Jhessela 03:48, 13 May 2006 (UTC)
 * Strange that you accuse me of bias yet you added the following to SunRocket's article "...as one of the first few VOIP providers to do so...".
 * Every other major provider became capable when they did, every provider became capable within a short time afterwards. Jhessela 03:58, 13 May 2006 (UTC)


 * Don't agree. SunRocket is notable for experiencing a wealth of growth problems during the early part of the company's startup.  Information cited in link; notable.
 * Secondly, SunRocket *also* was one of the first three VoIP providers to convert to E911 services; notable and historical - hardly advertising, give me a break.
 * Third, main offices for SunRocket CS ARE in Canada, not the USA irregardless of what you think you may know or read. McA 05:56, 13 May 2006 (UTC)


 * "irregardless of what you think you may know or read."
 * That is simply not good enough. When all of the articles I have ever read about SunRocket, including those on its own site, pit its headquarters in and only in Vienna, Virginia, I have a hard time believing you.
 * I have emailed SunRocket directly, asking them questions about where their offices are, where they outsource their tech support, how many employees they have, what their speed was in complying with FCC regulations, and who their "key people" are.
 * Whatever's verifiably correct will stay. Jhessela 15:41, 14 May 2006 (UTC)


 * On every edit page: "Content must not violate any copyright and must be verifiable." —Preceding unsigned comment added by 68.38.206.244 (talk • contribs)


 * First of all, you are not the "authority on this page". I have personally verified that SR does in fact maintain primary offices in Canada--I WAS THE ONE WHO POSTED IT. If you honestly think you are going to get accurate data from SR PR, then my friend I feel sorry for you.  Call the (800) number, visit various departments and ask them where their offices are located.  Perhaps then you will see the golden egg.. McA 05:23, 15 May 2006 (UTC)


 * Well, let’s see. If they say that they don’t have an office in Canada, I’d have an email straight from SunRocket’s press relations department, SunRocket’s own website, the Better Business Bureau’s profile on SunRocket, and numerous documents all over the web that contradict you.


 * All that you’d have for evidence is your “personal account”.


 * If they confirm that they have a Canadian office I will be happy to leave it in the article.


 * Why are you so hostile to the idea that you might be wrong?


 * And about being the authority on the article, I have no desire to maintain complete control over it. However, I have seen it get deleted TWICE, and I am very interested in ensuring that ALL of the information in the article is 100% correct.


 * If you can’t provide rock-solid proof for something you posted, don’t be mad that I’m checking its validity. Jhessela 00:43, 18 May 2006 (UTC)


 * It bothers me little that you are verifying information with SunRocket--but if you honestly think that an email back from the company is verification enough to "prove" me wrong, then you need more help than I do. Like I said - call the primary number and trace the call.  The call is, has been, and will be in Canada for primary customer service and relations.71.109.116.247 05:07, 20 May 2006 (UTC)

DSL Reports article
The article is self-admittedly old. Therefore it is no longer relevant for being used as it was. "04:46, 29 June 2006 McA...(Reverted. Jhessla, you hardly have a reputable record with Wiki. Please do your research on SR first..." I have a blemish-free Wikipedia record, and believe I am in compliance with all official Wikipedia policies regarding the removal of the DSL Report article link. I have done research on SunRocket, but that isn't relevant. Please leave the personal insults to yourself next time.Jhessela 02:19, 2 July 2006 (UTC)


 * I linked to the latest reviews of SunRocket on DSLreports instead, which may solve the problem. --John Nagle 23:04, 3 July 2006 (UTC)

IMac4ME / 71.82.3.97
Thank you for (in your most recent edit) changing the CEO to Lisa Hook.

However, stop repeatedly misspelling the Philippines. It has one L and two P's, and the article with two L's and one P just redirects to the correct article.

Also, it should be E911 because regular 911 doesn't associate an address with the number calling. The FCC's mandate requires E911.

The information you keep adding to the end of the E911 section is obvious and redundant. Jhessela 10:11, 22 July 2006 (UTC)


 * Each of your edits and why I keep removing them:


 * 1. In one of your edits you changed the CEO to Lisa Hook, who has been the CEO of SunRocket as of March 2006 link. For whatever reason you now keep changing it back to the old CEO (Kevin Bennis).
 * 2. The Philippines has only one L and two P's in its name. You keep changing it to a misspelling (Phillipines), which redirects to the correct article.
 * 3. The FCC's mandate required E911 capability. E911 is what associates an address with the caller.
 * 4. The information you are adding to the end of the E911 section is fluff. This is one of the two parts of your edits that are debatable.
 * 5. SunRocket's website is not named "the SunRocket Website", so "website" is not formal and thus shouldn't be capitalized.
 * 6. The SunRocket Forum's name has a space between "SunRocket" and "Forum", which you will see if you go to the site.
 * 7. The availability map should be included in external links, as it's an external resource that a user who wanted to know more about SunRocket would probably be interested in. This is the other part.
 * 8. The DSL Reports article should be linked to as it gives a user an unbiased opinion of the company's service. This link was put in the article as a result of the disagreement between McA and myself over a link he/she was adding, which went to a webpage about very early connectivity issues over at SunRocket. I can talk about any problems you might have with BroadbandReports.com/DSLReports.com
 * 9. There is no reason to remove the "Companies based in Virginia" category link. The bottom of the article isn't crammed with categories (it only has two.)Jhessela 21:52, 7 August 2006 (UTC)

Why is this article still here?
It's been nominated for speedy, and consensus was to delete it. It's got support from Locust43, which is about as good as having WillyOnWheels support your article. It's an advert for a non-notable company.

I've nominated two other VoIP company articles for deletion. PLEASE review WP:CORP and follow it with


 * 1) External links that show notability
 * 2) Expansion of article to show why it needs it's own entry.

Otherwise, G11. --In ur base, killing ur dorfs 16:19, 27 October 2006 (UTC)


 * This article meets "Criteria for companies and corporations" guideline number one. I will add references for some of the information in the article. Jhessela 04:37, 6 December 2006 (UTC)

Also, cites
Uncited materials includes:


 * 1) The company is the second-largest independent VoIP provider in the U.S. behind Vonage, with over 150,000 subscribers as of mid-2006 : where is this shown?
 * 2) SunRocket is compliant with FCC regulations mandating E911 capability : Can we get that from the FCC? --In ur base, killing ur dorfs 16:35, 27 October 2006 (UTC)


 * I removed the "No Gotcha - second largest" part of the post as it was marketing speak.
 * The FCC mandates E911 capability for all VOIP providers. This means that all services must have the ability for a user to register a current address with the company for purposes of deciding what PSAP to call when a user dials 9-1-1, as well as what address to transmit to that PSAP (E911). SunRocket's page on VOIP E911 is here. The FCC's page is here. SunRocket would be shut down if it wasn't compliant. Jhessela 04:28, 6 December 2006 (UTC)

Speedy Deletion
This article is not notable. It does not cite any verifiable references and/or sources. (Pasca 03:00, 11 January 2007 (UTC))
 * This article meets Wikipedia's stated requirements for notability ("Criteria for companies and corporations" guideline number one). Lack of sources is not a criterion for deletion (the article is tagged appropriately). Jhessela 16:36, 18 January 2007 (UTC)

WhichVOIP.com
The only reason the Broadband Reports link is even in the 'External links' section is because it solved an earlier "neutrality" dispute.

User reviews aren't necessary, and the article certainly doesn't need more than than one review site listed. Broadband Reports has been around for a much longer amount of time than your site, has more reviews, covers a wider variety of topics, has name recognition, and is generally respected. Its link stays. Jhessela 05:03, 22 January 2007 (UTC)

Speedy deletion on 28 March
The person who nominated the article for speedy deletion is trying to make a WP:POINT because two articles about VoIP services they created were nominated for speedy deletion. If anything, this should be taken to AfD. However, I feel that this article has established notability, and does not appear to be an advertisement to me. --Адам12901 Talk 05:26, 28 March 2007 (UTC)

SunRocket wiki vs Vonage Wiki
Why is this article up for deletion but Vonage's page isn't? What makes Vonage a valid subject for a Wikipedia article but SunRocket not? —Preceding unsigned comment added by 216.120.224.167 (talk • contribs) 12:17, April 11, 2007

72.197.209.45 / 12.154.85.131
Here's a list of the reasons for my edits / reverts: 1. Your additions to the key_people part of the infobox are superfluous. You are also incorrectly formatting the Wikipedia links. 2. "Coworkers" doesn't need a hyphen. 3. "Ten" doesn't need to be changed to "10". 4. Your text in the products part of the infobox was long-winded and my original text was grammatically incorrect, so I rewrote the section. Jhessela 21:03, 18 April 2007 (UTC)

The following edits were mine and pertain to the list above: 20:14, 18 April 2007 68.85.123.179 (Talk) (grammar) 20:14, 18 April 2007 68.85.123.179 (Talk) (Revert (see talk page), grammar.) (the IP address is dynamic and owned by Comcast) Jhessela 21:05, 18 April 2007 (UTC)

Defunct Company
Technically, couldn't the company be considered defunct? They are no longer taking customers. No phone calls are accepted. All of the phone service is slowly going down (mine still works partially; it is the same for most customers). I would consider the company, as of now, to be defunct. - SnuckOnTE 19:17, 17 July 2007 (UTC)

Rumors and updates
It is good for Wikipedia to have up to date information about Sunrocket's shutdown. However, this doesn't relieve us of our responsibilities to write in an encyclopedic tone, and to always cite sources. Please do not use this article as an up-to-the-minute place to track rumors and dispense advice. Before I cleaned it up, this article falsely claimed that Sunrocket filed for bankruptcy. A quick fact-check would reveal no sources for this claim. Rhobite 20:07, 17 July 2007 (UTC)

Confirmation
Part of the article states that's unclear as to whether or not service to the customers has been terminated. Being a former customer of this service,I can confirm that service was not cut off but transferred to a company called Teleblend who perpetrated a fraud on thousands of the former Sunrocket customers. If you want the details of the faud I'd be happy to provide them but I'm not sure it's relevant to the article. Chuckh1958 (talk) 17:18, 10 August 2009 (UTC)

I'm interested Family Guy Guy (talk) 03:01, 9 March 2010 (UTC)

Uninformative article
For an article with this much discussion, it doesn't answer a fundamental question, WHY DID THEY SHUT DOWN? It needs to be addressed. Family Guy Guy (talk) 02:59, 9 March 2010 (UTC)