Talk:TOPS (Nortel)

This is the 20 Nov 2006 version of Queue Management System: The Nortel Networks Digital Multiplex System Class 5 switch system for Traffic Operator Position System (TOPS) that enables the definition of up to 255 unique queues of calls to operators--and up to 255 unique profiles defining the responsibilities of operators and teams, that is, the queues from which they can draw calls.

This technology was first introduced in the DMS 200/300

Previously, only four queues were available, all straight-line models, forecasted with Erlang distribution algorithms and table look-ups. Now, a vast array of queues were available, with variable grades of service, served by multiple multiple queues of operators in both primary and secondary capacity. The lookup tables were no longer capable of forecasting for this complex queueing environment. Perhaps it could be merged into this article. Biscuittin (talk) 19:26, 16 October 2010 (UTC)
 * OK, I have merged it. Biscuittin (talk) 20:29, 16 October 2010 (UTC)