Talk:Teleperformance

homeoffice-surveilance
Please mention the homeoffice-surveilance including face-recognition, source https://www.theguardian.com/business/2021/mar/26/teleperformance-call-centre-staff-monitored-via-webcam-home-working-infractions — Preceding unsigned comment added by 80.108.129.198 (talk) 10:31, 2 April 2021 (UTC)


 * I had added a section about this but seems like it was removed without discussion in violation of Wikipedia rules... Gnkgr (talk) 12:46, 27 July 2023 (UTC)

Q. What is the work in Teleporformance Performance ?
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistent positive customer interactions. — Preceding unsigned comment added by 2405:205:B00C:5D37:0:0:F07:58AD (talk) 10:45, 4 December 2022 (UTC)

Self published PR
I noticed that there are many self-published sources especially from pay-to-participate award competitions. Much of this page must have been written by the company's own HQ. Major cleanup needed. Hope consensus can be gathered around this. 79.130.200.226 (talk) 16:42, 1 March 2023 (UTC)


 * This certainly needs to be addressed. Some of the self-published sources keep getting removed and added back by certain parties. Wikipedia shouldn't be used for promotion. Gnkgr (talk) 12:45, 27 July 2023 (UTC)

Article rewrite
Given that much of this article is based on self-published data, I believe it needs to be completely rewritten.

We should use this talk page to reach consensus about what should be re-added especially given that some accounts and IPs seem particularly persistent with trying to protect Teleperformance's image... They should respect Consensus and also abstain from editing this article based on affiliations with the company.

I'll try to justify my edits here. Please follow by doing the same to try and reach consensus about sources and sections of the article.

First of all the introduction only used to use self-published materials and was very buzzword heavy. I tried to focus it on what services the company provides and where it's based based on reliable third party sources instead of press releases.

The paragraph on Formation and early years had to be removed as it didn't contain any reliable English language sources.

Unsourced parts of the Expansion paragraph were removed. Some further sources must be replaced with Enlish language articles or be removed at a later date if they can't be supported by verifiable sources.

The Cloudshoring paragraph is completely self-authored promotional material so it had to be removed completely.

The Specialized Services was basically self promotion so it also had to be removed.

Under the Technology most sources were self-published so these parts should not be in Wikipedia in the first place. It's up to question if the entire paragraph should be removed unless contested because the remaining material doesn't seem noteworthy.

In the Certifications section most of the sources seem self-published, although more research is needed. I removed parts that were completely based on self-published materials.

The Social responsibility also seems promotional. Had to remove some self-published sources, perhaps the rest of the section should go too unless contested as wikipedia isn't a space for promotion. Gnkgr (talk) 13:10, 27 July 2023 (UTC)

Content moderation
Hi there, as disclosed on my user page I work for Teleperformance and want to apologize again for any inappropriate edits that were made in the past.

I'd like to suggest that the last part of the first sentence in the Content moderation section which currently reads "...reviewing cannibalism, murder, suicide, child sexual abuse, animal abuse, and other gore and violence." be updated to maintain a neutral and encyclopedic tone. The current language will lead readers to associate the company itself with this violence, which is not accurate, so I propose the following change:


 * ...reviewing highly sensitive content.

I also noted the "Advertisement" tag- is there anything I can do to help with that? It seems that much of the content has been trimmed since May, and perhaps the tag is no longer relevant? If there is more work to be done, I'd be happy to assist. Reaching out to and  who have been involved in editing the page and would likely want to weigh in. Looking forward to your thoughts, ~ ANishina (talk) 12:17, 17 August 2023 (UTC)


 * Helping with removing the advertisement tag would require following NPOV. Having employees of your company author and maintain articles does the opposite. The article was full of corporate pamphlets, bought press releases and self-published sources.
 * It's a good thing to disclose affiliation following a history of authoring articles by employees without proper disclosure. However, looking at your edits, it's still hard to notice the lack of neutrality. Wikipedia isn't here to cater to the PR department of any corporation. If something looks bad for a corporation's image but is nevertheless true it shouldn't be changed just on that premise.
 * Nevertheless I would suggest refraining from making edits where you have conflicting interests. Gnkgr (talk) 15:06, 17 August 2023 (UTC)


 * Hi, thanks for your response! I realize that the tag can only be removed once the article meets the criteria for WP:NPOV, and thought that because removed much of the content after the tag in May, the issue may have already been resolved.
 * I have not made any edits to the article since my disclosure, and now that I understand the correct approach, I intend to bring my ideas to the Talk page and make sure that they conform to the guidelines. My requested edit above is not promotional in nature, and while I have an interest in seeing it done, I believe it is also valid from a Wikipedia perspective as it accurately summarizes the source without putting any undue weight on details or non-neutral phrasing. I hope that we can set the past aside and work together moving forward, and look forward to your input. Thanks again for your time, ANishina (talk) 10:08, 21 August 2023 (UTC)
 * I agree with you that the long detailed list of different explicit content is a bit out of place, and I reworded it. I also added sources from the article, removed the citation needed template, and corrected the section title case to lower case (only the first is capitalized with the style guideline). I marked your request partially answered. If somebody comes in and does the equivalent of a good article review, and the article passes, they might decide to remove one or both of the flags.  STEM info  (talk) 20:57, 23 August 2023 (UTC)
 * Hi, thanks for looking into this and for your edits! ~ ANishina (talk) 08:27, 25 August 2023 (UTC)

Colombia investigation update
Hi there,

I'd like to ask that the last sentence of the third paragraph in the "Controversies" section be updated as follows, to include all union agreements and the resolution of the investigation:

In April and May 2023, the company signed agreements allowing workers in Colombia, Romania and Poland to unionize. The company also stated, in its 2023 first-half results, that the Colombian government had closed its investigation with no findings against it.

I'd like to let know about this request, as he was interested in the previous one. Thank you! ~ ANishina (talk) 11:55, 30 August 2023 (UTC)
 * I have reviewed these proposed changes and suggest that you go ahead and make the proposed changes to the page. Lightoil (talk) 13:14, 30 August 2023 (UTC)

Content moderation and Corporate culture
Hello again, I'd like to ask for the following updates to the article:


 * In the Content moderation section, please add:


 * In December 2022, Teleperformance announced that the Colombian subsidiary had received certification from Bureau Veritas that its operations met social responsibility guidelines.


 * In the Corporate culture subsection, please add:
 * In 2023 Teleperformance was listed among the top 25 companies with the best global company culture by Comparably.

Thank you. ANishina (talk) 09:48, 14 September 2023 (UTC)

Reply 14-SEP-2023

 * A translation was not provided for the foreign language source and the Comparably award is not independently notable. Regards, Spintendo  20:10, 14 September 2023 (UTC)


 * Hello, here is the translation of the foreign source listed above, to support the update to the Content moderation section:

 Teleperformance announced that its subsidiary Teleperformance Colombia has just received independent certification from Bureau Veritas on the use and inclusion of the international standard ISO 26000 in the field of social responsibility within its operations in Colombia.

Teleperformance Colombia had hired Bureau Veritas to audit its employee management practices, particularly corporate social responsibility, and compliance with local labor laws.

''Based on an in-depth two-week review, Bureau Veritas concluded that 'nothing has been brought to our attention which leads us to believe that the use of the international standard ISO 26000 does not comply with the recommendations and guidelines of the standard. Likewise, nothing makes or has made us believe that the information analyzed during this certification exercise is in any way incorrect or misleading'.''
 * Thanks for your help, ANishina (talk) 10:21, 18 September 2023 (UTC)
 * Thank you for providing the translation, it's much appreciated. With regards to the proposed claim, it's not clear what is meant by "social responsibility guidelines", especially with regards to how those terms are used within Colombia's Bureau Veritas. It would be helpful if an additional explanation could be added the the proposal explaining what this term means. Otherwise, the proposed statement would not be helpful to most readers I would suspect. Please feel free to add your proposal below at your earliest convenience. Regards, Spintendo  23:05, 22 September 2023 (UTC)


 * Hi, thank you for taking another look at this. Perhaps this would be more suitable? This information comes on the heels of the greater context of an investigation (as covered in the current Content moderation section), and is meant to simply add the conclusion. I look forward to your thoughts:


 * Following the allegations, Teleperformance announced that it had hired Bureau Veritas to audit its employee management practices, including corporate social responsibility and compliance with local labor laws. In December 2022, the company received certification that its operations met the relevant International Organization for Standardization  social responsibility guidelines.


 * Thanks again for your time, ANishina (talk) 13:59, 26 September 2023 (UTC)

Thank you for your clarified proposed text. However, that text continues to be confusing, in that it leads the reader to believe that the IOS Standard was applied in December 2022, by stating : " In December 2022, the company received certification that its operations met the relevant International Organization for Standardization social responsibility guidelines." whereas the reference states "Bureau Veritas concluded that 'nothing has been brought to our attention which leads us to believe that the use of the international standard ISO 26000 does not comply with the recommendations and guidelines of the standard." I think it would be helpful if your proposal simply quoted the source's statement rather than paraphrasing that statement. I look forward to your revised proposal. Regards, Spintendo  18:14, 11 October 2023 (UTC)


 * , thanks for your continued attention to this. I didn't include the actual quote because I am concerned that the English translation isn't completely accurate. That being said, if I understand you correctly, perhaps this is clearer:


 * Following the allegations, Teleperformance announced that it had hired Bureau Veritas to audit its employee management practices, including corporate social responsibility and compliance with local labor laws. In December 2022, Bureau Veritas concluded that "nothing has been brought to our attention which leads us to believe that the use of the international standard ISO 26000 does not comply with the recommendations and guidelines of the standard.".


 * If I misunderstood, or if there is specific language that would make you feel more comfortable including this, please feel free to make changes however you see fit. Thank you again for your help, ANishina (talk) 09:19, 18 October 2023 (UTC)

Thank you for providing the text which included the direct quote from the source, it's much appreciated. This proposed text is acceptable, however, the section where it is to be placed poses some difficulties. The section in question ends with a mention of information which occurred in March 2023. The proposed text discusses information which occurred in December 2022. The text within a paragraph needs to logically flow in chronological order. Placing this text at the end of the section means that the discussion would mention an event in March 2023, then jump back to mentioning an event which occurred in Dec 2022. My suggestion would be that you re-write the entire paragraph so that it logically coheres and is not out of order chronologically. Please place your proposed rewrite below this reply post at your earliest convenience. Regards, Spintendo  21:28, 19 October 2023 (UTC)


 * , that's fine, I had assumed it would be added in chronological order. I believe that would look like this:

"In Colombia, the union Utraclaro, part of the UNI Global Union, has organized Teleperformance employees, including moderators. In 2021, after the union submitted its demands for the company to protect freedom of association, Teleperformance filed a lawsuit against the union in a labor court. In November 2022, the Ministry of Labour launched an investigation into the company. After the investigation, shares in the company dropped by 34%. Following the allegations, Teleperformance announced that it had hired Bureau Veritas to audit its employee management practices, including corporate social responsibility and compliance with local labor laws. In December 2022, Bureau Veritas concluded that 'nothing has been brought to our attention which leads us to believe that the use of the international standard ISO 26000 does not comply with the recommendations and guidelines of the standard.' . In April and May 2023, the company signed agreements allowing workers in Colombia, Romania and Poland to unionize. The company also stated, in its 2023 first-half results, that the Colombian government had closed its investigation with no findings against it."


 * Thanks again, ANishina (talk) 11:36, 26 October 2023 (UTC)

Minor changes to article
Hello, I was asked to bring these points to the Talk page due to a concern that they reflect my COI:

The first was to fix the grammar in the lead, and I see that has already reinstated that- thank you.

The second was to clarify that according to the cited Financial Times source the company didn't actively force workers to sleep on the floor, though that was still the outcome of the situation.

The third was to change another instance of "child sexual abuse" to "highly sensitive content" as previously discussed here on the Talk page with.

, you expressed some concern with these changes. I am happy to discuss here, as you suggested. Thanks for your time, ANishina (talk) 09:54, 3 October 2023 (UTC)


 * Yeah, the grammar in the lede makes sense, and the "sleep on the floor" makes sense. I obviously missed that "child sexual abuse" was being discussed six weeks ago above- I'm against making that change, WP:SPADE is part of why. It is cited as such, and there's no reason to be euphemistic or minimize it. tedder (talk) 17:50, 3 October 2023 (UTC)


 * , thanks for your input. I will go ahead and make the "sleep on the floor" edit. ANishina (talk) 09:40, 9 October 2023 (UTC)

Corporate culture and awards
Hello again. I'd like to ask that the subheader "Corporate culture" be removed, as the content relates more to the main section called "Controversies".

I would also like to propose the inclusion of the following awards and recognitions:


 * Stevie Award
 * World Leader in its field by Gartner's Magic Quadrant in 2013
 * Frost & Sullivan's Company of the Year 2023 for the Asia-Pacific industry

Thank you, ANishina (talk) 11:40, 23 October 2023 (UTC)
 * Only the Stevie award is notable, so that's the only one that will be added. I need a better reason for why that subheading should be removed. It's already located under the Controversy section's level 2 heading — it's not as if the text and the level 3 heading were misplaced under a level 2 heading of a completely different subject. Please advise. When ready to proceed with the requested reasoning, kindly change the request template's answer parameter to read from yes to no. Regards, Spintendo  13:20, 23 October 2023 (UTC)


 * , thank you.
 * Regarding the two other bullets in the above request (Magic Quadrant and Frost & Sullivan), perhaps that content would be better suited for the history section in chronological order as follows:
 * In the third-to-last paragraph (highlighted in bold):
 * In 2010, Teleperformance acquired Scottish outsourcing call center 'beCogent' for £35 million. It ceased operations in December 2021 mainly due to the impact of the COVID-19 pandemic and remote work. By 2013 Teleperformance had six contact centers in Tunisia. In 2013, Teleperformance acquired full control of TLS Contact. , and was named World Leader in its field by Gartner's Magic Quadrant for the fourth time.  In 2014, Teleperformance acquired Aegis USA Inc., a major outsourcing and technology company in the United States, the Philippines and Costa Rica. The transaction was approved by regulatory authorities. From 2014 to 2016, Teleperformance created and/or opened fifteen new centers worldwide. In January 2019, Teleperformance announced its second premises in Cairo. In March 2015 the company announced the opening of a new offshore facility in Paramaribo, Surinam. The multichannel contact center offers support to Benelux clients in Dutch.
 * At the end of the History section:
 * In 2023, the company was named Frost & Sullivan's Company of the Year for the Asia-Pacific industry
 * Regarding the subheading "Corporate culture", it seems that the one sentence listed there is a summary of the entire "Controversies" section, listed just above. This is repetitive and doesn't seem to justify its own subsection. If you feel it's needed, perhaps it could just be placed at the beginning of the Controversies section to introduce the detailed information listed there.


 * Thanks again for your time, ANishina (talk) 08:15, 26 October 2023 (UTC)
 * I appreciate your suggestions, but as I stated earlier, those accolades are not independently notable. There is no "Company of the Year for the Asia-Pacific industry" Wikipedia page, nor is there a "Gartner's World Leader" article. Those companies may be notable, but whatever distinctions, honors or awards they come up with ought to have the prominence of their own Wikipedia pages for them to carry any WP:WEIGHT towards inclusion as content in articles. Regards,  Spintendo  09:10, 26 October 2023 (UTC)


 * , thanks for your feedback. As much of the information on Wikipedia isn't Wikilinked, I thought that perhaps if this wasn't phrased as awards but instead as events in the company's history, that might be appropriate since the relevant companies are notable. I understand if you disagree. Could you please take a look at the reason for removing the "Corporate culture" subheader, also mentioned above beneath the two bullets? Thanks again for your time, ANishina (talk) 11:55, 26 October 2023 (UTC)
 * perhaps it could just be placed at the beginning of the Controversies section to introduce the detailed information listed there Text found in the main bodies of articles are usually placed in chronological order. Whether or not moving the text as you've suggested changes that, I can't really tell. What I need is a verbatim proposal to look at here on the talk page that I can compare with how the article looks currently, in order to garner a sense if the changes are acceptable. Regards,  Spintendo  16:30, 30 October 2023 (UTC)


 * Certainly, . I would argue that the entire statement is not unencyclopedic and violates WP:NPOV, as the rest of the section already details the issues as reported by the sources. If you are uncomfortable removing it completely, my proposed change is highlighted below in yellow:


 * == Controversies ==
 * Teleperformance has been repeatedly criticized for privacy violations, surveillance, as well as extremely stressful working conditions for its workers. A group of labor unions filed a complaint documenting unsafe working conditions, monitoring, surveillance, union busting and retaliation against employees in ten countries in April 2020.  Due to COVID-19 restrictions, workers in the Philippines, including those supporting Amazon's  Ring camera contract, had nowhere to sleep but at their workspaces and were unable to meet social distancing requirements. The Financial Times was able to verify this with video and photos, including in a Cebu City office. After the working conditions were made public, the company promised to make improvements, but NBC News reported after six months the company was providing intermittent shuttle service, not properly sanitizing working spaces, and sending workers home without pay if they were quarantined.


 * While Amazon required support contractors to be onsite, Netflix's contract with Teleperformance allowed employees to work from home.


 * In Colombia, the union Utraclaro, part of the UNI Global Union, has organized Teleperformance employees, including moderators. In 2021, after the union submitted its demands for the company to protect freedom of association, Teleperformance filed a lawsuit against the union in a labor court. In November 2022, the Ministry of Labour launched an investigation into the company. After the investigation, shares in the company dropped by 34%. In April and May 2023, the company signed agreements allowing workers in Colombia, Romania and Poland to unionize. The company also stated, in its 2023 first-half results, that the Colombian government had closed its investigation with no findings against it.


 * Workers in Colombia, including those working on contracts for Amazon, Apple and Uber, are remotely monitored by the company, including by AI-enabled cameras and voice recording using its own TP Cloud Campus platform. The company stated 240,000 employees in 52 countries were using the platform by mid-2021. Workers in Albania, including those working on Apple content, were protected from webcam monitoring at home through their Data Protection Commission.


 * ===Corporate culture===


 * Teleperformance has been repeatedly criticized for privacy violations, surveillance, as well as extremely stressful working conditions for its workers.
 * Thanks again, ANishina (talk) 18:25, 31 October 2023 (UTC)
 * ✅ I agree that having the information in two places is unnecessary, and it's somewhat unbalanced if that's all it says about the company's culture. I also removed the DW source, since I didn't see anything in the source that was used in the article.  STEM info  (talk) 23:26, 28 November 2023 (UTC)

Additional content request
Hello again. I am requesting that the following changes be made to the article:


 * Modify the Stevie Award mentioned in the Awards section to include context and detail, using the current source #33. Suggested language:
 * Teleperformance Philippines’ digital recruitment technology won a Bronze Stevie Award at the 2020 Asia-Pacific Stevie Awards for the innovative use of technology in human resources. The technology is aimed at easing the job application process for Filipino people.
 * ❌ I'm not sold that the Stevie is notable, since the Stevie Awards article has only two reliable independent sources, and nothing more recent than 20 years ago. Regardless, the source you provided is syndicated content, barely better than a press release. It's very likely someone will remove the award at some point so I'm not going to expand the related award description you requested. STEM info  (talk) 03:28, 16 November 2023 (UTC)


 * Delete the list of client companies included in the last paragraph of the Controversies section. It is out of context; the source and the topic of the section do not have to do with specific companies- those companies should be removed or potentially included under general History instead.
 * A company employee serving Apple is specifically mentioned in the source as being part of the program, but the other two companies are not, so I removed them. STEM info  (talk) 03:28, 16 November 2023 (UTC)


 * Replace the word "criticized" used in the Teleperformance section with "scrutinized" or "investigated" to align with The Forbes article provided as a source for this content.
 * ❌ I read the source and think "criticized" is appropriate. The Forbes report drew concerns about both companies from the bipartisan leaders of the powerful Senate Commerce consumer protection panel, Democratic Senator Richard Blumenthal and Republican Senator Marsha Blackburn, who demanded answers from Teleperformance and its client. You didn't use the template so nobody else will see this if they aren't watching the page.  You can always try to repost and try to establish consensus  STEM info  (talk) 03:28, 16 November 2023 (UTC)

Thanks again for your help. — Preceding unsigned comment added by ANishina (talk • contribs) 23:02, 9 November 2023 (UTC)
 * I also reworded the statement sourced with a press release to indicate that the announcement was made using a press release. STEM info  (talk) 03:28, 16 November 2023 (UTC)


 * thank you for looking into this. If you have a moment to look at my request and the subsequent discussion at Talk:Teleperformance, I would appreciate your input there as well. I was previously engaged with, but he hasn't responded in a while. Thanks again. ANishina (talk) 12:23, 28 November 2023 (UTC)
 * I'm still here, but as it has been awhile since the discussion you've mentioned, if you could briefly re-iterate what changes you'd like to be made, that would be most helpful. Thank you! Regards, Spintendo  01:20, 23 December 2023 (UTC)

Removing Vandalism
Nice try, but using three self-published Russian-language "sources" in no way, shape or form meets WP:N. Using these self-published blog posts (which literally have "our" in the title... real credible) to cover non-notable events is blatant promotionalism. A simple Google search reveals there isn't a single bit of credible news coverage about the notability of these "sectoral unions" and their actions.

There's nothing notable about this 'organization' or event, so take the promotional activism to a different platform, or come back with citations that actually meet the guidelines. I am removing the vandalism in question again. Coconutshrimp (talk) 03:16, 28 February 2024 (UTC)


 * Hello, you can look over at Notability_(organizations_and_companies) and voice potential disagreements about sectoral unions not being credible. I don't believe this remark is relevant to this page. Gnkgr (talk) 09:08, 29 February 2024 (UTC)
 * There is nothing about 'sectoral unions' on the page you're referencing, and whether they are sources from Greece and not Russia, they are still poor citations. They are clearly small publishers with little to no peer review. The platforms themselves look like personal blogs. See their UI and reputation. They do not meet WP:RS, and the guidelines you referenced in your edit summary earlier were completely irrelevant to the edit itself. Your edit is malicious vandalism and not based on Wikipedia's most basic rule of reliable sourcing. You should continue the discussion here rather than edit warring until a consensus is reached. Coconutshrimp (talk) 15:12, 29 February 2024 (UTC)
 * Please don't assume one's nationality based on stereotypes as that's textbook racism.
 * The notability guidelines cover sectoral unions because they cover an entire country as unions. I implore you to read the guideline, especially the section under Non-commercial organizations. Further, the edits at question have been supported by nationally published newspapers Efimerida ton Syntakton and the international World Federation of Trade Unions and international media which are notable and reliable.
 * Also, please refer to WP:RSUEQ as to why and how non-english sources are allowed and encouraged in English wikipedia. Gnkgr (talk) 15:52, 29 February 2024 (UTC)
 * We are edit warring at this point. Clearly you don't understand the Reliable Sourcing guidelines on Wikipedia if you're trying to pass these sources for this questionable content. The 'racism' callouts are aggressive and uncalled for as well. This leads me to believe your opinions on this platform are even less credible. You keep referencing RSUEQ, but that ruleset is specifically for quotes, not citations! It is just giving rules on translating text for quotes, it is not saying anything about verifiable foreign sources (which are credible in some cases, but not in this one). In fact, see the ruleset above the one you keep referencing, RSUEC. Per that ruleset, I'd like you to provide a translation of the articles that specifically correlate with the edit you made. Even if the content in the articles matches up with the edit you keep making, I fail to see how these sources are seen as credible. These citations not being in English doesn't make them any more credible than personal blogs written in English. You're hiding behind the guise of foreign sources and racism accusations and it is concerning. Coconutshrimp (talk) 13:53, 1 March 2024 (UTC)
 * Since 3 reliable English language sources were provided your concerns should be covered by now. Gnkgr (talk) 17:02, 2 March 2024 (UTC)
 * It is clear you have some sort of vendetta against this company with your recent edits. They all have an extremely negative connotation, and the sourcing has been lackluster. Please stop adding content without consulting the community here first. This is in an effort to avoid [[WP:WAR ]]. Your most recent edit was particularly concerning with the use of a Press Release as a source and some heavy accusations. I've undone your most recent edits. Please consult future edits here and provide sourcing that the community can evaluate. Again, this is in an effort to avoid escalation in the future. Coconutshrimp (talk) 15:30, 4 March 2024 (UTC)
 * I would kindly ask you to refrain from removing additions to the article that are well sourced. Please also declare your affiliations with Teleperformance and any potential affiliates. Gnkgr (talk) 21:46, 4 March 2024 (UTC)

You both need to read WP:VAND and stop describing each other's edits as vandalism. This is a content dispute. Have you considered requesting a 3rd opinion? --Onorem (talk) 22:47, 4 March 2024 (UTC)