Talk:User journey

What is observed, or how it is meant to be used?
Perhaps a user journey can refer to both of these. Or not?

1) A developer/designer designs a GUI, and in doing so he defines what steps needs to be taken to accomplish a task. The user journey does not only describe the exact actions, but also what the user sees, and how he resonates what buttons to click. However, this is still just what the designer has planned. "I want him to press that button at this time. So perhaps I should make this button bigger, then he will see it. ".

2) An observation of what users actually do. Perhaps an aggregated fictive description, but based on and loyal to actual observations.

MadsSkjern (talk) 19:54, 26 August 2015 (UTC)

User journey is not the same as customer journey
The user journey has been hijacked by someone writing about customer journeys, a similar but not identical concept.

Merry (talk) 19:54, 26 August 2015 (UTC)


 * Agree. I think the article in the current form is worthwhile but should be titled 'Customer journey' and/or merged with Purchase funnel. PaulT2022 (talk) 04:22, 26 May 2022 (UTC)
 * Be careful! :)
 * "Customer Journey" an "User Journey" are two similar but still different things!
 * (Please don't just rename the entry! We would lose the "User Journey on the way - which is correctly described in the first section")
 * Two different Wiki-Entries ("Customer Journey" + "User Journey") could be a solution?!
 * ...or at least a clarification about the difference between the two things?!
 * (mainly in the field of application: Requirement Engineering/SW-Analysis <-> Marketing/Sales) 2001:9E8:BEC7:5800:4CB:B5C3:638F:7383 (talk) 09:16, 25 January 2023 (UTC)
 * The Requirement Engineering/SW-Analysis is only described in the first two paragraphs of the lead. The rest of the article is purely about customer journeys.
 * I suppose leaving these two paragraphs in User journey, making the article a stub and moving the rest into Purchase funnel is an appropriate solution too. PaulT2022 (talk) 14:47, 25 January 2023 (UTC)