Talk:Verizon High Speed Internet

Original research
I have removed the following original research from this page. Please do not readd unless it can be supported by published, trusted, and verifible sources. This wikipedia requirement must be satisfied irrespective of accuracy of stated information. (which btw, the below information is only partially accurate at best 216.69.223.249 10:04, 5 October 2006 (UTC))

''Verizon Technical Support is divided into three groups. Level/Tier 2 agents which directly take calls from customers and give them inmediate support being DSL or Dial-Up, on different departments, then if they are unable to resolve the situation a higher level is available, known as Level/Tier 3 or Mentors, which can assist Level 2 Technicians or can take direct control of the call. The final line are the TSET Supervisors. Asking for a supervisor will get you in touch with a TSET agent. Another interesting thing to know is that from all the Call Centers that Verizon employs, only three of them, for Tech Support, are located in the United States, and the rest are Next-Door or Off-Shore. Calling Verizon Business Technical Support, you will be speaking with a Level 2 Technician. Level 3 agents mentor/assist Level 2's and take ownership of any escalated calls.''

--216.69.223.249 07:55, 12 September 2006 (UTC)

Now that I've thought about it, that would count as original research, so leaving this out stands with policy. Calling 1-800-567-6789 would give you those answers though. I think its fine that it doesnt go back in. BTW, I didnt write that whole thing or anything. I edited it a little from experience. Though, unpublished information is part of what makes Wikipedia better than an encyclopedia. But until there is published evidence, I wont put it back.--Thomas Exciting 23:10, 12 September 2006 (UTC)

Business DSL
the article has no information about verizon business dsl. there are more than 2 speed packages, the highest currently offered being 7.1/768. TSET's should be classified as level 1

- TSET or any non public information regarding the Verizon DSL support structure should not be present *at all* in the wikipedia article for Verizon DSL. Please find this material in sources suitable for citing. Do not include original research on wikipedia. --216.69.223.249 07:55, 12 September 2006 (UTC)

POV
This line strikes me as distinctly POV:

"However, many analysts are correctly seeing these lower prices merely as introductory "bait and switch" loss leader campaigns."

Further, the article that is cited for that line focuses on SBC, not Verizon so it is a weak reference. --70.106.219.145 05:28, 7 September 2006 (UTC)

I have removed this line. The practice is not a 'bait and switch' because the service that was originally offerred for the advertised price is available. No switch has been made. The practice is described as a loss leader 'of sorts' by the citation. I disagree. I certainly dont think the source qualifying the comparision is sound enough reference to declare it a for certain 'loss leader campaign' on this page so it has been removed. --216.69.223.249 08:46, 12 September 2006 (UTC)

Is 216.69.223.249 working for verizon or what's the deal here?

- no I do not work for Verizon. Please remember to sign your edits Thomas. 216.69.223.249 10:04, 5 October 2006 (UTC)

Price hike after 1 year?
"This price is locked in for 12 months after which the monthly price rises to the mid-$30's."

Is there any fine print available on the web which shows this? I can't seem to find it on Verizon's website at all. Not even in their disclaimer.

The 768 Kbps service starts at $10 a month and raises to $20, the 3 Mbps service starts at $20 and raises to $30. It's clearly outlined in their advertisements, or at least it was when I signed up. 71.175.116.123 09:40, 23 September 2007 (UTC)

Fair use rationale for Image:Verizon Communications Logo Horizontal Cropped.PNG
Image:Verizon Communications Logo Horizontal Cropped.PNG is being used on this article. I notice the image page specifies that the image is being used under fair use but there is no explanation or rationale as to why its use in this Wikipedia article constitutes fair use. In addition to the boilerplate fair use template, you must also write out on the image description page a specific explanation or rationale for why using this image in each article is consistent with fair use.

Please go to the image description page and edit it to include a fair use rationale. Using one of the templates at Fair use rationale guideline is an easy way to insure that your image is in compliance with Wikipedia policy, but remember that you must complete the template. Do not simply insert a blank template on an image page.

If there is other fair use media, consider checking that you have specified the fair use rationale on the other images used on this page. Note that any fair use images uploaded after 4 May, 2006, and lacking such an explanation will be deleted one week after they have been uploaded, as described on criteria for speedy deletion. If you have any questions please ask them at the Media copyright questions page. Thank you.

BetacommandBot 05:13, 16 September 2007 (UTC)

Name?
isnt the service officially called "Verizon High Speed Online" ?

just wondering.. —Preceding unsigned comment added by Big texas lump (talk • contribs) 18:54, 17 September 2007 (UTC)

Rated best over top 5 cable providers
A welcome contribution would be more welcome if you could provide a source, for example an online link to a corporate press release. Jim.henderson 04:59, 4 November 2007 (UTC)

Bandwidth caps, traffic shaping, throttling, etc.
Does Verizon employ bandwidth caps, throttle connections, or shape traffic to inhibit p2p usage? I've been unable to find any reliable sources on this, and everything I've read points to Verizon being the only major ISP in the U.S. that doesn't employ any of these practices. This is hard for me to believe given my experiences with them. If anyone has that info, I think it would be a useful addition to the article. --Subversive Sound (talk) 02:53, 15 November 2009 (UTC)


 * I doubt it but have no source. What I doubt is not Verizon, but the implication that these practices are ordinary for most DSL providers.  With CATV, there is a need because users must share the access network.  With DSL the core network is shared but not the access network, hence no need.  Jim.henderson (talk) 03:13, 17 November 2009 (UTC)

PPPoE
The main source to show that Verizon uses PPPoE for 'east' customers and DHCP for 'west' customers is a Yahoo! Answers question. This is not a good source, and I don't feel this information should be posted using such an unreliable source. — Preceding unsigned comment added by 152.51.48.1 (talk) 19:45, 5 March 2012 (UTC)