Talk:Virtual queue

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I'm a professional in the field of call center consulting. I was surprised to find very little information on Wikipedia about the call center industry, which is an important part of our global economy.

There are hundreds of companies churning out new technologies that are transforming the way we interact with companies and service providers. I encourage more discussions about contact center metrics, best practices, architecture/topology, etc. After all, how often do we pick up the phone and dial an 800 number? Whether it's to book a flight, to pay a bill or to order items from a catalog, we're being connected to a call center.

Gdakters 11:28, 16 September 2006 (UTC)