Talk:West Pharmaceutical Services

Some proposed changes
Hello - I am looking to update the West Pharmaceutical Services Wikipedia page on behalf of Green Room Communications, an agency that works with West. Below, I've listed requested edits, explanations, and links where possible for these suggested changes and for your consideration. I have broken down suggested changes according to sections. Please let me know if you have any questions or if anything else is needed - thanks so much in advance.

SECTION: OVERVIEW/BOX ABOUT WEST

Information to be added or removed: In the overview section/box of "West Pharmaceutical Services" containing the information of Logo, Type, Traded as, Industry, Founded, we would like to request several edits to a few sections in line with West Pharma's 2018 Annual Report.

1. In the "Revenue" line, please update to read "US $1.7 billion (2018)1"

2. In the "Operating income" line, please update to "Operating profit" and update the number to "US $240.3 million (2018)1"

3. In the "Net Income" line, please update to "US $206.9 million1"

4. In the "Number of Employees" line, please update to "7,700 (2018)1"

Explanation of issue: To ensure the content is most up to date, we want to provide the most recent information available per the 2018 annual report.

References supporting change: 1 https://investor.westpharma.com/static-files/b00f6db7-744e-40fe-b892-b8df553940c4

SECTION: INTRODUCTORY UPFRONT

Information to be added or removed: 1: With the introductory upfront, please change the first sentence to read "West Pharmaceutical Services, Inc. is a designer and manufacturer of pharmaceutical packaging components and delivery systems for injectable drugs and healthcare products."

Explanation of issue: We'd like to clarify the company's work in the manufacturing and design areas.

References supporting change: N/A

SECTION: OVERVIEW

Information to be added or removed: 1: Please adjust the first sentence to read "West manufactures packaging components and delivery systems for injectable drugs and healthcare products2."

2: Also, after this sentence, please add "Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2018 sales of $1.7 billion1 reflect the daily use of approximately 112 million of its components and devices, which are designed to improve the delivery of healthcare to patients around the world."

3: Likewise, please remove the second sentence ("West has been ranked a 'Top Workplace' in the Greater-Philadelphia area by Philly.com in 2010, 2011, and 2012.") and replace with "West was the winner of the CPhl Excellence in Pharma: Corporate Social Responsibility Award" in 20181.

Explanation of issue: We'd like to provide additional information about the company, products, and general information.

References supporting change: 1https://investor.westpharma.com/static-files/b00f6db7-744e-40fe-b892-b8df553940c4 (specifically information from page 3) 2https://www.westpharma.com/en/about-west

SECTION: MANUFACTURING PLANTS, ASIA PACIFIC

Information to be added or removed:

1: Immediately following the heading "Asia/Pacfic", please begin the section with: Australia, Belrose (begin indented on second line) West Pharmaceutical Services Australia Pty Ltd

2: Additionally, at the end of this section, please add the following: Bangalore (begin indented on second line) West Pharmaceutical Services, Inc. (Digital Technology Center)

3: Explanation of issue: Adding and removing manufacturing plants as of 2018. References supporting change: N/A

SECTION: MANUFACTURING PLANTS, EUROPE/MIDDLE EAST

Information to be added or removed:

1: Please remove the second entry, as follows: Denmark, Roskilde West Pharmaceutical Engineering Denmark

2: For the third entry beginning with "England, Bodmin", please update to: "England, Bodmin Cornwall"

3: For the entry titled "Israel, Ra'anana", please remove the second line underneath with text "Medimop Medical Projects, Ltd" and update to "West Pharma. Services IL, Ltd."

Explanation of issue: Adding and removing manufacturing plants as of 2018.

References supporting change: N/A

SECTION: MANUFACTURING PLANTS, NORTH AMERICA

Information to be added or removed:

1: Please update the first entry (Arizona, Phoenix) and remove "The Tech Group Phoenix" and replace with "Tech Group North America, Inc. d/b/a West"

2: Please update the second entry (Arizona, Scottsdale) and remove "West - Corporate and Engineering Center" and replace with "Tech Group North America, Inc. d/b/a West "

3: Please update the third entry (Arizona, Tempe) and remove "The Tech Group Tempe- Rockford The Tech Group Tempe - West" and replace with "Tech Group North America, Inc. d/b/a West"

4. Please update the fourth entry (Florida, Clearwater)and adjust the second line to read "West Pharmaceutical Services of Florida, Inc."

5: Please update the fifth entry (Florida, St. Petersburg)and adjust the second line to read "West Pharmaceutical Services of Florida, Inc."

6: Please remove the sixth entry in its entirety ("Indiana, Frankfort The Tech Group Indiana)

7: Please update the "México, Cuernavaca" entry and remove the second plant bullet ("Aluplast")

8: Please update the "Michigan, Walker" entry to read "Michigan, Grand Rapids"; likewise, please update the second line below ("The Tech Group Michigan") to read "The Tech Group Grand Rapids Inc d/b/a West Contract Manufacturing"

9: Please update the "Puerto Rico, Cayey" and adjust the second line, remove "The Tech Group Puerto Rico" and replace with "West Contract Manufacturing, LLC"

10: Please remove the last entry in its entirety ("Texas, Athens West Advanced Injection Systems")

Explanation of issue: Adding and removing manufacturing plants as of 2018.

References supporting change: N/A

GreenRoomWest (talk) 18:52, 3 June 2019 (UTC)

Reply 04-JUN-2019

 * Your edit request could not be reviewed because the provided references are not formatted correctly. The citation style predominantly used by the West Pharmaceutical Services article is Citation Style 1 (CS1). The citation style used in the edit request consists of bare URL's. Any requested edit of yours which may be implemented will need to resemble the current style already in use in the article – in this case, CS1. (See WP:CITEVAR.)
 * Additionally, the COI editor has not made the necessary disclosures.

In the extended section below titled Citation style, I have illustrated two examples: one showing how the edit request was submitted, and another showing how requests should be submitted in the future:

Bare URL reference formatting: The Sun's diameter is 864,337.3 miles,[1] while the Moon's diameter is 2,159 miles.[2] The Sun's temperature is 5,778 degrees Kelvin.[3]

References

1. 2.  3.

In the example above there are three URL's provided with the claim statements, but these URL's have not been placed using Citation Style 1, which is the style predominantly used by the West Pharmaceutical Services article. Using this style, the WikiFormatted text should resemble the following:

Citation Style 1 formatting: The Sun's diameter is 864,337.3 miles, while the Moon's diameter is 2,159 miles. The Sun's temperature is 5,778 degrees Kelvin. Displays as: The Sun's diameter is 864,337.3 miles,[1] while the Moon's diameter is 2,159 miles.[2] The Sun's temperature is 5,778 degrees Kelvin.[3]

References

^ Sjöblad, Tristan. . Academic Press, 2018, p. 1. ^ Harinath, Paramjit. , Science, 51(78):46. ^ Uemura, Shū. . Academic Press, 2018, p. 2. 

In the example above the references have been formatted according to Citation Style 1, which shows the author, the source's name, date, etc., all information which is lost when only the links are provided. As Wikipedia is a volunteer project, edit requests such yours are generally expected to have this formatting done before the request is submitted for review.

Kindly rewrite your edit request so that it aligns more with the second example shown in the collapsed section above, and feel free to re-submit that edit request at your earliest convenience. If you have any questions about this formatting please don't hesitate to ask myself or another editor. Regards, Spintendo  02:01, 5 June 2019 (UTC)

Some proposed changes
Hello - this a resubmit of the previous edit, reformatting the references per Spintendo's insights. Likewise, I would like to disclose once more that I am reaching out on behalf of Green Room Communications, of which West Pharmaceuticals is a client of ours. If any additional disclosures are needed, please let me know. Thank you!

Below, you will find the adjusted changes according to the correct format.

SECTION: OVERVIEW/BOX ABOUT WEST

Information to be added or removed: In the overview section/box of "West Pharmaceutical Services" containing the information of Logo, Type, Traded as, Industry, Founded, we would like to request several edits to a few sections in line with West Pharma's 2018 Annual Report.

1. In the "Revenue" line, please update to read "US $1.7 billion (2018)

2. In the "Operating income" line, please update to "Operating profit" and update the number to "US $240.3 million (2018)

3. In the "Net Income" line, please update to "US $206.9 million (2018)

4. In the "Number of Employees" line, please update to "7,700 (2018)

Explanation of issue: To ensure the content is most up to date, we want to provide the most recent information available per the 2018 annual report.

References supporting change: The full link to the reference above is here: https://investor.westpharma.com/static-files/b00f6db7-744e-40fe-b892-b8df553940c4. All information is pulled from this report, but page numbers are detailed below. Additionally, I have listed out the references below according to the Citation 1 format seen on the West Pharmaceutical Wikipedia page: 1.	Annual Report 2018. (PDF). West. p. 3. Retrieved 5 June 2019. 2.	Annual Report 2018. (PDF). West. p. 21. Retrieved 5 June 2019. 3.	Annual Report 2018. (PDF). West. p. 21. Retrieved 5 June 2019. 4.	Annual Report 2018. (PDF). West. p. 7. Retrieved 5 June 2019.

SECTION: INTRODUCTORY UPFRONT

Information to be added or removed:

1: With the introductory upfront, please change the first sentence to read "West Pharmaceutical Services, Inc. is a designer and manufacturer of pharmaceutical packaging components and delivery systems for injectable drugs and healthcare products."

Explanation of issue: We'd like to clarify the company's work in the manufacturing and design areas.

References supporting change: N/A

SECTION: OVERVIEW

Information to be added or removed: 1: Please adjust the first sentence to read "West manufactures packaging components and delivery systems for injectable drugs and healthcare products

2: Also, after this sentence, please add "Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2018 sales of $1.7 billion reflect the daily use of approximately 112 million of its components and devices, which are designed to improve the delivery of healthcare to patients around the world."

3: Likewise, please remove the second sentence ("West has been ranked a 'Top Workplace' in the Greater-Philadelphia area by Philly.com in 2010, 2011, and 2012.") and replace with "West was the winner of the CPhl Excellence in Pharma: Corporate Social Responsibility Award" in 2018. Additionally in 2019, West’s NovaGuard SA Pro safety system won an award at the India Packaging Awards for Excellence in Enhanced User Experience and Excellence in Packaging Design – Shapes and Structures.

Explanation of issue: We'd like to provide additional information about the company, products, and general information.

References supporting change: References are built out with links below and formatting according to References layout as seen on West Pharmaceutical Wiki page. 1.	About West. West Pharmaceutical Services. Retrieved 5 June 2019. (URL for reference: https://www.westpharma.com/en/about-west ) 2.	About West. West Pharmaceutical Services. Retrieved 5 June 2019. (URL for reference: https://www.westpharma.com/en/about-west ) 3.	Annual Report 2018. (PDF). West. p. 3. Retrieved 5 June 2019. (URL for reference: https://investor.westpharma.com/static-files/b00f6db7-744e-40fe-b892-b8df553940c4 4.	Pharmaceutical Technology Editors. (October 10, 2018). Meet the 2019 CPhl Pharma Awards Winners. Pharmaceutical Technology. Retrieved 5 June 2019. (URL for reference: http://www.pharmtech.com/meet-2018-cphi-pharma-awards-winners) 5.	Annual Report 2018. (PDF). West. p. 2. Retrieved 5 June 2019. (URL for reference: https://investor.westpharma.com/static-files/b00f6db7-744e-40fe-b892-b8df553940c4 6.	West NovaGuard SA Pro Safety System Recognized for Excellence in Design and User Experience at the India Packaging Awards. (May 22, 2019). West. Retrieved 5 June 2019. (URL for reference: https://investor.westpharma.com/news-releases/news-release-details/west-novaguardr-sa-pro-safety-system-recognized-excellence) 7.	Allen, Daphne. (May 22, 2019) Supplier Stories for the week of May 19. Medical Device and Diagnostic Industry. Retrieved 5 June 2019. (URL for reference: https://www.mddionline.com/supplier-stories-week-may-19)

SECTION: MANUFACTURING PLANTS, ASIA PACIFIC

Information to be added or removed:

1: Immediately following the heading "Asia/Pacfic", please begin the section with: Australia, Belrose (begin indented on second line) West Pharmaceutical Services Australia Pty Ltd

2: Additionally, at the end of this section, please add the following: Bangalore (begin indented on second line) West Pharmaceutical Services, Inc. (Digital Technology Center)

Explanation of issue: Adding and removing manufacturing plants as of 2018.

References supporting change: N/A

SECTION: MANUFACTURING PLANTS, EUROPE/MIDDLE EAST

Information to be added or removed:

1: Please remove the second entry, as follows: Denmark, Roskilde West Pharmaceutical Engineering Denmark

2: For the third entry beginning with "England, Bodmin", please update to: "England, Bodmin Cornwall"

3: For the entry titled "Israel, Ra'anana", please remove the second line underneath with text "Medimop Medical Projects, Ltd" and update to "West Pharma. Services IL, Ltd."

Explanation of issue: Adding and removing manufacturing plants as of 2018.

References supporting change: N/A

SECTION: MANUFACTURING PLANTS, NORTH AMERICA

Information to be added or removed:

1: Please update the first entry (Arizona, Phoenix) and remove "The Tech Group Phoenix" and replace with "Tech Group North America, Inc. d/b/a West"

2: Please update the second entry (Arizona, Scottsdale) and remove "West - Corporate and Engineering Center" and replace with "Tech Group North America, Inc. d/b/a West"

3: Please update the third entry (Arizona, Tempe) and remove "The Tech Group Tempe- Rockford The Tech Group Tempe - West" and replace with "Tech Group North America, Inc. d/b/a West"

4. Please update the fourth entry (Florida, Clearwater) and adjust the second line to read "West Pharmaceutical Services of Florida, Inc."

5: Please update the fifth entry (Florida, St. Petersburg) and adjust the second line to read "West Pharmaceutical Services of Florida, Inc."

6: Please remove the sixth entry in its entirety ("Indiana, Frankfort The Tech Group Indiana)

7: Please update the "México, Cuernavaca" entry and remove the second plant bullet ("Aluplast")

8: Please update the "Michigan, Walker" entry to read "Michigan, Grand Rapids"; likewise, please update the second line below ("The Tech Group Michigan") to read "The Tech Group Grand Rapids Inc d/b/a West Contract Manufacturing"

9: Please update the "Puerto Rico, Cayey" and adjust the second line, remove "The Tech Group Puerto Rico" and replace with "West Contract Manufacturing, LLC"

10: Please remove the last entry in its entirety ("Texas, Athens West Advanced Injection Systems")

Explanation of issue: Adding and removing manufacturing plants as of 2018.

References supporting change: N/A

GreenRoomWest (talk) 17:20, 6 June 2019 (UTC)
 * The entirety of sources provided for these changes originate from the subject organization itself. Please provide additional WP:SECONDARY sources unconnected to the subject organization. Regards, Spintendo  07:01, 7 June 2019 (UTC)

Some proposed changes
Hello – this a continuation of the previous thread. I would like to disclose once more that I am reaching out on behalf of Green Room Communications, of which West Pharmaceuticals is a client of ours recognized above. If any additional disclosures are needed, please let me know. Thank you!

Per Spintendo's insights, we have supplied additional secondary sources to support the proposed changes. Please let me know if any additional sources or adjustments would be helpful, or if anything else is needed in advance. Thank you kindly for your insight.

Below are the revised changes according to the correct format.


 * Hi There are some things that you should do to help us evaluate your request.  First, as Spintendo pointed out above, the primary sourced content does not meet Wikipedia reliability and verificability standards.  Please look over WP:RS and WP:V as they can explain the details of what sources we need.  Then remove from your request anything that is sourced to West Pharmaceutical. (That includes their website, press releases, Street Insider, Packaging South Asia, etc. since that information will not be considered for inclusion in the article.)  Once you've scrubbed your request of the primary-sourced content, please resubmit it.  Thank you!  Orville1974  (talk) 03:14, 20 June 2019 (UTC)

SECTION: OVERVIEW/BOX ABOUT WEST

Information to be added or removed: In the overview section/box of "West Pharmaceutical Services" containing the information of Logo, Type, Traded as, Industry, Founded, we would like to request several edits to a few sections in line with West Pharma's 2018 Annual Report. 1. In the "Revenue" line, please update to read "US $1.7 billion (2018) 2. In the "Operating income" line, please update to "Operating profit" and update the number to "US $240.3 million (2018)

3. In the "Net Income" line, please update to "US $206.9 million (2018)

4. In the "Number of Employees" line, please update to "7,700 (2018)

Explanation of issue: To ensure the content is most up to date, we want to provide the most recent information available per the 2018 annual report and secondary sources.

References supporting change:

Full link to references are included below as they appear. Additionally, I have listed out the references below according to the Citation 1 format seen on the West Pharmaceutical Wikipedia page:

1.	Annual Report 2018. (PDF). West. p. 3. Retrieved 5 June 2019. (URL: https://investor.westpharma.com/static-files/b00f6db7-744e-40fe-b892-b8df553940c4)

2. 	StreetInsider (2019). "West Pharma (WST) Tops Q4 EPS by 1c, Revenues Miss; Offer FY19 EPS Guidance Below Consensus". Street Insider. (URL: https://www.streetinsider.com/Corporate+News/West+Pharma+%28WST%29+Tops+Q4+EPS+by+1c%2C+Revenues+Miss%3B+Offers+FY19+EPS+Guidance+Below+Consensus/15128416.html)

3.	Annual Report 2018. (PDF). West. p. 21. Retrieved 5 June 2019. (URL: https://investor.westpharma.com/static-files/b00f6db7-744e-40fe-b892-b8df553940c4)

4.	Annual Report 2018. (PDF). West. p. 21. Retrieved 5 June 2019. (URL: https://investor.westpharma.com/static-files/b00f6db7-744e-40fe-b892-b8df553940c4)

5.	Annual Report 2018. (PDF). West. p. 7. Retrieved 5 June 2019. (URL: https://investor.westpharma.com/static-files/b00f6db7-744e-40fe-b892-b8df553940c4)

SECTION: INTRODUCTORY UPFRONT

Information to be added or removed:

1: With the introductory upfront, please change the first sentence to read "West Pharmaceutical Services, Inc. is a designer and manufacturer of pharmaceutical packaging components and delivery systems for injectable drugs and healthcare products."

Explanation of issue: We'd like to clarify the company's work in the manufacturing and design areas.

References supporting change: N/A

SECTION: OVERVIEW

Information to be added or removed:

1: Please adjust the first sentence to read "West manufactures packaging components and delivery systems for injectable drugs and healthcare products

2: Also, after this sentence, please add "Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2018 sales of $1.7 billion  reflect the daily use of approximately 112 million of its components and devices, which are designed to improve the delivery of healthcare to patients around the world."

3: Likewise, please remove the second sentence ("West has been ranked a 'Top Workplace' in the Greater-Philadelphia area by Philly.com in 2010, 2011, and 2012.") and replace with "West was the winner of the CPhl Excellence in Pharma: Corporate Social Responsibility Award" in 2018. Additionally in 2019, West’s NovaGuard SA Pro safety system won an award at the India Packaging Awards for Excellence in Enhanced User Experience and Excellence in Packaging Design – Shapes and Structures. In 2018, President and CEO of West, Eric Green, received the CEO Connection’s Social Impact Award. Likewise, West was recognized with the Chester County Fund for Women and Girls’ Corporate Champions of Change Award in 2018 ."

4. If possible, we’d like to provide additional sources for the last sentence of this section, regarding the Medimop Medical Project opening in Israel: (“In 2005, West acquired The Tech Group, Scottsdale, Ariz.[5] and Medimop Medical Projects Ltd., Ra’anana, Israel”[6], included here:.

Explanation of issue: We'd like to provide additional information about the company, products, and general information supported by secondary sources.

References supporting change:

References are built out with links below and formatting according to References layout as seen on West Pharmaceutical Wiki page. 1.	About West. West Pharmaceutical Services. Retrieved 5 June 2019. (URL for reference: https://www.westpharma.com/en/about-west)

2.	Annual Report 2018. (PDF). West. p. 3. Retrieved 5 June 2019. (URL for reference: https://investor.westpharma.com/static-files/b00f6db7-744e-40fe-b892-b8df553940c4)

3. StreetInsider (2019). "West Pharma (WST) Tops Q4 EPS by 1c, Revenues Miss; Offer FY19 EPS Guidance Below Consensus". Street Insider. (URL: https://www.streetinsider.com/Corporate+News/West+Pharma+%28WST%29+Tops+Q4+EPS+by+1c%2C+Revenues+Miss%3B+Offers+FY19+EPS+Guidance+Below+Consensus/15128416.html)

4.	Pharmaceutical Technology Editors. (October 10, 2018). Meet the 2019 CPhl Pharma Awards Winners. Pharmaceutical Technology. Retrieved 5 June 2019. (URL for reference: http://www.pharmtech.com/meet-2018-cphi-pharma-awards-winners)

5.	Annual Report 2018. (PDF). West. p. 2. Retrieved 5 June 2019. (URL for reference: https://investor.westpharma.com/static-files/b00f6db7-744e-40fe-b892-b8df553940c4)

6.	Allen, Daphne. (May 22, 2019) Supplier Stories for the week of May 19. Medical Device and Diagnostic Industry. Retrieved 5 June 2019. (URL for reference: https://www.mddionline.com/supplier-stories-week-may-19)

7. PSA Desk (June 10, 2019). "West launches AccelTRA components at InnoPack Pharma". Packaging South Asia (URL: PSA Desk (June 10, 2019). "West launches AccelTRA components at InnoPack Pharma". Packaging South Asia)

8. 	West NovaGuard SA Pro Safety System Recognized for Excellence in Design and User Experience at the India Packaging Awards. (May 22, 2019). West. Retrieved 5 June 2019. (URL for reference: https://investor.westpharma.com/news-releases/news-release-details/west-novaguardr-sa-pro-safety-system-recognized-excellence)

9. CEO Connection (2018). "Mid-Market Social Impact Award" (URL: https://www.ceoconnection.com/siaward/)

10. Chester County Fund for Women and Girls (2018). "Champions of Change Breakfast". Chester County Fund for Women and Girls. (URL: https://ccwomenandgirls.org/champions-of-change-breakfast/)

11. Blum, Brian (March 11, 2018). "West Pharma Opens Innovation Center in Israel". Israel 21 C.(URL: https://www.israel21c.org/west-pharma-opens-innovation-center-in-israel/)

12. Verma, Urvashi (March 11, 2018). "West Pharma sets up new R&D center, sees Israel as regional hub". The Times of Israel. (URL: https://www.timesofisrael.com/west-pharma-sets-up-new-rd-center-sees-israel-as-regional-hub/)

SECTION: MANUFACTURING PLANTS, ASIA PACIFIC

Information to be added or removed:

1: Immediately following the heading "Asia/Pacfic", please begin the section with: Australia, Belrose (begin indented on second line) West Pharmaceutical Services Australia Pty Ltd

2: Additionally, at the end of this section, please add the following: Bangalore (begin indented on second line) West Pharmaceutical Services, Inc. (Digital Technology Center)

Explanation of issue: Adding and removing manufacturing plants as of 2018.

References supporting change:

Below, I’ve included the supporting references links regarding Locations and the ANI coverage:

1.	West Pharmaceutical Services. "Locations". West Pharmaceutical Services. (URL: https://www.westpharma.com/global-locations)

2.	ANI (March 9, 2019). "West opens new digital technology center in Bengaluru". ANI. (URL: https://www.aninews.in/news/business/west-opens-new-digital-technology-center-in-bengaluru20190308145528/)

SECTION: MANUFACTURING PLANTS, EUROPE/MIDDLE EAST

Information to be added or removed:

1: Please remove the second entry, as follows: Denmark, Roskilde West Pharmaceutical Engineering Denmark

2: For the third entry beginning with "England, Bodmin", please update to: "England, Bodmin Cornwall"

3: For the entry titled "Israel, Ra'anana", please remove the second line underneath with text "Medimop Medical Projects, Ltd" and update to "West Pharma. Services IL, Ltd.

Explanation of issue: Adding and removing manufacturing plants as of 2018.

References supporting change:

Below are links to the references used, for easy access: 1.	Blum, Brian (March 11, 2018). "West Pharma Opens Innovation Center in Israel". Israel 21 C.(URL: https://www.israel21c.org/west-pharma-opens-innovation-center-in-israel/) 2.	Verma, Urvashi (March 11, 2018). "West Pharma sets up new R&D center, sees Israel as regional hub". The Times of Israel. (URL: https://www.timesofisrael.com/west-pharma-sets-up-new-rd-center-sees-israel-as-regional-hub/) 3.	West Pharmaceutical Services. "Locations". West Pharmaceutical Services. (URL: https://www.westpharma.com/global-locations)

SECTION: MANUFACTURING PLANTS, NORTH AMERICA

Information to be added or removed:

1: Please update the first entry (Arizona, Phoenix) and remove "The Tech Group Phoenix" and replace with "Tech Group North America, Inc. d/b/a West "

2: Please update the second entry (Arizona, Scottsdale) and remove "West - Corporate and Engineering Center" and replace with "Tech Group North America, Inc. d/b/a West "

3: Please update the third entry (Arizona, Tempe) and remove "The Tech Group Tempe- Rockford The Tech Group Tempe - West" and replace with "Tech Group North America, Inc. d/b/a West "

4. Please update the fourth entry (Florida, Clearwater) and adjust the second line to read "West Pharmaceutical Services of Florida, Inc."

5: Please update the fifth entry (Florida, St. Petersburg) and adjust the second line to read "West Pharmaceutical Services of Florida, Inc."

6: Please remove the sixth entry in its entirety ("Indiana, Frankfort The Tech Group Indiana)

7: Please update the "México, Cuernavaca" entry and remove the second plant bullet ("Aluplast")

8: Please update the "Michigan, Walker" entry to read "Michigan, Grand Rapids"; likewise, please update the second line below ("The Tech Group Michigan") to read "The Tech Group Grand Rapids Inc d/b/a West Contract Manufacturing "

9: Please update the "Puerto Rico, Cayey" and adjust the second line, remove "The Tech Group Puerto Rico" and replace with "West Contract Manufacturing, LLC "

10: Please remove the last entry in its entirety ("Texas, Athens West Advanced Injection Systems")

Explanation of issue: Adding and removing manufacturing plants as of 2018 with secondary source additions.

References supporting change:

All new additions and references are from the below references, included with URLS below:

1.	Thompson, Heather (August 1, 2005). "Acquisition Puts West Pharmaceuticals and The Tech Group on Same Page". Medical Device and Diagnostic Industry. (URL: https://www.mddionline.com/acquisition-puts-west-pharmaceuticals-and-tech-group-same-page)

2.	West Pharmaceutical Services. "Locations". West Pharmaceutical Services. (URL: https://www.westpharma.com/global-locations)

GreenRoomWest (talk) 20:56, 18 June 2019 (UTC)

Hello,

Thank you for your feedback.

To confirm next steps, the proposed changes submitted sought to provide the most recent metrics about West Pharmaceutical Services’ current earnings, revenue and employees. This company information is available publicly online in the Annual Report 2018, which is the reference type that is used currently on the West Wikipedia page (please see reference #1, Annual Report 2011). Given that annual reports are public disclosures of validated company information and West’s annual report was used as a reference in the past, would this source still be applicable to these proposed changes?

Similarly, the secondary sources provided such as ANI, Packaging South Asia, Street Insider, Pharmaceutical Technology, Medical Device and Diagnostic Industry, The Times of Israel, and Israel 21 C are factual in nature and maintain a neutral, objective point of view. Would we also remove these sources from our request?

We have reviewed the English Wikipedia pages of companies within West Pharmaceutical Services’ industry such as Gerresheimer, Becton Dickinson, and Stevanto Group. These pages also contain references to annual reports, links to pages on the company’s websites (e.g., the references on Stevanto Group’s page are primarily only links from the company’s website) and press releases. Can you provide clarity as to why those references are included on those pages, but the primary sources provided for West need revisions? We want to ensure we are approaching correctly and respecting your time.

Additionally, is there a number or contact email that we could reach out to specifically? Thank you in advance.

GreenRoomWest (talk) 21:07, 15 July 2019 (UTC)

Some proposed changes
Hello,

This is a follow-up to the proposed changes submitted above (on July 15) which sought to provide the most recent metrics about West Pharmaceutical Services. We would greatly appreciate clarity around the feedback received regarding the Annual Report, secondary sources, and the discrepancy in sources from industry peers (e.g., Gerresheimer, BD and Stevanto Group), as noted in the request above.

Would it possible to schedule a phone call with an editor to discuss these questions to receive clarification? We would be happy to set up time to clarify.

Thank you in advance, and we look forward to hearing from you. GreenRoomWest (talk) 21:05, 24 July 2019 (UTC)

Reply 25-JUL-2019
Regards, Spintendo  20:54, 25 July 2019 (UTC)
 * 1) ✅ The Infobox section was updated.
 * 2) ❌ The Introductory section was not implemented because its phrasing does not differ in generalities from the already established lead section, which already states the particulars (i.e., designer and manufacturer of pharmaceutical packaging and delivery systems) in a sufficient manner.
 * 3) ❌ The Overview section was not implemented per WP:PROMO.
 * 4) ❌ The Manufacturing sections were not implemented per WP:NOTADIRECTORY.

Some proposed changes
Hello, This is a continuation of a previous thread. I am with Green Room Communications, a communications agency working under contract for West Pharmaceutical Services, Inc. We have several questions from ongoing correspondence that have still not been answered by Wikipedia and request a reply.

First, does Wikipedia have a customer service PHONE NUMBER where we may speak with an editor? Online correspondence does not seem to be fully effective in conveying West's editing request needs and there is a communication disconnect. Please advise so we can find a timely resolution.

Below, please also find suggested and proposed edits in response to editor feedback received on July 25, 2019.

Information To Be Added or Removed / Explanation of Issue:

Our requested edit to the West company descriptor in the Introductory Section: "West Pharmaceutical Services, Inc. is a designer and manufacturer of pharmaceutical packaging components and delivery systems for injectable drugs and healthcare products" was rejected as synonymous with existing copy. It is NOT. The word "injectable" is a key differentiator of West's business. They do NOT work across all formats of pharmaceutical drugs, ONLY injectables. We request that this language as proposed initially is reconsidered and accepted.

References Supporting Change: N/A; overview, West’s differentiator as a manufacturer of systems for injectable drug delivery is cited in the current “Overview” sentence, first sentence.

Additionally, we would like clarity on the following feedback:

In the Overview section, we recognize that some of the boilerplate phrasing may be deemed promotional and can strip that. However, you also rejected very factual information such as West's geographic location and data around how many products it manufactures. Please advise why this particular information is being rejected. If the rationale is because of sources, we then ask for clarity on why publicly available, factual company background from an Annual Report (2018) is not acceptable.

However, we would like to propose the following changes in the “Overview” section that is objective and unbiased, in alignment with Wikipedia’s promotion policy and using the credible Annual Report source.

Information To Be Added or Removed: After the sentence “West manufactures components and systems for injectable drug delivery and plastic packaging, and delivery system components for the healthcare and consumer products markets”, please add: “West is headquartered in Exton, Pennsylvania, and the company generates revenue in the Americas, Europe, Middle East, Africa, and Asia Pacific. In 2018, the company reported $1.7 billion in net sales and the company manufactures approximately 112 million components and devices every day.

Explanation of Issue: Proposed edits apply factual and objective information from West’s 2018 Annual Report about where the company generates revenue as well as the inclusion of up-to-date metrics on net sales and daily manufacturing of products.

References Supporting Change: Formatted references from West’s Annual Report used above are included below:

West Pharmaceutical Services (2018). "Annual Report 2018". West Pharmaceutical Services. p. 3.

West Pharmaceutical Services (2018). "Annual Report 2018". West Pharmaceutical Services. p. 2.

GreenRoomWest (talk) 15:30, 8 August 2019 (UTC)

Reply 8-AUG-2019
Regards, Spintendo  16:06, 8 August 2019 (UTC)
 * 1) The word "injectable" has been added to the lead.
 * 2) The revenue figure and number of devices manufactured has been added to the overview section.
 * 3) Wikipedia itself does not have a phone number where it can be reached. Portions of Wikipedia, such as the Wikimedia Foundation, ostensibly do have physical phone numbers that can be dialed. But requests made there to change content on Wikipedia will be directed to this location — that is, the talk page of the article in question.
 * 4) There are email addresses which can be used to contact Wikipedia, specifically the Open-source Ticket Request System (OTRS). But please be aware that requests made to OTRS to change content will invariably be directed to this location — again, the talk page of the article in question — which is the proper place to suggest changes to content.