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TCS Digital Software & Solutions Group

TATA Consultancy Services Limited (TCS) launched Digital Software & Solutions Group in 2014 as a strategic growth business within TCS to help customers undergo digital transformation initiatives with modular, scalable and fully integrated, industry-tailored licensed software and solutions. Industries served are Cities, Retail, Communications and Banking and Financial Services.

Contents

1 History

1.1 2014 to present

2 Products

3 Operations

4 Employees

5 References

Website https://dss.tcs.com/

TCS Digital Software & Solutions Group History

2014 to present[edit]

January 21, 2014, Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) announced the launch of the Digital Software & Solutions Group, a new business unit designed to help customers undergo digital transformations through modular, industry-tailored licensed software and solutions.

January 2014, TCS Digital Software & Solutions (DS&S) announced TCS Customer Intelligence & Insights for Communications, customer analytics software designed to help communication service providers deliver superior customer experience, monetize data to improve wallet share and drive operational efficiency. https://www.tcs.com/tcs-digital-software-solutions-group-digital-commerce-customer-centricity

September 16, 2015, TCS DS&S introduced Customer Intelligence & Insights for Retail Banks, customer analytics software designed to help retail banks transform from product-focused to customer-centric organizations. https://www.tcs.com/dess-introduces-customer-intelligence-insights-for-retail-banks

Sept 22, 2015, TCS DS&S Group introduced TCS Intelligent Urban Exchange Software platform and applications designed to advance urban growth, and speed digital transformation https://www.tcs.com/tcs-dss-introduces-smart-city-accelerator-solution

April 20, 2016, TCS DS&S introduces TCS IUX (Intelligent Urban Exchange) Intelligent Water Solution to empowers cities and utilities to control of water loss management and build a smart city platform.

May 23, 2016, TCS DS&S announced release of a new operational analytics module for TCS Customer Intelligence & Insights Solution for Banking that enables retail banks to understand how the product fulfillment process for consumer banking operations impacts multiple departmental touch points, and provides recommendations on operational processes to better serve their customers. https://www.tcs.com/tcs-digital-group-delivers-operational-analytics-for-retail

August 25, 2016, TCS DS&S announces CI&I for Retail, analytics software that helps retailers tap Internet of Things to deliver personalized customer experiences. https://www.tcs.com/analytics-software-help-retailers-tap-iot-personalized-customer-experience

April 20, 2017-TCS DS&S announces certification of Customer Intelligence & Insights for Banking customer analytics software on Cloudera Enterprise. https://www.tcs.com/tcs-digital-software-solutions-group-announces-certification-customer-analytics-software-cloudera-platform

June 5, 2018, TCS DS&S introduced Connected Intelligence Platform (CIP) analytics software platform.

January 15, 2019, TCS debuted Connected Intelligence Data Lake for Business™ on AWS Marketplace. The software captures and manages data in a central Hadoop repository to manage complex data and prepare it for analytics. https://www.tcs.com/tcs-debuts-connected-intelligence-data-lake-business-aws-marketplace

November 11, 2019, TCS DS&S announced TCS Intelligent Urban Exchange (IUX) City Command Center, software designed to help urban leaders identify, view and analyze city-wide events in real time for better decision-making. The solution integrates diverse municipal event data and external sources such as video and displays them as geospatial visualizations on an Integrated City Operational Dashboard. https://www.tcs.com/tcs-enhances-smart-city-solution-to-help-urban-leaders-deliver-better-citizen-experiences

TCS Digital Software & Solutions Products

DS&S software products include:

Customer Intelligence & Insights for banking, communications and retail.

Intelligent Urban Exchange (IUX) smart city software solutions with the IUX City Command Center, IUX Intelligent Energy, IUX Intelligent Transportation and IUX Intelligent Water.

Connected Intelligence Platform (CIP) an integrated enterprise data management and analytics platform that bundles traditionally separate technologies and tools into a single unified platform. CIP combines an enterprise-grade Hadoop data lake with machine learning libraries, real-time processing of streaming data, a predictive scoring engine, smart workflow management, data visualization, and enterprise-grade security.

Articles

Discover Customer Personas, Don’t Build Them, Total Retail, 3 March 2020

TCS Wins Big Data and Analytics Innovation Award, New York City Biz List, 8 December 2019

Power of Personalization Fuels Partnerships with Fintechs and Retailers, The Financial Brand, 10 December 2019

TCS Solution Integrates Diverse City Data for Connected Citizen Experience, Smart Cities World, 12 November 2019

Legacy Banks are Threatened – Unless They Fight Back, CFO, 21 October 2019

Best Practices for Retail Brands to Engage with Millennials and Gen-Z, Forbes, 26 September 2019

TechBytes with Suman Mahalanabis, Director of Product, MarTechSeries- Marketing Technology Insights, 3 September 2019

The Smart City of the Future Will be Shaped by its Citizens, #DigitalEmpowers, 5 August 2019

TCS Introduces Data-Driven Insights to Increase Community Initiatives, MTA Martech Advisor, 27 June 2019

The Connected Car Is Poised for Acceleration and Hyper-Personalization, AIthority, 29 June 2019

Toolkit Aims to Help Civic Leaders Make an Impact, Smart Cities World, 27 May 2019

Time to Deep Six Omnichannel and Focus on Experience, Multichannel Merchant, 6 April 2019

A warning for cities: Become citizen centric or fail, Smart Cities Dive, 13 February 2019

TCS Empowers Intelligent Data Lake via Timely AWS Link, RTInsights.com, 21 January 2019

With Real-Time Analytics, Alexa Will Soon Know You Better, RTInsights.com, 4 December 2018

Europe's New Privacy Rules May Have a Silver Lining: Improving Customer Experiences, Retail Customer Experience, 2 November 2018

Wake Up Call for Retailers: My Car Realized I'd Moved, But Amazon Didn't, MarketingTech, 28 September 2018

Get Ready for Just in Time Customer Engagement, IoT Agenda, 26 September 2018

Tata Launches Connected Intelligence Platform, Destination CRM, 15 June 2018

Connected Customer Experiences: The product of a connected economy, IoT Agenda, 11 June 2018

Tata Consultancy Services (TCS) Launches IoT based Connected Intelligence Platform, Read IT Quik, 6 June, 2018

Why Citizens Should be the Digital Heartbeat of Every Smart City, IoT Agenda, 17 Jan, 2018