User:Aanonsona/Process Operator

Process Operator: Within Business process management or Business Process Improvement, there are four roles within a business management system: Business Leader, Process Owner, Operational Manager, and Process Operator. The responsibilities of the Process Operator should not be confused with the responsibilities of the Business Leader, Process Owner, or the Operational Manager. Some employees in an organization may perform as many as all four of these roles over the course of a day, week, month, or year.

The Process Operator is responsible to learn and perform the processes (work) necessary to achieve the objectives of the business plans that are created by Business Leaders.

The responsibilities of the Process Operator follow the Plan, Do, Check, and Act PDCA Cycle.

Plan: The Process Operators - in collaboration with their Operational Manager, create and own their performance objectives. Process Operators are responsible to understand the performance objectives of the process they are to perform and the specifications of the product they are to produce.

Do: Process Operators are responsible to learn the processes (work) that they are to perform. They ensure the processes are performed to meet the process performance objectives and produce product that meets specification. As the Process Operators perform the processes, they are responsible to communicate to their Operational Manager (supervisor) the bridges that need to be built and the barriers that need to be removed to allow the process and Process Operator performance objectives to be met. Process and Process Operator performance metric data is produced and collected as the process is performed.

Check: The Key performance indicators (KPI’s) are periodically reviewed by the Process Operator. The Process Operators make adjustments to their work based on their actual performance compared to KPI targets. Process Operators are responsible for identifying and reporting any performance issues and stopping production if necessary.

Act: Process Operators practice Kaizen to continually challenge the process and communicate improvement suggestions to their Operational Manager (supervisor).