User:Abel Tsegai (Mazzini)

Born Feb 15,1981 East Africa.

Qualifications

Swiss Chalet frontline servers responsible for taking filling orders ( Customer Service).Supervisor of employee 50 to 65 people. Duties included counting tills and filling out end of day paperwork. Working as the cook and server for about 8 years. 2006-2008 Manager Guests Experience( Assisant General Manager) Doing scheduling,product orders,quarter end of day inventory and weekly efficiently.Open and close store quickly and by company standard. Ensure customer complaints are handled with care and resolution. Run shifts and make product according to CaraCorp LTD. Ensure shift runs smoothly and ensure customer complaint are handled orderly,Work efficiently Food safety standards followed. 2009-2010 General Manager Harvey`s Making daily and production schedule. Assists in the day-to-day leadership and management of a Harvey`s restaurant.Accountable for key financials (Sales, SRS, IBCC, EBITDA) and KPI’s (Net Promoter,Guests Experience,Steritech,Engagement,Turnover)in partnership with the Management team. Responsible for timely progress through the Restaurant Leader Certification Program, taking On additional responsiblities as learning and skils enhancements happen.Develops the ability to effectively run both front and back of the house and lead all shifts to brand standard.Supports the Mgrs in all aspects of opreating *Benchmark Restaurant* to the brand standared,creating a perfect Guests experience every time while focusing on on-going associate development.
 * Guests Experience
 * People Development
 * Sales and Profitability
 * Standards & controls

EDUCATION

- Hospitality management diploma. - HIgh school diploma. - Certified National food safety. - Certified Health and safety level 1&2 - Certified Respect in the workplace. - Certified Core Communcation skills. - Certified HACCP and Aim Hire. - Completed Inflight Institute AC503.( flight attendant)

LUNGUAGES - English,Amharic,Tigrigna and Arabic

Here is website LINk http://www.wix.com/AbelCina/Abel