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Test Measurement and Diagnostic Equipment Laboratory Management System

 * 1) Management System
 * 2) Quality Manual
 * 3) Internal Audit
 * 4) Management Review
 * 5) See Also
 * 6) External Links
 * 7) References

MANAGEMENT SYSTEM (MS) -- The Test Measurement and Diagnostic Equipment (TMDE) Management System (MS) is defined as the organizational structure, responsibilities, procedures, processes and resources for implementing quality management. The elements of a TMDE's MS shall be documented in a quality manual.

QUALITY MANUAL -- The QM is a document that defines the TMDE Lab's policies and objectives for, and commitment to, metrology principles and quality calibration services. The QM shall be issued under authority of the TMDE Manager and made available for use by all personnel. The purpose of the QM is twofold. First, it provides an organized way of communicating how the lab’s MS is structured and implemented, both to personnel working in the lab and to external parties such as base and corporate management, customers, and assessors. Second, it provides a basis for orienting new personnel on their roles and responsibilities under the TMDE Lab's MS and how it is implemented in the lab. The QM shall be reviewed and documented annually by TMDE management. As a minimum, the QM shall include or reference the location of the following information:

a. Management Policy Statements. Management’s quality policy statement, including objectives for, and commitment to, metrology principles and quality calibration services.

b. Organization and Management. A chart showing the organization and management structure of the PMEL, including its place in any parent organization.

c. Records. The procedures, responsibilities and authorities for drafting, changing, approving and issuing MS documents. This includes the QM, related quality documentation such as local procedures, forms, internal audits, management reviews, customer complaints, etc.

d. Personnel. A description of the responsibilities and key duties of the Technical Manager and Quality Manager. e. Training. The PMEL training requirements, methods used to obtain the required training, who shall review the records, and the interval between qualification/training records review.

f. Signatories. The signatures required and specific personnel authorized to sign or approve PMEL documents.

g. Quality Programs. Local quality assurance objectives and practices. This includes specific management policies for meeting requirements of the QP.

h. Recall and Notification. The decision process used to determine: (1) If TMDE should be subject to recall (2) If notification of the customer/user is necessary when a PMEL standard or customer-owned TMDE is found to be out of tolerance or when a faulty process (that may result in an out-of-tolerance condition) is identified.

i. Exceptions and Limitations. PMEL management’s policies and processes for calibration interval exceptions, limitations and special calibrations.

INTERNAL AUDIT -- An IA is a complete review of operations to verify continued compliance with the MS. PMELs shall perform and document IAs at least once every 12 months, or within 12 months from contract start date for new contractor or MEO operated PMELs. Personnel possessing the knowledge and skills necessary to understand the process being audited as well as the process of auditing shall conduct the audit. If possible, auditors should be selected from personnel independent of the area being audited. For scheduling purposes, management may elect to complete portions of the audit throughout the year, providing the entire MS is covered within a 12-month period. The IA may be accomplished in conjunction with the management review at local management discretion. As a minimum, IA documentation shall include:

a. MS compliance (defined by local Quality Manual policies and objectives)

b. TO 00-20-14 compliance

c. Assigned action items, POCs, Estimated Completion Dates (ECDs) and documented follow-ups for identified deficiencies.

MANAGEMENT REVIEW -- A MR is an executive overview of the MS and shall be accomplished at least once every 12 months. The MR should examine key indicators and processes from a macro-level to review and assess the overall effectiveness of the PMEL MS. No attempt to resolve problems should be made during the MR. Assign action items, POCs and ECDs. Follow-ups should be performed and documented as necessary in between MRs. MR documentation shall include review and evaluation of (as a minimum):

a. The outcome of internal/external audits/assessments, etc., since the last MR.

b. Quality program effectiveness (MACRO LEVEL VIEW).

c. Customer relations program summary

d. Changes in the volume and type of the work.

e. Equipment needs/shortfalls

f. Training needs/shortfalls for the coming year

SEE ALSO -- * Logistics Center

* Air Force Metrology and Calibration Program

EXTERNAL LINKS -- * Air Force Metrology

* PMEL Forum

* PMEL.org

REFERENCES -- Robins.af.mil (2009, June 30). Air Force Metrology and Calibration Program. Retrieved March 16, 2012 at: http://www.robins.af.mil/shared/media/document/AFD-090902-009.pdf