User:Alexkachanov/Books/CRM

CRM

 * Management information system
 * Enterprise resource planning
 * Customer relationship management
 * Sales force management system
 * Social enterprise


 * Concepts
 * Platform as a service
 * Software as a service


 * Vendors
 * Oracle E-Business Suite
 * Siebel Systems
 * Thomas Siebel
 * Salesforce.com
 * Marc Benioff
 * Force.com
 * Microsoft Dynamics
 * Microsoft Dynamics CRM
 * SAP AG
 * SAP CRM
 * SAP ERP
 * SAP R/3