User:Alexsym2k4/sandbox

The activities and tools used in IT system support
There are many activities and tools that are used to manage and support IT systems. Some of the activities are, getting details from customers about their IT problems, finding and fixing the issue, updating online knowlege banks, servicing hardware and software, tracking work in progress and recording issues and their solutions. There are so many more but these are just to name a few. To carry out some of these tasks you will need the specified tools. For exaple servicing hardware and software will need performance monitoring software, this is used to monitor things that are using system resorces such as network, storage drives, processing units, etc.This will help you to identify whether something is using more system resorces than it should. Another tool that you may have to use is remote access software, this software allows you to control another computer system from another one. This is helpfull as you may find that you can't physically go to where the computer system is based. These tools are just some of the ones that you will find yourself using in IT support, some of them help you to gain infomation about the conditions of the computer system whereas others help you find the solutions to the problems.

Other activities you will have to do being in a support IT team is installing and configuring computer systems. This will mainly take place when there are new computer systems being installed. Installing the computer system has many steps. The first step is to install an OS e.g. Windows, linux, Mac OS, etc. This step is vital for running a computer system as it manages the memory, computer processes and the software and hardware. It also allows you to communicate to the computer without having to speak the computer's language. The next step of installing a computer system is to install all of the drivers that are needed. Drivers are files that are used to communicate with hardware such as, graphics cards, keyboards, printers, etc. Without drivers the computer won't be able to send data to the devices correctly. The next step is to make sure the system is secure using some form of antivirus, also you may want to install Ccleaner as it allows you to clean up the disk drives on your computer. These help to protect the computer from dangerous material e.g. viruses, hackers, etc.

Moving onto the next step includes a number of things dependent what the computer systems purpose is. One of these things are if its for a network of other computer sytems is to put some remote access software on the computer, this is to be able to access the computer from an administrator computer. This is an ideal piece of software that most likely will be used in places like schools, offices, gaming centers, etc. Another thing that can be used for many scenarios is internet speed checkers, these do exactly what the title says they do, they test the speeds of your network for you to make sure that your computer is reciveing the required or desiered network speeds. The speed can vary based on the vast range of networking equipment, some of the variables include ethernet cables, WiFi strength, internet provider, your computers nic ( network interface controller ), and so much more. The next step is to just download and install any applications, this can vary dependat on the computer systems purpose. From here the computer system is pretty much set for it's desired purpose, also from here all that is required to maintain the computer system is to regulary check the computers internet speeds, regulary check your antivirus, make sure the applications and other desired material that you download doesn't contain viruses, make sure drivers are up to date, make sure the OS is up to date, and many more.