User:Amywhinery/sandbox

FAQ's that have no right being FAQ's


 * Q: Who's doing the migration this week?


 * A: Whomever is on-call.


 * Q: How do I know if I'm call this week?


 * A: Check the On-Call Rotation in Service-Now, ask Centelligence Support or lock out the service account and wait to see if your phone starts ringing.


 * Q: When I migrate a report, dependencies are showing as changed. Should I migrate these?


 * A: ONLY MIGRATE ITEMS THAT ARE LISTED ON THE SPREADSHEET. Ask this question again and I will smack you.


 * Q: An item needs to be re-migrated. The CTASK window has passed, but the CR is still open.  Can I migrate the item?


 * A: No. If you went to Disney Land one day and once you're back at home you think, "Oh, sh*t.  I forgot to ride the Matterhorn!"  Would you expect the nice folks at the ticket window to let you back in without buying another ticket when you roll up the following day, even though they're open?  No.