User:Anirudhchauhan1

Anirudh Chauhan

Brief over view: He was born to Col MKS Chauhan and Mrs Archana Chauhan on July 30th 1968 at Chandigarh, his father was in the Indian Army, he also has a younger brother who is a professor in USA. He is married to Mrs Ritu Chauhan and has a daughter Sukriti Chauhan. He currently resides in Singapore however his permanent residence is in Gurgaon - India.

Anirudh chauhan has a total of more than 22 years of experience. He has held various roles in his illustrious career spanning various domains and industries.

He started his career in 1990 as an marketing executive with Cease Fire a new start up in Chandigarh. He moved in 1991 in the manufacturing sector of food and beverages in the Eastern part of India. He was instrumental in ISO 9000 QMS implementation across 17 strategic manufacturing units and also numerous other strategic initiatives including but not limited to creating of MIS, digitization, online sales portal, call centres and large scale computerization of large manufacturing plants using strategic vendors.

He shifted to the NCR region in 2001 with TATA Infotech ( Now merged with TCS) as Head, Quality Assurance, Compliance and Consulting, Education Services Division. His key responsibilities were Functioning as the Lead Auditor for IQA – Internal Quality Audits as well as PSC – Performance Score Card audits for the organization. He was responsible for Pan India team of quality auditors and service excellence professionals Overseeing conduct of audits on a regular basis for appraisal and improvements across various parameters. He stepped into the Telecom domain in 2004 when he joined Bharti Airtel an upcoming large private Telecom Player in India, he joined as Senior Manager and continued there till 2006 and left them as a Deputy General manager. His main tasks were leading a team of professionals for strategic outsourcing deals, IT Governance model, Internal IT processes, Bridge between IT and Business amongst numerous other strategic assignments inclusing launching of 7 new Telecom circles for Bharti Airtel. Anirudh joined erstwhile GECIS now known as GENPACT as Vice President for Global Alliances and strategic partners management in 2006, he created a unique model of strategic alliances for the IT Services, Software Services and Procurement Supply Chain COEs of GENPACT in the process creating revenue streams worth millions in USD.

He joined IBM India Pvt Limited in 2007 as Country Lead for Service Assurance and Reporting in Service Management competency, he was instrumental in the transition of services over to IBM from Vodafone, Maxis Telecom Malaysia and was handling the CXO level interactions for Bharti Airtel, Idea Cellular, Maxis and Telstra Australia for service excellence realated activities from IBM also handling the same for various other clients in India and Asia Pacific which included banking sector, industrial sector and other industries. In 2010 Anirudh joined Telenor a Norwegian Telecom company as Associate Vice President, Head Governance & Performance management, he was the key member of the team which created the strategic outsourcing model between Uninor-Telenor Company, and Wipro as well as Telcordia and other vendors. He was the Governance head from Uninor-Telenor Company. All aspects of SLAs, contracts, technical delivery of solutions and telecom OPS Governance were under him and his team.

Anirudh rejoined IBM in 2011 as Global Delivery Executive for end to end Service Management, he was responsible for all delivery in service management area for the large integrated account- a global mining, oil and gas company headquartered in Melbourne, Australia and with a major management office in London, United Kingdom. In this role he was responsible for the global service desk, complete IPC processes, process architects, availability management, capacity management, continual service improvement, service level attainment, contract governance This role was based out of Singapore and with daily client interactions at CXO levels.

Currently working as leader for delivery excellence and continual service improvement across Asia Pacific and ANZ with IBM Global Services Singapore. This is a very senior delivery and advisory role where he is involved in maintaining the client health to green based major parameters of Client satisfaction, Operational excellence, Business controls, Transition and transformation and Financials. The role involves interlocking with all country heads of delivery across India, South Asia, Greater China Group – Includes China, HK, Taiwan, Korea, ASEAN, Australia and New Zealand and interlock with the IBM Global teams at USA. This involves working with the senior delivery executives within IBM, including Compliance teams, Finance teams and other related IBM business unit leaders from Global Business Services, Software Group and other business units need based.

All aspects of Global Delivery Framework, productivity, Quality and Compliance, Business Controls are catered to as part of this role. This role also is a brand ambassador for the clients and there are regular interlocks with major client’s CXO level folks to gauge the CSAT levels and proactively work on their areas of concern.