User:Apoljuice/sandbox

Who do I have the pleasure of speaking with today?

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========================= Break 04:45 PM  05:00 PM  Lunch  06:30 PM  07:30 PM Break  10:30 PM  10:45 PM >>TIMESTART/END - ANI - TYPE OF CALL<< Who do I have the pleasure of speaking with today? | AVAYA ID: 873120 tm-tsre-40562401 - CAR041213BUY tm-tsre-40393221 - FOLLOW UP

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========================= Lunch 06:30 PM  07:30 PM Break  10:30 PM  10:45 PM >>TIMESTART/END - ANI - TYPE OF CALL<< 5.04 - brk - 5.19 6.59 - AUX 2 -

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========================= 01 - 3343323681 - TX: CARE| activation 02 - 8882114727 - INQ: EARLY UPG 03 - 215 - INQ: UPG | ineligible 04 - 8035497816 - TX: FIN| PA set up 05 - 9115317189 - TX: CARE|payment 06 - 2114411427 - TX: BOOST 07 - 5.58 - 8882114727 - 6.27 - UPG/TEP 08 - UNAVAIL - TX: CARE | activation 09 - 8144033003 - TX: CARE | ESN swap 10 - 2542650893 - INQ: NEW| fraud 11 -

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========================= 01 - 3343323681 - TX: CARE| activation 02 -

I DON'T HAVE A CC A: It sounds to me like you're thiking about the possible expenses that you're going to be making today.

AI : If there's one thing I understand, and usually struggle with, it's working within a budget. I'm a mom, and I am constantly checking with my budget. I have to budget for groceries, for my kid's allowance, for bills and a whole lot more. And I want to make sure that when I spend money on something like a gadget, it's going to last me for a while.

A: That sounds very unfortunate! Especially at this time that all you'd have to pay would be $____, and you'll already be getting  a brand new, high end phone! Do you mean to say you don't have a cc with you right now or it's a little over the budget?

A: I'm sorry to hear that you don't have a cc with you right now. After all, you just called in at the perfect time to catch this new promotion we're having. If you called in any other day, you would've been quoted $199.99 PLUS ____ (deposit, etc). Now all you'd have to pay for would be the shipping fee and taxes.

CO: I

THINK ABOUT IT / TALK IT OVER AI: It sounds to me that you're looking for something a little more. What other considerations do you have as far as getting a phone / choosing a carrier? >> Is this something that you guys have talked about before, I mean getting Sprint? AI: I would actually do the same. I want to make sure my hubby agrees to something important as getting phone service. I mean, I can pretty much tell what he likes and what he doesn't like. I'm sure you're like that with your partner, you know, how you can tell exactly what you're looking for in phone service. Incidentally, what do you think he would like when it comes to the mobile phone he'll be using? - Does he use the internet a lot? - Does he listen to music a lot?

AI:  It sounds to me you know exactly what he wants with his phone, you've guys got this under consideration for quite some time now. And I'm guessing if you think this is a good deal, chances are, he would think so, too.

CL: I myself think it's a good deal, and that's not even because I'm a Sprint employee, but because it really is a good deal. This may actually be the most sensible $199.99/______ that you'll ever spend for a phone. So I say go for it. You know you'll be saving more.

AI:  It sounds to me you know exactly what he wants with his phone, and if you think this deal is worth considering then I think it's pretty much safe to say your partner would think so too, right?

AI: It sounds like you're looking for something a little more. (laugh) I could totally understand that you want to make sure you're getting the best deal, especially since this is going to be our two-year commitment to you! I mean, when I want to get phone service, I want to make sure it's something it's somethig I'll stick with for the next two years.

CO: I just had a customer call in the other asking about the exact same phone. We were running a different promotion back then. They did want to think about it. By the time I gave them a callback, it was to let them know that the phone had gone outta stock. Now, this is a hot new promotion, I'm betting that a lot of people are going to call in buying this phone. I'm just saying, I don't want you to have to go through what he had to go through. And with this new promotion right now, by the time you call in, this phone might not be available, and you might have to reconsider your options.

>> Right now, with what you'll be spending, you'll be getting a high-end device usually priced at $549.99 / $499.99. Without today's promotion, you'd be paying 199.99 Or even $149.99 But today, you'll only pay $50.00 and you'll even get that back in the form of a rebate! And you're getting this because you chose to call in today.

>>

UPDATE: 04.12.13 - $0 phones have $50.00 MIR and are for PORT IN Only.