User:Archishmanb/Books/Quality Management

Quality Management

 * Quality Management systems
 * Total quality management
 * Quality management
 * ISO 9000
 * Lean manufacturing
 * Zero Defects
 * Six Sigma
 * Toyota Production System


 * Organisations
 * American Society for Quality
 * International Organization for Standardization


 * People
 * W. Edwards Deming
 * Joseph M. Juran
 * Walter A. Shewhart
 * Robert S. Kaplan


 * Tools & Concepts
 * Seven Basic Tools of Quality
 * Normal distribution
 * Ishikawa diagram
 * Control chart
 * Quality circle
 * Quality control
 * PDCA
 * Statistical process control
 * Kaoru Ishikawa
 * DMAIC
 * Design for Six Sigma
 * Kaizen
 * Business process improvement
 * Balanced scorecard