User:Ashnaidman/sandbox

Sparkcentral's enterprise customer engagement platform empowers brands to deliver customer service via social channels like Twitter, Facebook, Instagram, Messenger, and WeChat for a relevant, positive, and human digital customer service experience. Consumers today engage with brands and companies on social and mobile channels by sending tweets and messages stating their customer service needs openly and publicly. Sparkcentral's platform helps customer support teams manage large volumes of social inquiries in a streamlined and efficient manner. The platform pulls in the messages from these social channels and presents them to customer care teams via a secure agent console that automatically assigns the messages to the first available agent. Its aim is to increase customer retention by improving the overall customer experience through social media customer service.

Sparkcentral’s client roster includes Delta Air Lines, Emirates, WestJet, Jetblue, Discover, Netflix, Nordstrom, Dropbox, Uber, Jack in the Box, T-Mobile, and many others.

Formerly known as TwitSpark, Sparkcentral was incorporated in 2012 and is based in San Francisco, California.

'''Company history '''

Sparkcentral was founded in 2011 by Davy Kestens and Matthew Finneran. They raised a $1.13M Seed round in 2012, a $4.5M Series A led by Jackson Square Ventures in 2013, and a $12M Series B led by Split Rock Partners in 2015. While their headquartered in San Francisco, they have an additional sales office in Brussels, Belgium.

Product and technology Sparkcentral's customer service software provides automated workflow, collision control, internal collaboration, customer-centric interface, quicker answers, personalized communication, engagement metrics, team performance, and trend identification. The company’s vision for a new era of modern customer service includes the latest enhancements to its Customer Engagement Platform, including the general availability of WeChat and Facebook Messenger support as well as a new Salesforce integration, improved automations and reporting, designed to make agents more efficient, reduce effort for customers and make social a full-resolution digital service channel

Awards and reviews 2016 - SIIA CODiE Awards names Sparkcentral Best customer service solution

Integrations and partnerships

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