User:Azspartan94

Design for customer service is the general practice of designing products and services in such a way that they are easy for customers to use and understand. Customers will be to locate and successfully utilize self-service tools and information. Any potential problems can and should be fixed in the design phase which is the least expensive stage to address them. Once available to the customer, the design process also ensures the correct information/data, process and technologies are in place for customer service representatives to easily identify and resolve any customer concerns resulting in a delighted customer.