User:B.n.dastoor

TRUST

1.Two basic elements of trust are familiarity and risk, and so,do not be in a hurry to win trust of people who do not know you well.

2.First step in building trust is TOTAL credibility which is defined as trustworthiness.Your behaviour must reflect your words.

3. Practice Openness without being ruthless. Disclose relevant information when required. Let people know the criteria of your decisions. Admit your mistakes. Appreciate openly people who help you.Maintain eye contact. Inform all people about any decision that may affect them even remotely.

4. Too much of a good thing is bad. While selling an idea, a concept or a thing, do not go overboard with your enthusiasm.

5. Tell the truth because integrity builds trust, and do this in good time without waiting for people to find it.Be discreet when someone opens his heart to you. Do not betray confidence.

6. Do not encourage gossips and rumours. Be perceived as someone who respects truth and is not interested in hearsays and biased opinions.

7. Avoid tainted people whose moral and ethical status is questionable.

8. Be consistent because people do not trust anyone whose behaviour is not predictable. Your values must form the basis of your social and professional interactions.

9. Buying cheap popularity will compromise trust. Learn to say 'no' and to disagree without being disagreeable.

10. Demonstrate your expertise. Expert power is the best power you can have. Also keep polishing your negotiating and conflict-management skills.

11. Be fair and objective even when you disapprove a person, idea concept or a thing. Give credit where it is due. Be as objective as possible in your evaluations and match rewards with performance.

REMEMBER....There is always an element of risk in trust. Once this risk is eliminated, you will appreciate the adage that 'it is better to be trusted than loved'.

B.n.dastoor