User:B2Btechguy/sandbox

Real Time Action (RTA) is a rules-based, decision making technology platform that utilizes contextual information to prioritize and deploy predetermined solutions on-the-fly according to custom designed rules of engagement. RTA technology allows businesses to reduce response times, increase resource utilization, and reduce operating costs. RTA technology monitors and alerts management to interruptions or abnormalities in standard business practices and either deploys automated responses or provides decision makers with recommendations when managerial input is required. RTA technology monitors and alerts management to interruptions or abnormalities in standard business practices and either deploys automated responses or provides decision makers with recommendations when managerial input is required.

Customer Service:
RTA technology has been widely adopted by customer service managers as it provides real-time control over customer service response, including the prioritization based on needs and deployment of employees based on skills and availability.

Food and Beverage:
The Food and Beverage Industry was an early adopter of RTA technology, utilizing pagers and beepers to increase operational efficiency amongst servers and staff while reducing wait times and improving overall experience for guests. The widespread adoption of personal mobile devices has relieved restaurants of the need to invest in expensive paging hardware systems as guests can now be reached via text on their own personal mobile devices, thus further increasing cost savings while personalizing the guest experience.