User:Baksawiki/sandbox

Origins of an idea
It was 2015. when Vladimir Šijaković finally had it with his car. First it was water pump, then it was belts, then the alternator. Every time he was forced to pull over and come to a complete stop. And of course, he needed towing every time. The idea came by itself, from the real need for the service. But it also came from emotional consequences of towing his car - helplessness, fear, uncertainty and stress. Who will come, how long will it take and last but not the least - how much will it cost?

Vladimir repaired the car, sold it, bought a second-hand MacBook Pro and began to realise his idea - to digitalise towing so all the emotional distresses can be gone, and user can concentrate on well-being of himself and his family. During that time he also made one important, life-changing decision. He left financial corporate job and decided to dedicate himself to important career change. He discovered the IT industry as he needed to somehow visualise and realise his idea.

The first ideas were just a few bullet points on paper and rough sketches of what this app would look like and its functionality. The app itself, connecting people in distress and towing companies is OK, but who will be the "analog" part of the system? Then came the hard but fruitful period of field work, traveling, interviewing the towing companies about the interest for such product as towing mobile app. The market responded positively, and the next step was to create a team to start with the work. The idea, the development, visuals, database - there was the team of two, then three, then four. And finally it was out - the first mobile app for towing by name of Mile Cvik. This was the beginning of this exciting startup.

Winning the first battles
Why Mile Cvik? Who is that guy? Is he real or a cartoon character? Can we trust him? These were the questions asked by friends, relatives and first users. The team tried to explain it as a local, trusty digital mechanic who will help anytime. and anywhere. First couple of years was spent mainly on development and polishing the functionality and looks. Also, the network of companies interested to be in Cvik network grew day by day. And then there were small marketing efforts to introduce Cvik to public with startup limited budgets and media coverage. But, the startup slowly grew and the app gained more users by the end of 2017. The concept was proved when the first user called for towing from the app and paid by credit card. Then - some more. The wheels started to roll.

After the concept proof, and the limited marketing efforts with some results on local market, the big sharks started to notice Cvik as a potential. The first module which entered the app besides towing was travel insurance. The user could sit comfortably in his home and find and pay for insurance from the app before travelling, avoiding running after the insurance reseller locations, waiting in lines and losing time and nerves. And Cvik was making its way to success.

Growth
Then, during the 2018., as more users started to use the app and the big companies started to notice the concept and the benefits, same questions as before started to appear. Why Mile Cvik? Who is that guy? Is he real or a cartoon character? Can we trust him? It was time for the app to get serious. The team decided that it was time to "retire" Mile Cvik and introduce VOZZi - the new name, new visual identity and the new philosophy. VOZZi became the serious mobile platform for road assistance, travel insurance and promotion of automotive products and services. At the beginning of 2019. the VOZZi team introduced subscription model and packages which were made exactly with users needs in mind. During the 2019., Vozzi app was installed from Google Play store over 150.000 times, and around 30.000 times from Apple AppStore. By now, these numbers grew significantly. During the 2020., VOZZi introduced the new, redefined and redesigned app and faster and more secure servers, following user suggestions.This was the breaking point - the app became the platform, the team grew 400% in 2019. and 2020. hence Covid pandemic and the company changed its headquarters from startup apartment to whole floor of a business building in Belgrade city core.

The future
VOZZi now is the team of 30 people in the office, probably the same number of external associates, more then 200.000 users and more then just one, origin country. VOZZi is now present in Serbia, North Macedonia, Montenegro and Bosnia and Hezegovina.

The plan for expansion by the end of 2021. is to expand to Croatia, Slovenia, Albania, Hungary, Romania, Bulgaria and Greece. The residents of these countries will be covered by VOZZi services localy and all over Europe, depending on chosen VOZZi subscription coverage they choose.

Of course, one can always choose to use VOZZi on demand without subscription but the costs and the stress are unmeasurable in comparison to subscription, which lasts 12 months from the day of activation in app, and has a plethora of services which you can choose depending on the budget you want to spend on road assistance packages.

In VOZZi app, with just a few clicks, user can see everything on the screen of his mobile phone - who is coming to aid, what is his estimated arrival time, the distance from users location and a path of arrival. And the best of all - the unified price of services. In one country the service cost is the same from far north to far south of the country. This gives users trust, confidence and sense of respect. We respect our users as they were the part of our family and we can sense that via feedback we get from them.

As the family grows, we keep up with the obligation to nurture it and keep its wellbeing for as long as we exist.

Yes, it is bigger, it is set to grow even larger - in numbers and territory, but the intention is the same as in 2015. VOZZi wants to help people.