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Aisera, headquartered in Palo Alto, California, is an artificial intelligence (AI) company offering an AI-powered platform to enhance employee and customer experiences. Aisera’s platform enhances the service experience for information technology, cloud computing, customer service, and operations. The Aisera platform allows users to automate any repetitive requests, tasks, and workflows related to customer service, IT, sales and operations by integrating with other applications.

Aisera’s Service Experience platform uses natural language processing (NLP) and deep learning algorithms to enable businesses to automate their customer service, employee support, IT operations and contact center processes. The platform integrates with various applications and can be used to handle a range of service and support tasks including customer inquiries, routing customer requests to appropriate team or agent, providing personalized recommendations to customers, and provisioning other tasks.

Aisera’s four main solutions include AI Service Desk, AI Customer Service, AI for IT Operations, and AI Contact Center. These four solutions focus on automating operations and support to help improve the employee experience, customer experience, operations experience, and voice experience.

The four main product offerings focus on delivering AI-driven Service Experiences to automate operations and support for Customer Experience, Employee Experience, AI for IT Operations, and Voice Experience. These four products respectively are AI Service Desk, AI Customer Service, AIOps and AI Contact Center.

The various products include Conversational AI, Conversational Automation, Customer and Support Intelligence, Agent Assist, Ticket AI, and Workflow Automation, AI Observability, AI Discovery.

Customers include Fintech, Hi-tech, Higher Education, Retail organizations such as Carta, Dave, Zoom , McAfee

, Dartmouth, Chegg , and more.

History
Aisera was co-founded in 2017 by Muddu Sudhakar   and Christos Tryfonas. Sudhakar and Tryfonas together have combined experience of 40 years in the technology industry, with a background in software engineering, product management, computer sicence, and engineering. Prior to leading Aisera, Sudhakar and Tryfonas has held positions at companies such as Splunk, ServiceNow, Oracle, VMWare, and more. Sudhakar currently is the CEO of Aisera and is resposnible for the overall direction and strategy of the company. Tryfonas is the Chief Architect at Aisera and played a key role in developing the comany’s AI and ML-based service platform.

AIsera is a privately held company headquartered in the U.S., with additional offices in Greece, Canada, and India. It has a sizable partner network that gives it a broad geographic presence. Its leadership team hails from companies such as ServiceNow, Splunk, VMWare, Google, Microsoft, SAP, and LinkedIn.

Backed by investors, Aisera has raised $90 million in funding from investors such as Goldman Sachs, Zoom Video Communications, Thoma Bravo, True Ventures, Menlo Ventures, Norwest Venture Partners, Khosla Ventures, First Round Capital, Webb Investment Network and Sherpalo.

In the News
Aisera has received recognition for its innovative use of AI and ML in customer service. In 2017, the company was named a Cool Vendor in AI for Customer Service by Gartner, a leading technology research and advisory firm. In 2018, Aisera was named one of the top 50 AI companies to watch by CB Insights, a market intelligence platform and gained recognition from Forbes’ 2020 Top 50 Most Promising AI Firms.

In 2022 Aisera was recognized for leading category scores in the Forrester Wave™ in Chatbot IT Operations. Additionally, Aisera has also been recognized for its growth in Deloitte’s Fast 500 Technology companies and recognized by crozdesk for Happiest Users, Quality Choice and Trusted Vendor. G2 also award Aisera for ITSM Momentum Leader, ITSM High Performer, and Help Desk High Performer for Winter 2023.

Integrations and Partnerships
Zoom - Integration with Zoom: Aisera’s AI Service Desk & Conversational AI & Automation capabilities integrate with Zoom’s platform to handle requests within Zoom using its out-of-the-box Integrations to leading systems like ServiceNow, Jira, Salesforce, Zendesk, and BMC. The integration provides users with Aisera’s AI-driven Virtual Assistant for IT, Sales, and Foinance departments for instant knowledge retrieval and self-service for requests and inquiries.

Slack - Integration with Slack: Aisera’s Conversational AI, Automation, and Agent-Assist Solutions integrate within Slack’s platform to understand and resolve support requests.

Zendesk - Integration with Zendesk:

Servicenow - Integration with Servicenow: Aisera’s AI Service Desk solution provides automation to suppor the employee service experience. Aisera leverages the knowledge base, tickets, live chat, service catalog, CMDB, alerts, and incidents on ServiceNow to auto-resolve incoming support requests and provides self-service resolutions for customers.

Microsoft Teams - Integration with MS-Teams: Aisera’s AI Service Desk solution integrates with Microsoft Teams. With Conversational AI and Conversational RPA, Aisera provides intelligent workflow automation to empower users with personalized self-service resolutions. Aisera’s Virtual Assistant helps employees access knowledge articles, streamline requests, and speed up processes.

Aisera also integrates with other ticketing systems, knowledge management, endpoint management, enterprise apps, contact centers, identity & access management, healthcare software, and more to provide full end-to-end service experiences.